[{"id":15851,"personPtyId":34607014,"firstName":"Fred","lastName":"Alston","titleText":"Sales Consultant","shortBioText":"Selling has always been a passion of mine. From growing up selling frozen cups to becoming a professional sales consultant. I enjoy making people feel happy about their purchases. For me, it is never about profit, but the satisfaction my customers receive. It would be my pleasure to work FOR you, as well as WITH you in all aspects of your purchase.","emailTxt":"falston@carbiz.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":372,"imageUrl":"https://cdn-user.dealerrater.com/images/d2527a8fe1e2.jpg","drDealerId":24010,"dealerEmpStartDtUtc":"1122854400","industryStartDtUtc":"1051747200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":129043,"personPtyId":35067718,"firstName":"Sam","lastName":"Sarris","titleText":"Internet Sales","emailTxt":"ssarris@carbiz.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":179,"imageUrl":"https://cdn-user.dealerrater.com/images/users/aberney/17951233-91b2-4e89-8066-9af96edaee1f.jpg","drDealerId":24010,"dealerEmpStartDtUtc":"1333238400","industryStartDtUtc":"1333238400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":15852,"personPtyId":34607124,"firstName":"Javier","lastName":"Cuellar","titleText":"Sales Consultant","shortBioText":"have been selling cars for 11 years and I have a passion for this business! 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Rectangle 48
Sales 10:00 AM - 8:00 PM
Service 8:00 AM - 5:30 PM

Carbiz Hours

Sales

Monday

10:00 AM - 8:00 PM

Tuesday

10:00 AM - 8:00 PM

Wednesday

10:00 AM - 8:00 PM

Thursday

10:00 AM - 8:00 PM

Friday

10:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:30 PM

Tuesday

8:00 AM - 5:30 PM

Wednesday

8:00 AM - 5:30 PM

Thursday

8:00 AM - 5:30 PM

Friday

8:00 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2003

"Buy 100% online at carbiz.com!"

Reviews

4.7 out of 5 4.7
2780 lifetime reviews. Includes reviews of Carbiz from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 2, 2018

    Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they... brought the second key in the next day. Highly recommended!

    5.0 out of 5
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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 5, 2018

    Javier is a terrific representative for Carbiz. When I think back on this day the word Patience comes to mind, he certainly displayed it well.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Javier Cuellar

    Sales Consultant

    (4.9) 256 reviews

  • May 29, 2017

    I was looking for 2 cars and had done weeks of research on Cars.com. I found the Jeep Patriot I purchased at Carbiz in Reisterstown. The car was perfect... for my needs, and Andrew Kinne was so helpful with my MANY questions. So much so, I bought the second car, a Veloster, at the same time. Talk about patient! He took us through both purchases happily. The facility is BEAUTIFUL and comfortable, and the staff were gracious. The prices fell right in line with what features the cars possessed, there was no haggling, and they were "brand new" almost when we picked them up. Great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 24, 2018

    I only get my car serviced at Carbiz, period!! They give 100% honest diagnosis and solutions. I bring my car from Florida to get serviced.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 24, 2018

    From Baltimore, know living in Florida. I bring my car back home to Carbiz to get all my service done. Only Carbiz touch my car.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2018

    Marlene was fantastic. I brought my car in for repairs. She took care of everything from registration to transportation quickly and was very friendly and... easy to work with. I highly recommend the service.

    5.0 out of 5
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    4.0 out of 5
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    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 17, 2018

    The staff were all very professional, personable, and answered all my questions thoroughly. I felt no pressure and my purchasing experience was a very... smooth.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Fred Alston

    Sales Consultant

    (5.0) 372 reviews

  • 1.0 out of 5
    September 5, 2018

    These guys play all the tricks of the car game. Bait and switch and oh that car is at our other lot. Just a huge waste of time and I'll never deal... with them again!

    1.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 25, 2018

    I called in advance to request a test drive for the following day and I made sure to let the sales person know that I was driving from 60 miles (and over... an hour and a half) away. I have bought cars from many other dealerships in the past and they always have the decency of putting the car on hold for you. But not Carbiz. For all the swankiness and sleekness they brag about, their lack of respect for the customers' time is non-existent. I was exactly a block away from arriving to my appointment when I got the dreaded phone call. I still decided to stop by. The "Experience Specialist" (salesman) I had the unfortunate experience to deal with gave me all kinds of excuses for what they did ("it's not my fault", "I had no idea it had been sold", "a guy just walked in and paid in cash", etc..). I asked to speak to his manager, with no expectation to solve anything but just to make sure he heard directly from me how bad their customer service was. By talking to him and the salesman, it became obvious to me that this is standard practice. As soon as I left, I found a similar car 20 miles away, called the dealer and, without asking, he said he was going to put the car on hold for me until I arrived. I have never dealt with a more unprofessional dealer like Carbiz and it will be my last. If you plan to buy (or even just test drive a car) from this company be warned that your visit may be in vain.

    1.0 out of 5
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    Not Applicable
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Beltran, We understand your frustration with the sale of the car before your arrival. We do our best to accommodate all customers in a fair and ...respectful way. We price our vehicles competitively and at times, multiple customers will be inquiring about the same vehicle at the same time. Our policy has been first come first serve- and while we don't want to disappoint anyone, it's been the only way we can ensure fairness. Saqib called you immediately upon learning of the purchase. If the shoe were on the other foot, and you were in the showroom and we told you-you couldn't buy it, how would you feel? Again, we understand your frustration and our management has left several messages for you. We would still love to talk to you as we're always trying to improve customer experience. We are available to chat anytime- 301.356.9050. - Customer Experience Team


    Worked with:
    Saqib Bhuiyan

    Experience Specialist

    NOT RATED

  • 4.0 out of 5
    August 10, 2018

    I purchased my car from Carbiz a couple of weeks ago and had a very cool and fun experience! The show room is delightful to browse, the vehicles are beautifully... kept, finely detailed and the staff was very friendly and helpful. What I appreciated most was that I was not hassled by sales persons, I was allowed to browse in peace. My sales specialist was Javier Cuellar, he's the absolute best; very personable, he listened to my needs and worked with me to find the vehicle that met MY needs. He did not rush me into anything and I appreciated that. Overall, my xperience was fun and enjoyable one! Awesome experience; Javier is definitely an asset to Carbiz, Laurel. Thank you! Onika Nicole H

    5.0 out of 5
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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Javier Cuellar

    Sales Consultant

    (4.9) 256 reviews

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