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Buick GMC of Mahwah

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 12:00 PM

Buick GMC of Mahwah Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2019

Thank you very much for visiting our Dealer Profile. We know that your time is very important to you and we truly appre

...

ciate your consideration. As your local Buick-GMC dealership in Mahwah, NJ servicing the entire tri-state area, we strive for our customers complete satisfaction. From sales, to service, to clients looking for information. Don't take our word for it, look at our highly rated reviews for proof. We pride ourselves in providing our clients with the best experience, while delivering a quality vehicle at aggressive prices. So stop in or give us a call today, we look forward to working for you.

"Save time. Save money. Never overspend! Never Pay More!"

Service

Oil, Filter Change

$39.95

Engine Diagnosis

$118.5

Car Wash

Complimentary

Detailing

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
122 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 18, 2020

    Once again this place proves that it is an absolute joke. I left messages for three days because my car would not start. I did not receive one message... in return. I then called at 12:15PM on a Saturday and they say they can’t help me because they closed at 12. I was not happy and asked to speak with a manager. The general manager Jason Casale spoke to me. He ignored the fact that there was no response to my calls. He preceded to act as if he was a service man and stated that my battery it dead and if I brought my car there I would need to pay a diagnostic fee and battery fee because it’s not under warrently. I advised that I did not think it was my battery the car is only 2 years old (2018 model) and has 12k miles. He said “the hard winters and hot summers do this a lot and that my car is considered old.” I have never experienced such poor customer service in my life. If you value customer service this is not the place for you.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 25, 2019

    Luis made the whole buying process easy! He was knowledgeable, helpful, really went above and beyond. He was personable and unlike a lot of salespeople... who just want to sell you a vehicle and move on. We highly recommend him. The new GM was also personable and helpful. We love our Terrain and if you're in the market for a new vehicle, recommend GMC of Mahwah!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • June 27, 2019

    This is the second Buick Encore that I am leasing. Luis Fabian helped me through the whole process this time. He was really knowledgeable, friendly and... made the whole process go by so seamlessly. The Mgr. Steven Kirsch also was extremely professional and helpful. I will definitely recommend this dealership. Love my Buick Encore!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Mahwah! Your recommendation means so muc...h to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    June 25, 2019

    Me and my wife were not too familiar with the new body style Buick Enclave so we had a ton of questions which our salesman Luis Fabian answered with ease,... he made us feel happy to be there and excited to get into our new Enclave, once it came down to the numbers they were fair and he even brought in his sales manager Anthony Sherman who went above and beyond to make sure we were driving off their lot satisfied to the fullest extent I’ll be recommending Luis to all my friends and family as I know he’ll treat them right thanks for everything!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    June 25, 2019

    My husband and I went in last week looking to either buy or lease a Buick Envision. We were paired up with Luis Fabian as our salesman and he was great.... He made the process very easy and clear. We never felt pressured to make any decision that day. We decided the next day to lease the car and Luis was very helpful in getting all of the paperwork in order so when we showed up to sign the paperwork we were pretty much in and out. Great experience and the whole process was painless.

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest..., and are pleased to hear that you enjoyed your experience here at Buick GMC of Mahwah!

  • 1.0 out of 5
    June 17, 2019

    I didn't read the reviews, I am so sorry!!!! The performance of this Dealership is poor at best. I filed a BBB complaint. I will inform everybody when... the opportunity arrives

    1.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 6 found this review helpful. Did you?
    Dealer Response

    Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach o...ut to us at (201) 252-4475. We look forward to hearing from you.

  • 1.0 out of 5
    April 15, 2019

    Purchased a certified pre-owned Acadia. Was just detailed when I test drove and smelled like cleaner. Within several days a smoke smell took over. After... a 3 month fiasco I ended up having to trade the vehicle in. The smell got much worse as it got warmer out. Lost $$$ and time. They then tried to charge me a 1,000 more for a warranty for the same year/make vehicle. Still sick to my stomach over the whole incident.

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 9 found this review helpful. Did you?
    Dealer Response

    Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (201) 252-4475 when you can so we can add...ress this situation directly. Thank you and have a great day.

  • 1.0 out of 5
    March 26, 2019

    I leased a new 2016 Encore, trading in my 2009 Scion as down payment. A year later, I repurchased the Scion from them as a second car only to realize... after the fact that they had replaced the new battery with one that was sub-sized, not even taking the time to bracket it onto the engine. (Indeed, there were no bracket clamps to be found and the battery was just sitting loose in the tray.) In addition, although I had made a second trip back with the spare key when I surrendered the car, I only received one key when I bought the car back. When I brought the battery issue to my salesman's attention, he refused to respond. I finally was able to speak with a manager (Steven Kirsch), explaining my situation. He said he'd give it some thought but I never heard from him again. My lease ends two weeks from today and consequently, instead of purchasing the Encore (which had been my original intention), I will be returning it. Very disappointed to see they lived up to the stereotype of the used car salesman. I might add that at no time during the lease process was I informed that there would be a $495 surrender fee either.

    1.0 out of 5
    Customer Service
    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 5 found this review helpful. Did you?
    Dealer Response

    Hi, we regret to hear that you had this experience with us. Please reach out to us at (201) 252-4475 when you can so we can address this situation dir...ectly. Thank you and have a great day.

  • 2.0 out of 5
    February 16, 2019

    Steve and Elaine are professional and great to work with when they are selling you a new car or truck. But when it comes returning a voicemail or email... they drop the ball. We leased a new 2019 Acadia over a month ago because we were on the Pull Ahead program and was promised that our existing lease payments were going to be taken care of. It is over a month now and GM financial still has not received the payoff from the dealership. We have leased 3 trucks from this dealership and my wife’s truck is up at the end of the year and we are considering dealing with a different dealership because the lack of communication. When you try to call the dealership the receptionist Ashley says Steve’s in his office 1 second then she says she cannot find him. Which I think it’s total avoidance and Steve does not want to deal with the matter. I just want this matter resolved and a simple phone call or email that’s it’s taken care of.

    2.0 out of 5
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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 5 found this review helpful. Did you?
    Dealer Response

    Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach o...ut to us at (201) 252-4475. We look forward to hearing from you.

  • 1.0 out of 5
    February 2, 2019

    Dealership is not honoring its financial responsibilities and have failed to honor the lease agreement and payoff arrangement. Worst part is that the... management does not take nor return calls and are hiding from their customers. They are obviously having financial difficulties and you should be warned. We have been patient and given them so many opportunities to simply be honest, but we have no choice but to warn others and resort to this review and warning! Stay safe and go elsewhere.

    1.0 out of 5
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    5.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 7 found this review helpful. Did you?
    Dealer Response

    Hi, we're disappointed to hear of the negative experience you had at our location. When you have an opportunity, please reach out to us at (201) 252-4...475 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

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