Reviews
I called before visiting the dealership, after I stepped
I called before visiting the dealership, after I stepped out of my truck I was greeted by Paul, and he asked me how he could help, I pointed to the truck I had called about and told him that one. We went in and did initial paperwork and went for a test drive. Upon returning sat down and discussed pricing and options, after coming to an agreement, the paperwork and financing went smoothly. It was the easiest and fastest vehicle purchase in a dealership I have had.
I called before visiting the dealership, after I stepped
I called before visiting the dealership, after I stepped out of my truck I was greeted by Paul, and he asked me how he could help, I pointed to the truck I had called about and told him that one. We went in and did initial paperwork and went for a test drive. Upon returning sat down and discussed pricing and options, after coming to an agreement, the paperwork and financing went smoothly. It was the easiest and fastest vehicle purchase in a dealership I have had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I called before visiting the dealership, after I stepped
I called before visiting the dealership, after I stepped out of my truck I was greeted by Paul, and he asked me how he could help, I pointed to the truck I had called about and told him that one. We went in and did initial paperwork and went for a test drive. Upon returning sat down and discussed pricing and options, after coming to an agreement, the paperwork and financing went smoothly. It was the easiest and fastest vehicle purchase in a dealership I have had.
I called before visiting the dealership, after I stepped
I called before visiting the dealership, after I stepped out of my truck I was greeted by Paul, and he asked me how he could help, I pointed to the truck I had called about and told him that one. We went in and did initial paperwork and went for a test drive. Upon returning sat down and discussed pricing and options, after coming to an agreement, the paperwork and financing went smoothly. It was the easiest and fastest vehicle purchase in a dealership I have had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stellar service.
Stellar service. Took my Silverado in for service. Very professional and Cody one of the service techs really took care of me. They are thorough but fast at the same time. I will always go to Castle for service and any future purchases! Great job.
Stellar service.
Stellar service. Took my Silverado in for service. Very professional and Cody one of the service techs really took care of me. They are thorough but fast at the same time. I will always go to Castle for service and any future purchases! Great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I can always count on them for education on the work
I can always count on them for education on the work being done and qualify service.
I can always count on them for education on the work
I can always count on them for education on the work being done and qualify service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I thought it was pretty neat service in and out price for
I thought it was pretty neat service in and out price for oil change and tire rotation and shot me a little
I thought it was pretty neat service in and out price for
I thought it was pretty neat service in and out price for oil change and tire rotation and shot me a little
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s wasn’t good they never told me if certain part like
It’s wasn’t good they never told me if certain part like the battery are new on the equinox & never old me how long were the vehicle setting in the lot for weeks or months.
It’s wasn’t good they never told me if certain part like
It’s wasn’t good they never told me if certain part like the battery are new on the equinox & never old me how long were the vehicle setting in the lot for weeks or months.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I am sorry to hear that you did not have a 5 star experience here. Can I ask you what happened? I tried looking you up but was able to find your profile. I am happy to help with any needs that you have. If you would please give me a call I would be happy to talk and answer any and all questions that you have. 630-279-5200 Thank you and talk soon! Patrick Wells General Manager 630-279-5200
The sales staff and service department are top notch.
The sales staff and service department are top notch. I would recommend Castle Chevrolet in Villa Park to anyone looking to buy a new vehicle.
The sales staff and service department are top notch.
The sales staff and service department are top notch. I would recommend Castle Chevrolet in Villa Park to anyone looking to buy a new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Their service sucks.
Their service sucks. Do not trust their service manager Anthony fajardo he will lie to your face. Scheduled an appointment for a battery change nothing wrong just 5 years old. Called before going said $48.00 for installation. Upon receiving bill there was two additional charges one for perform battery service $54.95 and another for $26.82 pay shop for repair order. Anthony said he would remove from bill but he did not he came back started going through numbers with his calculator. Argued with him long enough. Just don’t go there after purchasing three cars from them I should have known better. Just wanted to use my rewards points up.
Their service sucks.
Their service sucks. Do not trust their service manager Anthony fajardo he will lie to your face. Scheduled an appointment for a battery change nothing wrong just 5 years old. Called before going said $48.00 for installation. Upon receiving bill there was two additional charges one for perform battery service $54.95 and another for $26.82 pay shop for repair order. Anthony said he would remove from bill but he did not he came back started going through numbers with his calculator. Argued with him long enough. Just don’t go there after purchasing three cars from them I should have known better. Just wanted to use my rewards points up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hey Steve, my name is Patrick Wells and I am the General Manager here at Castle Chevy and I wanted to express that I am sorry about the pricing for the service. If you were told the service was $48 you should have paid $48 plus tax. I am happy to adjust that if you will allow me too. My number here is 630-279-5200 if you would like to give me a call and we can get everything taken care of for you.
Alex did a great job, a pleasure to work with.
Alex did a great job, a pleasure to work with. Would highly recommend him to anyone
Alex did a great job, a pleasure to work with.
Alex did a great job, a pleasure to work with. Would highly recommend him to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Spectacular service.
Spectacular service. Tony and Jody are fantastic. Took care of all my service needs. In and out in less than an hour
Spectacular service.
Spectacular service. Tony and Jody are fantastic. Took care of all my service needs. In and out in less than an hour
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair