Lexus of Cerritos

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4.7
(3,354 reviews)
Visit Lexus of Cerritos
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 8:30am–9:00pm
Sunday 9:00am–9:00pm
New (888) 337-5249 (888) 337-5249
Used (888) 337-5218 (888) 337-5218
Service (888) 699-2313 (888) 699-2313

Inventory

See all 706 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2001.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.7
(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I have been waiting for this car for a long time.

I have been waiting for this car for a long time. Max Oceloti kept me informed by text & when it finally came he made the process to purchase it go very smoothly. This is my third Lexus that I have purchased from Lexus of Cerritos.

5.0

I have been waiting for this car for a long time.

I have been waiting for this car for a long time. Max Oceloti kept me informed by text & when it finally came he made the process to purchase it go very smoothly. This is my third Lexus that I have purchased from Lexus of Cerritos.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Staff is friendly, professional and no pressure.

Staff is friendly, professional and no pressure. My salesman, Luis Jimenez was a total pleasure to work with and answered all our questions before, during and after our visit. It was very late and close to closing time and he still gladly took us on a test drive. We agreed to return the next day and Luis came in on his day off to make sure all went well. Shayan Azizeddin handled all our paper work and calmly explained everything, he took his time to answer our all questions and put an Extended Warranty Plan together that fit our needs and budget. Both have answered additional questions promptly since we made our purchase. Buying any car can be stressful and even though we bought a used car we were treated as valued customers! Not totally a stress free experience but a lot less than I had expected.

5.0

Staff is friendly, professional and no pressure.

Staff is friendly, professional and no pressure. My salesman, Luis Jimenez was a total pleasure to work with and answered all our questions before, during and after our visit. It was very late and close to closing time and he still gladly took us on a test drive. We agreed to return the next day and Luis came in on his day off to make sure all went well. Shayan Azizeddin handled all our paper work and calmly explained everything, he took his time to answer our all questions and put an Extended Warranty Plan together that fit our needs and budget. Both have answered additional questions promptly since we made our purchase. Buying any car can be stressful and even though we bought a used car we were treated as valued customers! Not totally a stress free experience but a lot less than I had expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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5.0

Lexus of Cerritos

Omar, Max and Marlon made car buying easy and seamless. I was satisfied with my purchase, their knowledge and top tier customer service.

5.0

Lexus of Cerritos

Omar, Max and Marlon made car buying easy and seamless. I was satisfied with my purchase, their knowledge and top tier customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Anai, thank you for taking the time to leave a review for us at Lexus of Cerritos. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

Service Advisor Eli demonstrated courtesy and provided

Service Advisor Eli demonstrated courtesy and provided the assistance I required for my car's service. The service center was well-maintained, and the service received was exceptional.

5.0

Service Advisor Eli demonstrated courtesy and provided

Service Advisor Eli demonstrated courtesy and provided the assistance I required for my car's service. The service center was well-maintained, and the service received was exceptional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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2.0

BMW purchase

I like to be honest with my experience with my buying experience. The day I got to the parking lot of Lexus dealer I met with the sales person, he showed me the car , when we started talking about the price,, then a manager came to keep the conversation but they never invited me inside to discuss the price, anyway we decided to buy the car because I liked it, we went home , we thought the second key was in the car. We got home and parked the car and we attempted to lock it but the key didn?t work. I had to close my office to go to the dealer again, they said I have leave the car for one night so they can get me a key.so after 2 days they called me and said the key is ready at BMW dealership I just have to go and pick it up. So I coded my office again and I went to BMW dealership to Ask for Victoria, I got there and the key is not even ordered, so they told it will take 3 days for the key to arrive. Now tomorrow I have close my office again to go get the key. So if read this survey you will figure out my experience.

2.0

BMW purchase

I like to be honest with my experience with my buying experience. The day I got to the parking lot of Lexus dealer I met with the sales person, he showed me the car , when we started talking about the price,, then a manager came to keep the conversation but they never invited me inside to discuss the price, anyway we decided to buy the car because I liked it, we went home , we thought the second key was in the car. We got home and parked the car and we attempted to lock it but the key didn?t work. I had to close my office to go to the dealer again, they said I have leave the car for one night so they can get me a key.so after 2 days they called me and said the key is ready at BMW dealership I just have to go and pick it up. So I coded my office again and I went to BMW dealership to Ask for Victoria, I got there and the key is not even ordered, so they told it will take 3 days for the key to arrive. Now tomorrow I have close my office again to go get the key. So if read this survey you will figure out my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mohamad, we regret to hear that you had this experience with us. Please call our General Manager at (562) 263-7857 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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5.0

Jeff Lee was very nice and easy to work with.

Jeff Lee was very nice and easy to work with. He works hard and is an honest salesperson.

5.0

Jeff Lee was very nice and easy to work with.

Jeff Lee was very nice and easy to work with. He works hard and is an honest salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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5.0

NX 350h

Our Best and easiest way of buying a car going through the Costco auto buying process. It was a pleasure dealing with Cerritos Auto Center. Sales and financial process was so easy with no pressure applied to us. I will do it again. Thank you Jeff Lee and financial guy Maher. You guys are great.

5.0

NX 350h

Our Best and easiest way of buying a car going through the Costco auto buying process. It was a pleasure dealing with Cerritos Auto Center. Sales and financial process was so easy with no pressure applied to us. I will do it again. Thank you Jeff Lee and financial guy Maher. You guys are great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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5.0

We worked with Janet Cabellos at Lexus of Cerritos.

We worked with Janet Cabellos at Lexus of Cerritos. It took us about a month to find the perfect car. Janet was extremely patient, knowledgeable, and most importantly was there to answer any questions we had. If she didn't have the answer she researched and got back to us asap. I would definitely recommend Janet to family & friends

5.0

We worked with Janet Cabellos at Lexus of Cerritos.

We worked with Janet Cabellos at Lexus of Cerritos. It took us about a month to find the perfect car. Janet was extremely patient, knowledgeable, and most importantly was there to answer any questions we had. If she didn't have the answer she researched and got back to us asap. I would definitely recommend Janet to family & friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks so much for the warm recommendation of the team here at Lexus of Cerritos. If you need more help, our team is available to talk -- safe travels!

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5.0

Listening to customer needs and excellent professional

Listening to customer needs and excellent professional service. Highly recommend to adk for sales person Paul Kim

5.0

Listening to customer needs and excellent professional

Listening to customer needs and excellent professional service. Highly recommend to adk for sales person Paul Kim

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks so much for the warm recommendation of the team here at Lexus of Cerritos. Feel free to stop by if you ever need any more help.

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3.0

Customer service review

I felt good because the customer care service was kind, honest, and took responsibility until the end.

3.0

Customer service review

I felt good because the customer care service was kind, honest, and took responsibility until the end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Amy, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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