Apple Tree Honda

As I walked toward the door to find a salesman, Gene Monroe came out to greet me. I explained I wanted to look at CR-V's. He listened carefully to what I wanted and then took me to the new CR-V's to show me the ones that matched my needs. After showing me the new ones, we walked over to the used lot so I could compare. I test drove a new one and decided it was what I wanted. However, I liked a color that was not on the lot, so Gene told me he could get one in that color. I wasn't in a hurry, so I agreed. A few days later, Gene called to tell me he had one in the color I had requested and it should be arriving the next evening. I really like my new Honda! They worked with me on the price and Gene went out of his way to make sure that I understood the technology (which I am enjoying) on the vehicle!

Gene Monroe was the salesman who greeted me when I arrived. He was very helpful and when I explained I was interested in CR-V's, he showed me all the different models and even walked me over to the used car lot to show me what they had there. When I decided what I wanted, but the color I liked wasn't on the lot, he worked to find the color for me. I picked up my new CR-V a few days ago and it is exactly what I want! Gene didn't try to sell me something else. He worked hard to make sure that he sold me exactly what I wanted. Great service and great cars!

I came in to buy a new honda. As usual, the associates were excellent answered all questions and were pleasant above all else. I got better deals from other dealers outside of Asheville but because of past experience, I gave apple tree the business and it was worth every penny. THANK YOU to Keith woods who got me in. To my new honda with no problems. I look forward to many years of good associations with apple tree honda.,!

Great sales experience! Gene was a very pleasant and comical salesperson, I would recommend working with him to all. We had a great time and experience together. Pleease go to Apple Tree Honda and ask for Gene.

I have purchased 2 brand new Hondas from Appletree. I took my Civic in for a paint recall yesterday because the paint is coming off the hood, roof, and trunk of my car. After dealing with a quite curt service advisor who told me to take my car for two estimates to 2 body shops of their choosing, which I did, I was told all by the body shop that all three areas of my car needed to be fixed and the trunk was showing the same symptoms as the roof and hood and would have the same problems if left unattended. I took my car back to Appletree (after doing all the legwork for Honda's recall) and advised them of what the body shop expert THEY sent me to had said about the trunk. Sandra Cook, my service advisor at Appletree, let me know that there was no trunk damage and Appletree would not be fixing the trunk. She was rude and hateful. I explained to her this is what the expert at the body shop YOU referred me to said. I asked to speak to the service manager James King...who was just as horrible. He let me know that body shops don't make the decisions...he does. He was very demeaning and rude and treated me like a child. I asked him to call the body shop rep I got the information from...he refused. This is a Honda recall. I am a loyal Honda and Appletree customer. Thanks to James King...I will never buy another car from Appletree. Do yourselves a favor....find another Honda dealer.

I have taken my 2000 model CRV to Apple Tree since buying it used, 4 years ago. The service staff has always treated me as if I own a brand new Honda. All of my repairs have been completed at Apple Tree, including regular oil changes and other services. They work with our budget and are always upfront with what the cost is going to be. They are always professional from start to finish and work hard to accompany my vehicular needs, they even surprisingly have extended hours some days and are open on Saturday for more convenience.

I purchased a brand new 2008 Honda civic from Appletree. I took my car today for a Honda recall for a paint issue where paint is coming off the hood, roof, and trunk of my car. My service representative Sandy was very rude to me and sent me to two different body shops for estimates (even though this is a Honda recall...I still had to do all legwork). I talked with the body shop Appletree told me to go to for the estimate and he said all three areas needed to be repaired otherwise I would have this issue again on down the road. I took my car back to Appletree with this information and the estimate and Appletree is now refusing to fixing my trunk even though it is covered by the recall and the body shop they sent me to advised me it needs to be fixed. The service representative was extremely rude to me...but not to be topped by the horrible treatment I received by the service manager...James King. He was demeaning and rude and has no idea how to treat loyal Honda customers. Take my advice. I have purchased two new autos from Appletree. Do yourself a favor. Find another dealer!

We have taken our 2000 model CRV to Apple Tree since buying it used, 4 years ago. Regardless of our vehicles age or budget, the service staff has always treated us as if we own a brand new Honda. All of our major repairs have been completed at Apple Tree. We can't trust other shops to learn how to service our vehicle or attempt to get the right parts on our limited budget. We have heard far too many "horror stories" of the wrong parts or wrong procedures at other facilities. The Service department is always up front with what is needed and what it will cost. They always wash and vacuum our vehicle with any service. During our many visits for even oil changes, they are professional from start to finish. They surprisingly have extended hours after work on some days and Saturdays.

I recently had to have work done on my car and was terrified of what the problem was. I bought my car from Apple Tree about a year ago and it was used so of course there was no warranty. I took my car to their service department and Jason Earley helps me and took full ownership of my issue and kept me informed at every change. He also was able to get me approved for a rental car after they had initially declined a rental. Tho was particularly helpful since I have two kids and have to get to work. Jason and the staff at Apple Tree were amazing and made an otherwise terrifying experience very painless and pleasurable. I would refer Jason and Apple Tree to anyone who needed help servicing or buying a car.

Tim Willis at Apple Tree Honda Pre-owned, they are! I felt so at ease buying this car - an experience I have never had before. (Tim was recommended to my by several friends who have bought from him.) When I asked about a more expensive car than the one I was looking at, he even reminded me that my aim was to get better gas mileage, and that the less expensive car got better gas mileage? Who does that?!? Tim Willis does, that's who. I ended up getting a Honda Certified pre-owned 2012 Honda Civic. It is a great car, and since it is certified, it had an extensive pre-sale inspection AND comes with a wonderful warranty. Definitely go to Tim Willis at Apple Tree Honda Pre-owned if you need a car, and want someone trustworthy.