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Ron Marhofer Nissan

(852 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–9:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2020 consumer dealer award 2019 consumer dealer award
New (866) 466-5470 (866) 466-5470
Used (866) 467-0249 (866) 467-0249
Service (330) 931-3128 (330) 931-3128

Reviews

(852 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Marhofer Nissan from DealerRater.

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Always ready to help and was impressed by young lady who

Always ready to help and was impressed by young lady who handled getting repair done in service dept. Thanks to Dave and all involved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience with our service department! We're glad to hear that Dave and the team were able to assist you, and we're especially proud of the young lady who helped ensure your repair went smoothly. Providing great service is our top priority, and it's wonderful to know we made a positive impression. We appreciate your business and look forward to helping you again in the future!

David was very knowledgeable and patient with us.

David was very knowledgeable and patient with us. We are very pleased with the car and would Recommend to others. First class organization

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that David provided you with knowledgeable and patient service, and that you're happy with your new car. It means a lot to us that you'd recommend Ron Marhofer Nissan to others. We strive to maintain a first-class experience for all of our customers, and we’re glad we could do that for you. Enjoy your new vehicle, and we hope to see you again in the future!

Dave was exceptional.

Dave was exceptional. If I had not talked with him first I would have made a costly blunder at another dealer. I never had the impression he was only looking out for himself or the dealership. I was very comfortable from the moment he greeted me until I left with my vehicle. We noticed a small paint issue which as agreed was corrected today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John, Thank you for your 5 star review and continued business. We are thrilled that Dave provided you the service you want and deserve.

Took my car in to be looked at, because it got wet and

Took my car in to be looked at, because it got wet and was acting very different. My check engine light was flashing. They told me to come in and they would check everything for me. He told me it would just be a few hours, turned into a week. Mean while he told me come in and they give me a rental free of charge. So I did. When I came to pick up my vehicle and return the rental, my check engine light wasn't blinking any more but it was on. Then as I was leaving I got a call from the tech. Telling me I need to come back back the rental smelled like smoke. I did. I wanted to smell the car, didn't smell like nothing. Then tried to tell me it smelled like weed. Which didn't to me. Told me they would have to send the car out to get sanitized. They told me would cost $500. Then changed it to $300. I was so upset, had a birthday party to get to, so to get out of there, and to quit arguing with a man who insisted he went to college and knew whar smell weed like. I paid the $300. Even though I knew it wasn't true. I would have let them fix my car, but never have I been treated so poorly, I will make sure I tell everyone about this experience. And for the guy who acted this way. I too went to college, that's why I can afford to pay another shop to fix my car the right way, with out any arguing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your visit. It’s unacceptable that you felt treated poorly and that the situation regarding the rental vehicle escalated in such a manner. We understand how upsetting this must have been, especially with your birthday party plans. Your feedback is crucial in helping us improve our services and communication. We would appreciate the opportunity to discuss your experience further and address any outstanding concerns. Please reach out to us directly so we can work towards making this right for you. Thank you for your patience, and we hope to regain your trust.

Ron Marhofer car service is spot on.

Ron Marhofer car service is spot on. Tim was extremely helpful and kind throughout my services being done to my Rogue. I appreciate ALL of the staff there! Very professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words and 5 star review. We are thrilled to learn that our team provided you the service you want and deserve.

Great experience at Ron Marhofer Nissan!

Great experience at Ron Marhofer Nissan!! Knew what car I wanted going into the dealership, greeted by Aaron, test drove the car that night. It was missing one thing but Aaron did extra work looking for cars that had everything I wanted. Attentive and diligent communication, always around for questions. Aaron was fantastic, knowledgeable and personable. No gimmicks or typical car dealership "salesmen" atmosphere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

It was ok overall.

It was ok overall. Under construction but the staff was welcoming & the location was clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the awesome review. We appreciate the business Qui and look forward to helping you with all your car needs in the future. Thanks again.

Not willing to offer a less than price for what was

Not willing to offer a less than price for what was posted to make sales!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A Mixed Experience at Ron Marhofer Nissan Review: My

A Mixed Experience at Ron Marhofer Nissan Review: My family and I had an experience at Ron Marhofer Nissan that left us with mixed feelings, particularly due our interaction with John Sima, the finance manager. On the positive side, the salespeople at the dealership, including Colin Brennan with whom we arranged our deal, were not paid on commission, which resulted in a low-pressure and helpful environment. This was a refreshing change from other dealerships that we have visited in the past and we appreciate the straightforward and transparent approach. However, our positive experience took a turn for the worse when we met John Sima on the final day to finalize our purchase. John, unlike the sales staff, was extremely high-pressure, constantly interrupting and talking over my daughter as she tried to express her thoughts and concerns about the purchase of her 2020 Toyota Corolla. It was clear that he was more interested in making a sale than in ensuring that we were comfortable and confident in our decision. Reluctantly, we ended up purchasing the bumper-to-bumper warranty that John was heavily pushing, mainly because my wife wanted the additional insurance as our daughter was in the process of moving to North Carolina. We thought we were making a wise decision, but unfortunately, we were mistaken. When our daughters car had issues, we discovered that the bumper-to-bumper insurance was not at comprehensive as we were led to believe. Feeling frustrated and misled, we reached out to John a week ago for assistance. He assured us that that he would cancel the policy but we have not received confirmation. In light of our experience, I would caution potential customers to be wary of the high pressure tactics employed by John Sima and to carefully review all of the paperwork. While the most of the staff at Ron Marhofer Nissan may be low pressure and helpful the same cannot be said for all the members of the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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After test driving a dozen smaller suvs for my teenage

After test driving a dozen smaller suvs for my teenage daughter, Ron Marhofer Nissan was a breath of fresh air. Our salesperson, Connie, was incredibly helpful, and knowledgeable about the Nissan Rogue. We appreciated her no pressure sales attitude. She genuinely seemed to care about finding us the "right" car for our new driver. We appreciated the quality of used cars that Ron Marhofer had to show us. Connie found an almost new 2020 Nissan Rogue Sport with only 3800 miles on it. We couldn't be happier. Even after the sale, Connie continued to help. When notified that floor mats were missing, she dropped them off at our house. When we brought the incorrect mileage on the title to her attention, she made sure that we had another temporary license plate tag until it was rectified. We have always been Toyota/Lexus buyers, but Nissan exceeded our expectations. Great Work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.