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They had a truck I had been shopping for, for 3 months and about 10 different dealers and these guys had it. Did everything over the phone came in the next day and signed the paperwork! Thank you Armando and Jeovanni and the rest of the staff!
Thank you, Troy, for your kind words for Armando and Jeovanni! We thank you for your business and look forward to your next visit!
Liz (advisor) is great to work with!
The service experience was great today. Liz (advisor) is awesome. I did not give a 5 star rating due to the turnaround time. There is room for improvement on the service time. I will be returning to see if there's improvement in the service time. :)
Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Chris Hogan General Manager 214-319-1407
It was an awesome experience. We Loved it and we will always return to this facility. Their staff was amazingly very friendly as well as very helpful.
We're so pleased you had an awesome experience with us! We look forward to your next visit!
My air conditioner wasnt cooling and took my car for service. Dennis was very nice & kept me up to date with what they found. I needed a new compressor. It was going to cost me over $2,300. Because we are in Texas and the heat is terrible - I was going to get it done but they got me to work by shuttle. I live 2 hours away and thought that it could be done in 1 day, so I decided to go back pick up my car & reschedule for Saturday. By the time I got off work, went to pick up my vehicle - my fiance found a garage that would do it for a little over $600 cheaper. When I got to the dealership I told them, they were very nice, understanding and I picked up my vehicle with only having to pay the fee for them to check it out. This is a great dealership and reccommend them.
Thank you for your recommendation, Melody! We appreciate your kind words for our team!
Better Customer Service
Highly recommend Jesse. Very considerate and quick with the process. Makes sure you get what you are looking for in a vehicle. He made sure we bought a vehicle that satisfied both our needs as a couple.
Thank you, Barry, for your kind words for Jesse! We thank you for your business and look forward to your next visit!
I do not recommend this dealership for service/repairs. They tried to charge me for a service that they didn't perform on my chrysler 300. And the sad part about the situation is the GM actually act like he was helping me out with the problem when in fact he really didn't. His workers told multiple lies from the beginning and when i ask about showing me the the service parts to prove to me they did work on my car. All of the sudden the gm calls and says" Im taking of of you". No sir you didn't help me out at all!! After i go to pick up my car an pay $180 for diagnosiss. On the receipt it states a charge for $600 for dropping fuel tank and refill with gas right!!! But after looking at my car the gas hand was in the same place it initially was at. And the young lady tried to say i approved that service when in facts i didn't, first time hearing it was from GM not her not the manager.(another lie) So no you didn't help you tried to cover up your employees lies!!! That's why i couldn't see the proof of what you'll did. I really don't trust anyone of them at this point. Now my car not repaired and Im out of $180. But lets not forget they told me over the phone the initial total for the repairs would be $2128. Then call that evening saying 2100 out the door.(GM tried to cover for them and say that was the total before taxs) another lie!!. When i mentioned i had a 10% off coupon they stated that they gave me a discount already( one of their many lies) because the manager didn't charge me tax. First she stated the coupon didn't cover for parts (lies because it was on the coupon parts&labor)And they couldn't discount me twice but after closing out my tickets because i refuse the service at this point Im very pissed now. I look at the ticket and tax is on there.( So i was right the whole time on what i was told) No discount at all and my gas hand in the same place...Smh but i will let god deal with them for trying to get over on people.
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
2018 Grand Cherokee service
Scheduling service online was easy with many time slots available. Scheduled maintenance was completed in one day. Warranty work required ordering parts so they said they’ll call in 2 weeks when parts arrive. Staff was friendly and efficient. My rep was Jasmine.
Thank you! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!
I recommend this dealership to EVERONE!
I visited this dealership for the first time. Jasmine was my service advisor. She greeted and treated me with opulent customer service as well as took care of all of my vehicles needs. As a result of her service and the hospitality of the staff at the dealership, they have gained a loyal customer. Thanks for your care!
Thank you for your kind words for Jasmine we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience! We thank you for your business and look forward to your next visit!
Liz was very helpful with my service request. Anytime I had questions or concerns I knew I could call her and she would get back to me immediately.
Thank you, James, for your kind words about Liz! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great customer and Service experience.
I bought my car in for service and it was a very good experience. Great team of people and everyone was very friendly. Especially to my child. She really enjoyed the food they provided. As always it was awesome!
We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!