Castle Chevrolet of Villa Park

I purchased a 2015 used Chevy Sonic from them in 2017 and have just now finished fixing all the things that they lied to me about on the vehicle. It had... been in a front end crash that took over $6K in body work and repairs. I paid for an extended warranty on the vehicle that should have covered a replacement radiator... I took the vehicle into Castle when it started overheating I was told after 2 days of them having my car and not returning my calls that the warranty company would not cover it because it was a non GM radiator in the car, mind you that was what was in the car when they sold it and the warranty to me. After having to involve the State Attorney to get only part of the warranty cost refunded I found out that they had never even called the warranty company about it and that they would have covered it if Castle has just reached out to them... Buyer beware, they have a terrible rating on the BBB for a good reason.

Got a new Silverado at the right price with a great deal on my trade-in. This is the second car I've bought from Caste and can't recommend them enough!... Mike P. and Damien are the best and will do what it takes to make you happy!

Just purchased a 2014 Cadillac ATS from Castle. Andino, you are amazing and I couldn’t have had a better experience. You made it an exciting and easy process.... You bent over backwards for us and I am just so so excited. I don’t have enough thank you's for everything that you did for us. We love ya!

Buyer beware!!!! I recently bought a used SUV from this dealership with an aftermarket warranty. This warranty is refundable and would be prorated for... the amount of time remaining. The warranty can only be refunded through the finance manager. This manager will never return your call. I explained that I'm selling my SUV and that I will no longer need the warranty ($3,700). I called multiple times leaving voice mails to the finance and the General Manager and still no response. I live about an hour away, I was hoping to resolve this over the phone or at least setup a time for me to cancel in person. This dealership is very dishonest and very poor customer service.

Went to see a sedan there and got the run around. All prices were upcharged, they wouldn't negotiate at all, and they wouldn't even let me get the car... inspected. Worst dealership I've ever been to. Avoid Castle Chevrolet!

I recently called to inquire about a new Blazer and some of its features. I used to own one and was very excited to here it had come back. I called this... dealer and spoke to a woman by the name of jackie. She was the most professional, knowledgeable, and courteous. I just started looking for what i want but had called a few dealers before castle and was very underwhelmed with the information i had received. Jackie knew just about everything. If i do decide to purchase a new blazer it will definitely be from castle because of the service jackie provided to me.

Purchasing my truck was an average experience. After that day I have never been treated the same at that dealership. I couldn't even say that the staff... if polite. They walk around like they're unhappy and talk to me like I am bothering them. I was promised free oil changes for life when I purchased my truck and a year later they took it away. I had a tail light out and figured I'd have them replace it when I brought it in for an oil change. They quoted me $85.00 for parts and labor. So the next day I bought the $4.00 bulb and replaced it myself in literally 2 minutes. I realize it's a business but that is excessive. The only reason I still deal with these people is because I am in the free tires for life program and I have to keep getting the scheduled maintenance done by them to remain eligible. I can't wait for them to try and screw me out of that also. I will never buy another vehicle from this dealership and I will tell everyone I know not to go there either. I've never been treated like I spent $35k of my hard earned money at that place.

It has been 15 years since I have purchased a new vehicle and needless to say, I was a bit worried, as so much has changed. I was greeted by Ulyses when... I entered the showroom, and I was pleasantly surprised by his service. He was patient and kind and made sure I was comfortable and walked out with the best car for me. Even upon leaving with a new vehicle, he reassured me that i could call if I had any questions moving forward. He made a stressful process, pleasant. I can't thank him enough.

Sent email request in asking about 2 new vehicles, got the standard email back several times, asked to get some numbers for my trade (I am several hours... away) trade is late model still under warranty so sight unseen should not be an issue. Never responded one way or another. Glad I did not drive all that way.

Buying my car at Castle Chevrolet in Villa Park is the single worst car-related experience I've ever had. From sleazy salesman antics to neglect and general... incompetence, every aspect of this place is beyond unacceptable. Worked with Ulyses G. I got there at 2PM and didn't leave until 9PM. And in the mean time, Ulyses used every sleazy tactic he could. I took two 5-minute test drives and then he said no more test drives because "We're busy and other customers are coming in." There were no other customers and no one came afterward. The cars I tested out were not very clean, some even having obvious food stains on the buttons. They only were willing to actually clean them if I was willing to buy them.  Ulyses then rushed me through the process and said there wasn't any time to get the car inspected. He said they had already inspected the car and that should be enough. When 4:30PM rolled around, he said, "The banks close at 5PM so we better hurry up." When discussing the price, I brought up a few references like Kelly Blue Book and showed that the Castle price was over $2000 more than average. They said they don't accept Kelly Blue Book as a price reference and refused to lower the price. Even after pointing out serious paint defects, including several that were deeper and had begun to rust, they refused to budge on their price. "Other used cars are like that too." they said. I also mentioned that I hadn't been able to get the car inspected and they didn't seem to care. After finally coming to an agreement, Castle Chevrolet started on the paperwork to title the car for Ohio since I had just moved to Illinois and didn't have a permanent Illinois address or Illinois license. It took took several hours for them to do the paperwork (or, as it turns out, not do it). I didn't leave the dealership until about 9PM, but we were a long way from completing anything. I came back several weeks later to get some work done on the car, which they only did half and forgot the rest. That's when I found out they hadn't even registered my car. Now I have one week left to register my car until I risk getting fined. All because of Castle Chevrolet's negligence. And they're just leaving it to me to figure out the rest for them. I will never go back to Castle Chevrolet. Buyers beware. Edit: Got a call about this review but not about the actual issues. No apology given, just "I'll speak to you briefly." When I called back, I got put on hold for 30 minutes, given the run around, then never got to speak to anyone.