Reviews

Average Ratings

4.8
330 lifetime reviews. Includes reviews of Hiley Mazda from DealerRater.com
  • Car buying made easy

    Justin (internet manager) - he is paying attention to your needs and understands them well. Very patient to answer all your questions and honest ...

    Dealer Response

    Jose, thank you for the great review! We truly appreciate your awesome feedback and we're happy to hear that Justin, Mike and our team provided su...


    Show Full Review

    Justin (internet manager) - he is paying attention to your needs and understands them well. Very patient to answer all your questions and honest enough to admit his limits. Does not give false reassurance and just the perfect guy for the job. Keep it up! Mike Schumann (finance manager) - THE MAN that can guide you well with all available options to choose from. Reviews are indeed subjective but if you want to find out, try and see it for yourself. These guys are more than willing to work with you the best way they can.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jose, thank you for the great review! We truly appreciate your awesome feedback and we're happy to hear that Justin, Mike and our team provided such a positive car buying experience from start to finish. Thank you for letting us earn your business and welcome to the Hiley family!


    Hide Full Review
  • Good Experience
    October 16, 2017

    Go See JERRY! We arrived late on a Saturday to test drive a 2017 CX-5 and Jerry greeted us immediately. He was very approachable and didn???t hav...


    Show Full Review

    Go See JERRY! We arrived late on a Saturday to test drive a 2017 CX-5 and Jerry greeted us immediately. He was very approachable and didn???t have any of the usual ???ick??? you get from traditional sales folks. We explained what we were looking for and before we knew it, we were on a relaxed low key test drive. He knew all the bells and whistles. As we continued on the test drive he also went over the remarkable safety features. This was our 3rd vehicle to drive that day and the sales associates from the other dealerships had no idea about all features but that was not the situation with Jerry. Hiley did not have the exact color and interior combo we were looking for so we asked them to give us a call when they found one. Jerry called me first thing Monday morning with the CX-5 that had all the features and colors I wanted. We stopped by after work and walked through the sales process. We felt like we received a fair price with low hassle. When I picked up the car Jerry helped me pair my phone, showed me each and every feature on the vehicle and even made my next oil change appointment for me! How awesome is that?! He was just as good after the sale as he was during the sale. Thanks Jerry!

    Does recommend this dealer

    Hide Full Review
  • vehicle for Munich daughter Katya
    October 11, 2017

    We had been looking for a replacement vehicle for my 17 year old Katya who will be going to college next year. We had tried a Chevy dealership an...


    Show Full Review

    We had been looking for a replacement vehicle for my 17 year old Katya who will be going to college next year. We had tried a Chevy dealership and were very disappointed in their finance mgrs attitude. I think it was important to have my daughter in throughout the process So she would have a leg up on the process in the future when buying a home or car. The difference was the online preapproval thru the internet sales mgr and later st the dealership the young salesman Justin Sample who made the whole experience fun, light and very enjoyable for my daughter. No one loves buying a car and feeing the pressures of Salesman focused on pricing,fees, and additional pkgs. at HILEY Mazda it was great the vehicle test drive was light and very humor filled for my daughters benefit and the direction knowledge and care of the dealer was very well received. We left with a Mazda 3 touring edition my daughter loved it and coming out of a cadillac to a Mazda that's a tall task. Highly recommend HILEY group! I don't have the name of the young man that helped prior to justin arriving on the scene but he too walked us around and explained the value in the different vehicle models. You can tell they love what they do and as a national sales mgr for Wurth USA , I'm all about service well done HILEY we will buy again because of this high level received justin please add a name of the young man that e terrain rd is prior as well and a straight shooter finance mgr as well all very easy to work with. Best regards, Glen Bulawka Coverage.

    Does recommend this dealer

    Hide Full Review
  • Great experience
    September 26, 2017

    Justin did a great job of making the buying experience great even though it was late into the evening. I never felt rushed. And was pleased with t...


    Show Full Review

    Justin did a great job of making the buying experience great even though it was late into the evening. I never felt rushed. And was pleased with the deal.

    Does recommend this dealer

    Hide Full Review
  • fantastic new car buying experience
    September 26, 2017

    We recently had the easiest car buying experience we have every had at this dealership - I will add another glowing review to the list of good one...


    Show Full Review

    We recently had the easiest car buying experience we have every had at this dealership - I will add another glowing review to the list of good ones already posted! Justin Sample made our recent purchase pleasant, efficient, and financially beneficial to all. I highly recommend this dealership to anyone shopping for a Mazda!

    Does recommend this dealer

    Hide Full Review
  • Absolutely one of the best experiences buying a car!
    September 20, 2017

    My husband and I were looking at potentially buying a used car for my commute into the office. After talking with Darren Mitchell in the used car...


    Show Full Review

    My husband and I were looking at potentially buying a used car for my commute into the office. After talking with Darren Mitchell in the used car department, we knew he was the individual we wanted to work with. Darren made the entire experience seamless and a blessing. Thank you Darren, you have a customer for life!

    Does recommend this dealer

    Hide Full Review
  • Car buying made fun

    From the moment Todd replied to my internet search request, Hiley Mazda was friendly, helpful and made the whole car buying process more fun and p...

    Dealer Response

    Thank you for the 5 star review Margaret, we appreciate your business! Great to hear that Todd, Morgan and our team provided such a positive car b...


    Show Full Review

    From the moment Todd replied to my internet search request, Hiley Mazda was friendly, helpful and made the whole car buying process more fun and painless than I had experienced before. When I arrived, all the staff were friendly and helpful. Morgan met me and immediately let me test drive the car I wanted without a huge sales pitch. Morgan has a wonderful personality; he is calm, friendly, and very knowledgeable about the car. Test drive was wonderful and when we came back, he was very transparent with all the pricing and it was a much easier process than other places I've been. Joe in Financing is equally wonderful, funny, personable, and made the money side of things transparent, understandable without heavy up-selling. It was also easy and painless. Morgan was wonderful at the end when I took possession of my new car -- going over the new technology in a patient, easy to understand, and calm manner. This is my first Mazda -- but won't be my last -- Hiley Mazda rocks!! Thanks everyone. Earlier in the day I had spent several hours at another dealer that was difficult, frustrating, and used

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star review Margaret, we appreciate your business! Great to hear that Todd, Morgan and our team provided such a positive car buying experience. We look forward to your future visits with us and glad to have you as part of the Hiley Mazda family now!


    Hide Full Review
  • Great costumer service
    August 27, 2017

    Robert Haydousnwas extremely helpful and went above and beyond to meet our needs. I have already recommended friends to seek his assistance in the...


    Show Full Review

    Robert Haydousnwas extremely helpful and went above and beyond to meet our needs. I have already recommended friends to seek his assistance in their search for a new car.

    Does recommend this dealer

    Hide Full Review
  • Best Customer Service

    Their entire staff was friendly, helpful, and built a non-pressured buying experience for our family. We worked with Robert who went above and bey...

    Dealer Response

    Thanks for the great review Bailey! We appreciate your business and glad to have you as part of the Hiley family.


    Show Full Review

    Their entire staff was friendly, helpful, and built a non-pressured buying experience for our family. We worked with Robert who went above and beyond to accommodate us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review Bailey! We appreciate your business and glad to have you as part of the Hiley family.


    Hide Full Review
  • Hiley Mazda- WINNER - Best Customer Service!
    August 2, 2017

    We had the best used car experience we have ever had at Hiley Mazda. Darren Mitchell in the used cars sales department is a great person, and a n ...


    Show Full Review

    We had the best used car experience we have ever had at Hiley Mazda. Darren Mitchell in the used cars sales department is a great person, and a n excellent salesman. No pressure and no attitude. He sold us a car without any haggling or annoying back and forth. Visit Hiley Mazda and ask for Darren Mitchell. You will not be disappointed.

    Does recommend this dealer

    Hide Full Review