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Reviews

Average Ratings

4.9
Average based on 89 reviews
  • A Great Dealership!

    They are very professional and helpful. Every time we visit the dealership, we are very happy with the outstanding service.

    Dealer Response

    We are dedicated to providing top-quality service, and we're ecstatic to hear that our staff are very professional and helpful. We appreciate the ...


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    They are very professional and helpful. Every time we visit the dealership, we are very happy with the outstanding service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are dedicated to providing top-quality service, and we're ecstatic to hear that our staff are very professional and helpful. We appreciate the time it took for you to give us this feedback. At Buick GMC of Mahwah, we value our customers and we look forward to seeing you on your next visit.


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  • Customer

    The service manager George and service writers Krystle and Donald know exactly what my appointment is for when I walked in the door. They are s...

    Dealer Response

    We are pleased to hear that you had an excellent experience with George, Krystle and Donald. We would like to sincerely thank you for your busines...


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    The service manager George and service writers Krystle and Donald know exactly what my appointment is for when I walked in the door. They are some of the most professional people in a service department that I have an dealt with,

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We are pleased to hear that you had an excellent experience with George, Krystle and Donald. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Warm regards, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • Awesome Service Department!

    With a fast and efficient oil change and complimentary vehicle cleaning, Buick/GMC of Mahwah exceeded my expectations. I never experienced such co...

    Dealer Response

    Maura, at Buick GMC of Mahwah, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a posit...


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    With a fast and efficient oil change and complimentary vehicle cleaning, Buick/GMC of Mahwah exceeded my expectations. I never experienced such courtesy and efficiency with my former dealership. Kudos, Service Dept.!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maura, at Buick GMC of Mahwah, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Respectfully, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • Elaine was super

    As promised, exceeded my expectations. Traded my Toyota Tundra which I LOVE, but I LOVE my new Yukon Denali more. Awesome, Cadillac like ride an...

    Dealer Response

    Thank you so much for taking the time to write this review, Scott. I'm very happy to hear about your positive experience at Buick GMC of Mahwah. C...


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    As promised, exceeded my expectations. Traded my Toyota Tundra which I LOVE, but I LOVE my new Yukon Denali more. Awesome, Cadillac like ride and luxury at a better price. Fair trade value, payment with 7 year 100K protection at the EXACT price I was budgeting. Settle for an AWESOME Silver with chrome when I was seeking a Gray that looked like Blue. Maybe would have grown tired of the Gray, but the Silver looks classy. I may buy or lease another car n next 7 years but I look forward to many long years with this new SUV

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write this review, Scott. I'm very happy to hear about your positive experience at Buick GMC of Mahwah. Congratulations on the new Yukon Denali! If you have any further needs, do not hesitate to come back in for a visit. Be well, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • Mahwah NJ Buick Dealer

    Great sales person. Responded to emails and phone calls quickly. He even came in on his day off to help locate the vehicle he wanted. Additionally...

    Dealer Response

    On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Our team always strives to c...


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    Great sales person. Responded to emails and phone calls quickly. He even came in on his day off to help locate the vehicle he wanted. Additionally his sales manager was always available.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Our team always strives to create a positive buying experience for every customer. Congratulations on your new vehicle and If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • A very bad experience

    Stay away from this dealership. I was treated badly and filed a complaint with GM. Let's see what they do about the pressure tactics and excessi...

    Dealer Response

    Thank you for alerting us to this issue, Mary Jane. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about ...


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    Stay away from this dealership. I was treated badly and filed a complaint with GM. Let's see what they do about the pressure tactics and excessive fees this outfit engages in.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for alerting us to this issue, Mary Jane. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Regards, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • Ten Plus

    This is the fourth vehicle I've leased from this dealer and as usual the process was excellent. Mark did and excellent job in finding the right ve...

    Dealer Response

    Brad, it was a pleasure to read about your fourth car buying experience at Buick GMC of Mahwah. At our dealership, it is always our number one goa...


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    This is the fourth vehicle I've leased from this dealer and as usual the process was excellent. Mark did and excellent job in finding the right vehicle for us and didn't stop till we were totally satisfied. Great job

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brad, it was a pleasure to read about your fourth car buying experience at Buick GMC of Mahwah. At our dealership, it is always our number one goal to get the perfect vehicle at the right price for our amazing customers and it's so awesome to hear that you got to experience it for yourself. We look forward to seeing you back again in the future! Best, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • Amazing Experience!

    The best car leasing experience I've had. I've leased for over 15 years with various dealers for various makes and models of cars, and this by far...

    Dealer Response

    It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to ...


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    The best car leasing experience I've had. I've leased for over 15 years with various dealers for various makes and models of cars, and this by far was one of the best! Elaine went above and beyond to accommodate my requests and she should receive an 'Outstanding Seller' award of some kind. She was professional, courteous, kind, sweet and caring and would not let me leave without being 'happy', not satisfied, but 'happy'. That sealed the deal for me and I will definitely buy another Buick! Your Finance team was also uniquely professional and accommodating, not something I've experienced in the past, thank you for such great service, and special thanks to Elaine for taking such good care of me! P.S. I love my Encore!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Elaine went above and beyond for you; it is just an example of why she is such a great asset to our team. We will make sure they hear your kind words. All of us at Buick GMC of Mahwah await your return. Please let us know how we may be able to help next! Sincerely, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • Service completed

    Truck was cleaned inside and out and oil change and tire rotation performed quickly.

    Dealer Response

    Gem, thank you for sharing this great feedback with us. We feel our service department is what makes Buick GMC of Mahwah special. Reviews like you...


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    Truck was cleaned inside and out and oil change and tire rotation performed quickly.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gem, thank you for sharing this great feedback with us. We feel our service department is what makes Buick GMC of Mahwah special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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  • EXCELLENT SERVICE, BEST CUSTOMER SERVICE

    Very good experience, left the car in the morning had a driver take me to work and picked car up at 3:00. Excellent experience for both front and ...

    Dealer Response

    Thank you for writing about your visit with us, George! I am happy to hear that we were able to provide you the outstanding customer service we st...


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    Very good experience, left the car in the morning had a driver take me to work and picked car up at 3:00. Excellent experience for both front and rear brakes with additional problems other than shoes. Great job thanks

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing about your visit with us, George! I am happy to hear that we were able to provide you the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. Regards, Sam Booth | 201-512-0558 | sbooth@buickgmcofmahwah.com | Buick GMC of Mahwah


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