Jim Lupient INFINITI

BEWARE! If I could rate a negative star, I would. Took our vehicle to them for service. Vehicle was going into limp mode sporadically...imagine traveling 60 mph on the freeway and then suddenly there is nothing! First time they called and said it was a loose connection on battery cable. Charged me $232. On my way home after picking up the vehicle, it went into limp mode again. Called service and expected to hear we will come and get you or send a tow truck. But instead, I had to wait until the car would move and turned around and went back to the dealership. They then had the car for 5 more days. Finally received a call stating they have no idea what is wrong and wanted to charge $500 to remove the remote start. I asked if that would fix the problem and they said they had no idea. I told them I was not going to pay another $500 if they didn't know it would fix it. Also asked for my $232 back from the first charge as that didn't fix the problem either. They refused. I then received a voicemail from CHAD stating if I did not return the loaner car by 5:00 pm that day, he was going to charge me $35 per day for every day I had it. SERIOUSLY? They were the ones that kept my vehicle because they were completely lost as to what was wrong with it! Upon driving my car home it broke down two more times. The first time I was actually on the phone with NATE, the GM and his response was, well I am going to let you go so you can get somewhere safe and call a tow truck. REALLY? Shouldn't you be calling the tow truck? There was no concern for our safety while driving this car. I then called corporate who stated it is not their policy to allow a vehicle to leave if safety is a concern and it would go further up the chain. Wouldn't you know it, I received a call from NATE simply stating they wish to no longer service our vehicles! Not only do we own an Infinity, but we have had it serviced there for 7 years along with our second car. Do you really want to do business with a dealership that treats their customers like this? To add to all of this, 2 years ago we brought our car to them and it took 3 weeks to fix the car. While fixing it, they broke the catalytic converter. Luckily, we still had a warranty so the $4000 in repairs only cost $100

This dealership advertises 167 point inspection to ease your mind in buying a pre-owned vehicle. The fact is they do not inspect what they mark off as checked. They just mark the vehicle at a higher price to trick their buyers in believing that they are getting value when purchasing a certified pre-owned. We purchased, what we thought was, a beautifully sound 2015 Q70L. Week later had to replace the brakes, week after that had to replace auxiliary cooling fans, week after that had to replace the AC compressor clutch. Noticed the acceleration is off. Brought it to two dealers, second one reprogrammed computer. This worked for a couple weeks, and is back to it's old intermittent acceleration issue. Too many other issues to mention in one post..... But my suggestion is...Never buy anything from Jim Lupient Infinity St. Louis Park! Especially a certified pre-owned vehicle.

We've been going to Lupient for 12 years for service for our 2 2006 G35Xs. Both cars are still going strong with 0 problems besides the usual and normal wear and tear of components that degrade over time. A major reason for these cars doing well is because of the exceptional care, and attention that we have received from Peter Peloquin. He is very knowledgeable about the brand, the intricate details behind the mechanics of both cars and is accurate in his assessment on the service needed. Now, we understand that dealerships service vehicles at a premium. However, one cannot put a $ amount on trust. We trust Peter and so have no issues paying a bit extra for the services. Our two cars are still on the road and are an envy to many around us - yup! Infiniti makes reliable vehicles - all one needs to do is follow proper maintenance procedures/schedules. Thanks Peter and the Lupient Service Staff for the help over the years.

I had a particular car I wanted to buy and they played around telling me such a car wasn't available. When I showed them CarGuru and website listings they still said they couldn't get it. They had lots of lines: they never bring in cars from the east coast, then it's gonna cost you, then, it's been sold after making a deal with us and more. Aren't you interested in what we have on the lot? That blue is a nice color. I didn't want what they had there and didn't appreciate being talked to like a silly girl. The salesman Randy claimed he never got our emails and rarely returned calls. Greg didn't return my calls either. The communication was the worst. Truly took the joy out of getting s new car. I'd never use them again and I'd advise you to go elsewhere too.

This dealership has the biggest lack of communication with the client I have ever seen. Long story short, after bringing my 2014 q50 in for service for warranty issues. I gave a survey about my experience I received from Infiniti corporate. It was not a good survey score they received, actually 138 out of 1000 to be exact from what Chad Hanley, who supposedly likelikes to identify himself as the service manager when his business card states "assistant service mangager" wow lying employees. I contacted Lupient corporate about how poor of experience I have had at the dealer for service. Chad then told me my car was done and even admitted one of my issues with the car was better on his q50 but refused to perform any work and decided to ban me from the dealership. When asked who made the decision, he said he did. Wow, didn't even consulte upper management about banning me. I am now dealing with Infiniti consumer affairs. This dealership should be shut down. I will tell every single person I talk to, to not visit this dealership or do any business. Also watch out they may tamper with your email address you provide so they don't receive a bad survey. This store needs to be out of business.

I've purchased a few vehicle from Lupient Infiniti over the years and would never buy from another. They have the best customer service. They take the time to help You find the perfect vehicle without pressuring You To buy.

Vlad and his team at Lupient were excellent to work with!! I was very happy with the buying experience...even on a busy Saturday morning. Everybody was available and eager to address any and all questions that I had. Love the car!!

Me and my wife recently purchased a fully loaded QX56 from Sandy Lange at Jim Lupient Infiniti, she was very friendly and communicative. From the moment we walked into dealership, she made us feel welcome by greeting us, listen to our needs, asking the right questions, and gives the right advice, we felt at ease and comfortable, felt no pressure from her to make a sale. She took her time to explain all the features in the car and we found her to be very knowledgeable and great people person. She kept us updated throughout the entire process, and even call couple of days later to find out our satisfaction with the car. Very Professional, simply the best. Sincerely, Mr & Mrs Aina.

I worked with Sandy for my second time in getting a new car. She worked on my behalf to get exactly what I wanted. She helped me with end of lease turn in insuring there were no surprises. Sandy made the whole experience easy and seamless-exactly as it should be!

Sande has been our trusted salesperson for years at Lupient. We wouldn't choose another, dealership or salesperson. She makes our experience fun and seamless. Great job and thank you.