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Reviews

Average Ratings

3.7
150 lifetime reviews. Includes reviews of Longo Lexus from DealerRater.com
  • Honest and knowledgable

    I just bought a Es 350. 2013. 15000 miles extended warranty certifies preowned. Wonderful experience. Salesman was polite , knowledgable and spoke...

    Dealer Response

    Hi Caro, My name is Regina Cortes, Guest Relations Supervisor for the dealer. AWESOME! I'm so happy your sales experience was wonderful. We like ...


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    I just bought a Es 350. 2013. 15000 miles extended warranty certifies preowned. Wonderful experience. Salesman was polite , knowledgable and spoke w my friend who is a car expert on the phone while I listened. I felt overall honesty and trust was there and I was happy as he went down in price after working w my friend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Caro, My name is Regina Cortes, Guest Relations Supervisor for the dealer. AWESOME! I'm so happy your sales experience was wonderful. We like to THANK YOU for sharing your experience with us and our readers. CONGRATULATIONS on your 2013 ES350! Hope to see you soon, Regina Cortes


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  • George Kantanto you???re SUPERB!
    March 29, 2017

    George Kantanto you???re SUPERB! Let me start of by saying I am a first time buyer. With that being said I definitely shop the market. I contacted...

    Longo Lexus

    WOW - what a great way to begin my day - Hi my name is Kary Loefler, Guest Relations Director for Longo Lexus - We can't thank you enough for tak...


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    George Kantanto you???re SUPERB! Let me start of by saying I am a first time buyer. With that being said I definitely shop the market. I contacted numerous dealerships to see who would work best with me. I can simply say George Kantanto from Longo Lexus is by far the best! The whole transaction was flawless! Everything was at ease! No stress or frustration and he was very informative! I was happy from the start till the end. George worked with me on getting a 2017 Lexus Rx 350! Its a beautiful car and I want to thank George for taking great care of me. I HIGHLY RECOMMEND everybody to do business with George Kantanto! You'll be satisfied! I will see you very soon George as I have a friend who will be buying a car from you. Its my pleasure doing with business with you and I appreciate everything!

    Does recommend this dealer
    Longo Lexus

    WOW - what a great way to begin my day - Hi my name is Kary Loefler, Guest Relations Director for Longo Lexus - We can't thank you enough for taking time to post this awesome review. I will make sure that George receives a copy! Sincerely, Kary


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  • huge selection of used ct200

    Walked around dealership not one sales employee approached me. I'm okay with that, the good thing is that all the vehicles I looked at were unlock...

    Dealer Response

    Good Morning Moreno - First allow me to apologize for your recent visit to our campus. We're certainly in the servicing business and sadden to r...


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    Walked around dealership not one sales employee approached me. I'm okay with that, the good thing is that all the vehicles I looked at were unlocked and accessible. I did no test drive a vehicle.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Good Morning Moreno - First allow me to apologize for your recent visit to our campus. We're certainly in the servicing business and sadden to read that no one approach you to assist. May I have a Sls Mgr contact you to discuss? You may contact me directly at 626.580.6057 or kary.loefler@longotoyota.com - I look forward to regaining your trust in our dealership. Kary Loefler Guest Relations Director


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  • Total Rip-Off !!!! Beware !
    January 25, 2017

    Take advantage of WOMEN !!!! My wife took her 2009 ES-350 in for a simple oil change and they charged her $125.00....not 1st time but for sure las...

    Longo Lexus

    Good Morning, Allow me to begin by apologizing to you for any frustration and disappointment your visit to our dealership may have caused you and...


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    Take advantage of WOMEN !!!! My wife took her 2009 ES-350 in for a simple oil change and they charged her $125.00....not 1st time but for sure last time !!!! Didn't check anything else !!!! She asked to please check brake wear since the car has 40,000 miles and they told her she must pay for a $350.00 service program !!!!!.....We have been Lexus/Toyota family for over 20 years, my wife will replace her ES-350 this summer with a INFINITI .....My own previous 2008 LS-460 never cost that much for a oil change !!!!!!

    Does not recommend this dealer
    Came in for service or repair
    Longo Lexus

    Good Morning, Allow me to begin by apologizing to you for any frustration and disappointment your visit to our dealership may have caused you and or your wife. Although service repairs are often unexpected and inconvenient, I can certainly sympathize and understand your frustration. Because your voice and experience really does matter to us, I would like the opportunity to research your visit thoroughly. You may contact me at your convenience at 626.580.6057 or kary.loefler@longotoyota.com I look forward to hearing from you Kary Loefler Guest Relations Director


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  • Amazing Service!
    January 25, 2017

    Paul Wareham- service directly is amazing and he will go out of his way to make sure customer are satisfied and happy with their service before t...

    Longo Lexus

    Good Morning Melanie314 - It's Longo Lexus wanting to THANK YOU so much for posting this awesome review. We know how important your voice / exper...


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    Paul Wareham- service directly is amazing and he will go out of his way to make sure customer are satisfied and happy with their service before they pick up their car. His staff are upmost professional, friendly and very helpful. Many thanks to Robin Ho and Beau Ly- these two gentleman are the reason why I take my service to Longo. Each time I come in to get service they always take care of me. Very patience going over what was done and make sure to answered all my questions and concerns. I travel from Anaheim over an hour away with traffic and it wells worth the drive. I love it here, Longo Lexus service for LIFE!

    Does recommend this dealer
    Came in for service or repair
    Longo Lexus

    Good Morning Melanie314 - It's Longo Lexus wanting to THANK YOU so much for posting this awesome review. We know how important your voice / experience is to our success and I'm delighted to read of the caring attention provided. Make it a great day and hurry back Kary Loefler Guest Relations Director Longo Lexus 626.580.6057


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  • Disapppointing Experience
    December 27, 2016

    Well, I purchased my car in April and the experience was amazing. However, today I brought my car in for service and was very disappointed with th...

    Longo Lexus

    My name is Kary loefler, Guest Relations Director for the dealership. I wanted to acknowledge your posting and apologize for any inconvenient thi...


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    Well, I purchased my car in April and the experience was amazing. However, today I brought my car in for service and was very disappointed with the experience. It certainly did not match the white glove service received when I purchased the car. I brought my car in for a 10,000 mile routine service and was informed they needed to address a recall and would need to order the part and keep the car. I agreed to do so if they coukd provide a loaner, since they needed to keep it a couple of days. They didn't have a Lexus loaner, so they sent me to Enterprise located on their property. It would have been nice if they could have reserved car for me, but rather just sent me there to see what they had. From the beginning the women at Enterprise was condescending and quick to give me the lowest quality vehicle. Once she brought up the small dirty base model Jeep Patriot. I was reluctant to accept it since it had such a small backseat for my family who is visiting. She basically told me that she had a 4 Runner, but Lexus wouldn't approve it. I ask you, why would Lexus not approve 4 Runner, when they have my new RX350 due to a recall. When I asked the women to ask them to approve, she reluctantly said: it will be awhile so you will have to wait. So I agreed to wait. During my wait, I walked back to Lexus to see if they possibly had a loaner returned. When I explained the car I was given, he stated that they had a few loaners, not sure why they didn't earlier, but the size was not much bigger. Okay, not any bigger, but clearly nicer. When I was discussing the vehicle he jumped on the phone and left me standing there waiting while he was talking. I decided I had had enough, and walked back to see if Enterprise had approval for a different vehicle, not the case. The women basically stated they had no other vehicles available. What happens to a 4 Runner? Unbelievable! I came to Longo for service, despite working up the street from Glendale Lexus, because of the great personified service I received when I purchased the car. Hmmm..!! This is not 5- star I was promised. Disappointing. I think if you are servicing a vehicle, particularly due to a recall, you bend over backwards to put the customer in a comparable vehicle. And make sure they leave feeling special...quite the contrary.

    Does not recommend this dealer
    Came in for service or repair
    Longo Lexus

    My name is Kary loefler, Guest Relations Director for the dealership. I wanted to acknowledge your posting and apologize for any inconvenient this matter may have caused. Please understand that Enterprise Rent-A-Car is a self-governing company aside of Longo and because of that we have very little say in their daily operations. But I can say not only are they an internationally recognized brand but Longo has been doing business with them for many years and have had virtually no issues. I have forward this posting over to our Service Management team including the President of our company to discuss with the Regional Manager of Enterprise. Because this is a public platform, I will not ask you to display any of your personal information, which will be needed to further this investigation. Please feel free to contact me directly at 626.580.6057 or kary.loefler@longotoyota.com. Sincerely, Kary


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  • Bad customer service
    December 11, 2016

    I called for information on a lexus ls 460 and made a offer about $1500 less than the asking price since I live 2 hours away I wanted to see if it...

    Longo Lexus

    Good Afternoon Mr. Morales, My name is Kary Loefler, Guest Relations Director for the dealership. I wanted to publicly acknowledge your posting a...


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    I called for information on a lexus ls 460 and made a offer about $1500 less than the asking price since I live 2 hours away I wanted to see if it was negotiable. Leo was very RUDE! He made comments saying you are not the only one interested in this vehicle. I have plenty of people interested, no we will not go down on the price he would continuously interrupt me. We all know how it should've been handle a simple no and a statement saying if we get another ls 460 at you asking price we will give you a call.I would not buy a car from Leo if the would reduce the price period this guy should not be working at a dealership check his work ethic.

    Does not recommend this dealer
    Longo Lexus

    Good Afternoon Mr. Morales, My name is Kary Loefler, Guest Relations Director for the dealership. I wanted to publicly acknowledge your posting and apologize for any inconvenience this matter may have caused. I understand that two of our team members were assisting you, Leo S. and Li Mei Norton via email communication and taking your inbound phone call. Mr. Morales, although we do our best to make every deal possible, we recognize occasionally, that a deal structure may not always be achievable (consumers FICA score, vehicle availability and or pricing) just a few examples. We also recognize that you have a wide selection of dealers from which to choose, and we really do appreciate the opportunity to serve you even though we were not able to make a deal. Happy Holidays Kary Loefler Guest Relations Director


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  • Victor Zeng
    September 20, 2016

    SALES: Victors Zeng is the person we have always purchased cars through at Longo Lexus. HE IS EXCELLENT. We have purchased cars at other dealer...

    Longo Lexus

    Hello Donisland, My name is Regina Cortes, Guest Relations Supervisor for Longo. Congratulations on your new purchase. I'm so happy Victor Zeng ...


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    SALES: Victors Zeng is the person we have always purchased cars through at Longo Lexus. HE IS EXCELLENT. We have purchased cars at other dealers but no dealer has ever come close to Longo Lexus and in particular Victor Zeng. SERVICE: The check in portion is speedy and very polite. The service is always well done and when the car is completed it is returned nice and clean.

    Does recommend this dealer
    Longo Lexus

    Hello Donisland, My name is Regina Cortes, Guest Relations Supervisor for Longo. Congratulations on your new purchase. I'm so happy Victor Zeng has taken wonderful care of you during your auto purchase. I will make sure he receives a copy of your wonderful review. Thank you for choosing Longo and remember if you have any questions please call us. Hope we see you soon, Regina Cortes


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  • Good service
    September 13, 2016

    Frank was courteous and he addressed the problem very well I will repeat this good experience again and tell all my friends about it and I'm also ...

    Longo Lexus

    Good Morning Imad - It's Longo Lexus wanting to THANK YOU so much for posting this awesome review. We know you have many choices when selecting a...


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    Frank was courteous and he addressed the problem very well I will repeat this good experience again and tell all my friends about it and I'm also thinking about buying a second lexes from Longo Lexus.

    Does recommend this dealer
    Came in for service or repair
    Longo Lexus

    Good Morning Imad - It's Longo Lexus wanting to THANK YOU so much for posting this awesome review. We know you have many choices when selecting a brand/dealership and we're very honored you've selected Longo Lexus for your car care needs. Make it a great day and keep spreading the word about Longo /Frank, we can never have enough business. - Kary Loefler, Guest Relations Director 626.580.6057


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  • Bad initial experience saved by Clem and Frank Lorusso
    June 24, 2016

    Called Longo Lexus service department for service of my navigation system of my RX 350. The girl that answered the line denied a loaner for the da...

    Longo Lexus

    Good Morning Nic123, My name is Kary Loefler, Guest Relations Director for the dealership. I am extremely sorry to read that your recent call int...


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    Called Longo Lexus service department for service of my navigation system of my RX 350. The girl that answered the line denied a loaner for the day since the service would take no more than 2 hours, I then asked to speak to someone else or a manager to see if there could be an exclusion. Instead of transferring me to a manager, she basically whispered "oh my god", then hung up the phone. Needless to say, I was astounded by such customer service. Unfortunately I had to fix my navigation system so had to bring my RX 350 into Longo. When I told Frank Lorusso, he brought in his manager,Clem, who redeemed Longo Lexus service department by not only promising to look into the matter but also by fixing my car within 30 minutes. He further offered me to pick up my car by flatbed for future services. After leasing with Lexus for the past 3 years I was ready to give up on them after being treated with such disrespect by the initial phone call, but luckily Clem saved Longo 's service department and earned them a 4 star rating.

    Does recommend this dealer
    Came in for service or repair
    Longo Lexus

    Good Morning Nic123, My name is Kary Loefler, Guest Relations Director for the dealership. I am extremely sorry to read that your recent call into our service department was such a disappointment, particularly since you had chosen our dealership for your auto care needs. There¿¿¿s no question the service you received did not meet the very high standards our guests have come to expect and should continue to receive. We take all of these comments and suggestions as opportunities to improve our business and of course, our guest¿¿¿s experiences. I'm delighted to read of the caring attention however, that was provided by Frank / Clem. I will certainly make sure their aware of your feedback. Make it a great day Kary Loefler


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