DCH Lexus of Oxnard Hours
DCH Lexus of Oxnard, conveniently located in Ventura County, Ca. We service all of Ventura County with quality new and pre-owned vehicles. Visit DCH Lexus of Oxnard today or call us to schedule your appointment.
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
"Excellent customer experience with Miguel or Denis"
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Highly recommend getting a second quote for repairs. Their price was about double for my Steering rack replacement. I didn't realize it until after paying... and checking the price of the part on the internet. I will say that they did follow up with me and explained that their prices are necessarily high because of all the services they offer: loaner; Lexus certified technicians; car wash...But $3,000 for what is basically a Toyota Camry equivalent repair came as a shock when I checked around. I am confident they did quality work and the loaner is convenient but want people to recognize that you are paying a very significant premium for their service.
I leased es300H fast and excellent service best price all process took about in 1hr Ramon did everything he promised over the phone also finance manager... was very helpful it's pleasure to do business with people like this
Steve Nelson made the process so easy. Professional and no games at all. I love my car and such a great experience with this dealership.
Thank you for your input, we appreciate your comments, our main focus is to have satisfied customers!!!
Went for an appointment to get my cruise covered under the warranty! After waiting for 2 hours, the service advisor comes to talk to me! Accordingly to... Advisor the Cruise Control is not covered under the warranty because I broke it! Advisor explained that the service manager Sammy looked at it and said that I broke it and it's not covered under the warranty! I asked the advisor Martin, to have Service manager call me as soon as he got inn, the following day! I didn't get a callback from the see Manager! I called GM George Yazbek, left him 2 Voicemails, and he called me right away and apologized and explained he would look into it and would have an answer soon. Sure enough Manager Sammy, called right after the GM, apologized as well and explained he would send the pictures of the broken cruise control to the Warranty and he would get back to me in two to three days! As promised Service Manager Sammy called me back by the 3rd business day and Adviced me that the warranty will only cover 50% ! I was quoted $295 for the part plus 3 hours of labor at $150 an hour, for a $645 total, but since the warranty covered half I would only be responsible to pay around $300. I said thanks, but I can't afford it! I called Lexus of Thousands Oaks parts department and they only quoted me $160 for the part, but explained that it takes less tha 45 minutes to install it, and advanced me that this should be covered under the Lexus warranty! I went to Lexus of Thousands Oaks service department. The Service advisor Called the service Manager. In less than 5 minutes, the manager said yes this would be covered under the warranty! I got covered at Lexus of Thousands Oaks, at 100 % by the Lexus Warranty, two days later! I got a nice courtesy loan Car, while they fixed the cruise Control! Lexus of Thousands Oaks, took Great Care of me! I'm giving Lexus of Thousands Oaks a Great Review! I work for many Hospitals, in Ventura County, word of mouth is the best advertisement!
Chris Pack is one of the best finance managers I've ever bought a car from ,, He is honest and respectful, he had answered all of my questions to the T.... Chris Pack has made it possible for me to purchase my dream car when I thought it wouldn't be possible. Chris Pack is the real MVP!
Chris Pack can't be trusted. He didn't explain anything I was signing. He guided me the entire way, telling me where to sign while going very fast. I just... realized he had me sign a decline to no cancellation agreement. And After telling him no politely 5 times to his warranty offers (he kept lowering the payment & throwing in Gap for free) he went and grabbed my husband. As if I didn't understand. Answer was still no. Then he told me some lie about how my banking loan won't allow me to walk away without some kind of warranty. When I asked him where it said that at, he pointed to his computer screen and said, "Right there". When I asked Chris to grab the gentlemen that was assisting me, I explained to him and my husband how I was now being FORCED to sign some kind of warranty. Christopher Pack immediately spoke up and said "no, no ones forcing you". And began making excuses to them. I once again declined him offers. He finally offered me my warranty for the same monthly payment. Hypothetically, I said yeah Id take it then. He responded with, "of course you will". At that point I didnt want anything from him no matter how "sweet" he made the deal. When he drew up the new contract and laid it out for me to sign, I noticed he was covering a figure with his finger. I had to forcefully pull the contract away from his finger. He had lowered my monthly payment. This entire time he had the power to give me a comfortable monthly payment. The whole ordeal was a haggle from the beginning. Also he did not include a copy of my lower car payment/warranty paperwork. But what was included was a BUYERS GUIDE that checked off a NO DEALER WAREANTY. They were all told several times that I have a 1 year old and another baby due any moment. We are moving to a bigger home and I'm going to be on maternity leave soon which cuts my monthly income almost in half! I was asked to put an extra $500 down. And did not get the monthly payment I asked for in the first place. Now i am close to $600 in the hole every month! How can he sleep at night knowing he screwed me and my two little girls over like this!
My whole experience car shopping was great thanks to everyone who assisted at Lexus in Oxnard. They really cater to customer service and making sure everything... I wanted was covered.
Thanks for taking the time to leave us a great review! We¿¿¿re so glad to hear that we were able to take such wonderful care of you and get you on the... road in your new car. You know where to find us if you need anything else! Thanks again for your business. Please tell your friends!
General Sales Manager
Dre Valdivia was an excellent ambassador for this dealership. He was able to answer all questions and made the whole process of buying a car as painless... as possible.
Wow, thanks for the wonderful review! And thank you for your business. We're so glad to hear you were pleased with your overall car-buying experience ...here at DCH Lexus of Oxnard including excellent service by Dre. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new car and please tell your friends about your positive experience!
Professional, polite and courteous - Is what I can succinctly describe of Mr. Joe Green. From the first contact via email to the final sales handshake... deal, Mr. Joe demonstrated exemplary professionalism.
Thank you for the great review! We are so happy to hear Joe Green helped make your experience fantastic! We appreciate your business and look forward ...to taking care of any future needs. Please share your fantastic experience with your friends!
Calvin did a great job and provided us with a very outstanding customer service. This is our 3rd Lexus bought from Lexus of Oxnard and Calvin was the salesman... on the last 2. He was very knowledgeable about the vehicle that we were buying and provided us with a sense that we are buying a very excellent and a very safe car. He is very approachable and very friendly and I can even count on him for help and assistance whenever I have questions about the car even months passed after buying the car. Overall, I am a very happy and satisfied loyal customer. Lexus of Oxnard and Calvin I can highly recommend to friends. amc
Thank you for choosing DCH Lexus of Oxnard. We have read your comments about our dealership and we greatly appreciate your business and loyalty. Tha...nk you for taking the time to write the 5 Star Review, as customer satisfaction is our main priority. We are so glad that Calvin made you feel comfortable enough to shop with our dealership for the third time. He is a prime example of the high standard of customer service we hold our staff to. Again, thank you for your business and we look forward to seeing you soon! Sincerely, George Yazbek, General Manager