Reviews
Write a reviewGiven time estimate was right on track.
Given time estimate was right on track. Vehicle received a complimentary wash. Great service ! Would take it there for next service !
Lexus of Cerritos
Lexus Cerritos is excellent! Clean facilities, attentive staff, easy to make appointments. Have been going here for years and will continue to do so.
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I’m giving you 5 stars because of Linda Framel.
I’m giving you 5 stars because of Linda Framel. She kept me informed as to the progress of my vehicle even though she was super busy. She wasn’t pushy and she was professional. Dealership was clean, bathrooms clean. Nice sitting area. Big plus is the coffee. Thanks so much
I am responding to your email requesting that I verify that I completed this survey. I completed the survey thanks Victoria
Personal, courteous, attentive service delivered
Personal, courteous, attentive service delivered efficiently and timely. I would highly recommend Cerritos Lexus for all service and maintenance needs!
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
This dealership sold me my Lexus in Jan without obtaining
This dealership sold me my Lexus in Jan without obtaining the title from the prior owner. I learned this 5 months later after being pulled over for bad tags. I have called & texted the dealership // Elmerra numerous times since the purchase as well as the date I received the ticket and no response. I was so humiliated by being pulled over, late to work because of it and given a fix it ticket. The dealership should not have allowed this sale without the prior title, which is a serious offense. They need to take action immediately, pay for the tags and provide reimbursement for my time, humility and lost wages. . If not, I will be lodging a complaint on all platforms including the BBB.
Busy Mom
My service agent was amazing, She was very thorough in the service the car needed. Th3e car was ready when stated, it was nice and clean. The loaner is always a great perk.
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Luxus at Cerritos
Majid was an amazing part of my girlfriend?s first car buying experience. Majid deserves 10 stars for his professionalism and personality.
Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Service review
My only concern is, while I am obviously a senior citizen, I was not offered a senior discount.
Hi William, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Oil service
Oil service was done while I was waiting in the lobby.
Hi Casey, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
good service but had to wait quite long.
good service but had to wait quite long. Hope the waiting time gets reduced in the future
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (562) 263-7857 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.