Fitzgerald Toyota Nissan Chambersburg

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Reviews

Average Ratings

4.5
371 lifetime reviews. Includes reviews of Fitzgerald Toyota Nissan Chambersburg from DealerRater.com
  • Fitzgerald Toyota excellent people to deal with

    My wife and I recently purchased a new Highlander from the Chambersburg Dealership, We were pleasantly surprised by the very knowledgeable staff ,...

    Dealer Response

    William & Sue, Thank you both for your wonderful words about Terrek, Tim, the service department, and in general! We are proud to have a great t...


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    My wife and I recently purchased a new Highlander from the Chambersburg Dealership, We were pleasantly surprised by the very knowledgeable staff , Our salesman Terrek did an excellent job getting us a very good deal, going over the many great features of the Highlander and also followed up after the sale with a phone call and e- mail to see if we had any additional questions, The financial manager Tim was also outstanding, He answered our questions promptly, very knowledgeable person. We also own a Camry witch was not purchased from this dealership, we did however have this vehicle serviced here, we also give the service department a 5 star rating. This is an all around great dealership. Best Regards, William & Sue

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    William & Sue, Thank you both for your wonderful words about Terrek, Tim, the service department, and in general! We are proud to have a great team here, and we strive daily to make each buying experience fun for our customers! It's always good to hear that by doing this we have taken a usually stressful situation and turned it around! I'll pass along the kudos to everyone! Thank you again, enjoy that new ride, and let us know if we can be of any assistance!


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  • Incredible place and very helpful people!
    June 23, 2017

    The people here are incredible! I highly recommend Jeremy Brown as a Salesman! They tell you exactly what you want to hear, and they help out with...

    Fitzgerald Toyota Nissan

    We are thrilled you had such a nice experience with Jeremy and Fitzgerald Auto Mall! Please feel free to reach out to us if you have any questions...


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    The people here are incredible! I highly recommend Jeremy Brown as a Salesman! They tell you exactly what you want to hear, and they help out with new buyers!

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    We are thrilled you had such a nice experience with Jeremy and Fitzgerald Auto Mall! Please feel free to reach out to us if you have any questions at all. See you soon.


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  • First Time Purchase From Fitzgerald
    June 5, 2017

    On recommendation from a friend, I went to Fitzgerald (Chambersburg, PA) to search for a new vehicle. I was very impressed with the staff. They we...

    Fitzgerald Toyota Nissan

    Thank you for taking the time to provide us with this great review for Jason and Mike! We hope you are enjoying your new vehicle!


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    On recommendation from a friend, I went to Fitzgerald (Chambersburg, PA) to search for a new vehicle. I was very impressed with the staff. They were very professional, yet personable. My salesman was perfect, and I will call him again if / when I need another vehicle. Additionally I will recommend him to others The vehicle with the options that I wanted was not on their lot at the time, but they found it within 24 hours and I purchased it. It is my opinion that buying a car from Fitzgerald is only the beginning, it's the care for the vehicle following the sale that they will excel in providing. I highly recommend working with this dealership. AB

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Thank you for taking the time to provide us with this great review for Jason and Mike! We hope you are enjoying your new vehicle!


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  • Amazing professional guidance
    May 31, 2017

    Amazing professional guidance and the caring attitude of Reis at Fitz Mall in Chambersburg, PA. Reis is always willing to spend some time with me...

    Fitzgerald Toyota Nissan

    WOW, what a great, glowing review! We feel very humbled hearing this. We try every day to do our best, and it's always good to hear how it has m...


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    Amazing professional guidance and the caring attitude of Reis at Fitz Mall in Chambersburg, PA. Reis is always willing to spend some time with me to inform me about repairs my car needs. Last week he went into details, explain the complications beyond state inspection and helped me to schedule forthcoming work my car may need. It was quite an expensive set of repairs to fix a list of issues with a used car. Which is why having someone you can trust is crucial to make the best decisions when you have to prioritize your list of repairs. Reis has been always serious, caring, willing and kind to respond my questions and clarify my doubts about the work done on my car. He has done it every time I go to this place but this time he was exceptional and I feel compelled to recognize his work, his professionalism and kindness. He is probably the one and main reason I keep going back to Fitzmall in Chambersburg, PA.

    Does recommend this dealer
    Came in for service or repair
    Fitzgerald Toyota Nissan

    WOW, what a great, glowing review! We feel very humbled hearing this. We try every day to do our best, and it's always good to hear how it has made someone else have a better day! I'll pass along this info to Reis as your kind words are definitely being shared with our team! Thank you again and have a great day!!!


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  • Professional People Here
    May 14, 2017

    Terrek Teal is a very professional sales man at Fitzgeralds of Chambersburg. Very knowledgeable about the vehicles. Actually a fun experience to...

    Fitzgerald Toyota Nissan

    Toyotagirl, Thank you so very much! We're glad to hear you had a great experience with Terrek! We have a lot of pride in making each interactio...


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    Terrek Teal is a very professional sales man at Fitzgeralds of Chambersburg. Very knowledgeable about the vehicles. Actually a fun experience to purchase a new Toyota. Terrek went over and beyond what we expected when we started this process. Unlike years past at this dealership, the professionalism has improved dramatically and we would recommend them to anyone looking for a new Toyota, the best vehicles on the market.

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Toyotagirl, Thank you so very much! We're glad to hear you had a great experience with Terrek! We have a lot of pride in making each interaction an fun and pleasant one! I'll pass along the good work to him! Thank you again for taking time out of your day to write this, enjoy your new vehicle!!! We'll be here if you need us, never hesitate to stop by!


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  • Service provided for recall
    May 2, 2017

    I took my 4-Runner to Fitzgerald Toyota of Chambersburg after receiving a recall letter from Toyota. When I called to schedule the appointment, I ...

    Fitzgerald Toyota Nissan

    Tracy, Thank you SO much for taking some time to write an amazing review! We couldn't be happier that our service department made your experienc...


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    I took my 4-Runner to Fitzgerald Toyota of Chambersburg after receiving a recall letter from Toyota. When I called to schedule the appointment, I was told that there were actually 2 recalls ( I was only aware of one). I bought this Toyota privately and this was my first visit to Fitzgerald. Every contact I had with them, from the first phone call to pick-up after service, was very professional and helpful. When the advisor/mechanic had a question about an after-manufactured part, he promptly called me to ask a question before providing the service or making any changes. When I went to pick-up my vehicle (at very convenient hours), an employee held the door for me. The check-out line was busy, so an employee came up to ask me how he could help to make the process easier. Upon check-out, the cashier had me sign the receipt and my vehicle was promptly delivered to the front door. This type of fast, courteous and professional service is truly appreciated and will cause me to return to this dealership for service and when I'm considering purchasing another vehicle in the future.

    Does recommend this dealer
    Came in for service or repair
    Fitzgerald Toyota Nissan

    Tracy, Thank you SO much for taking some time to write an amazing review! We couldn't be happier that our service department made your experience a wonderful one! We really take pride in how we treat our customers before, during, and after our interactions, so it is always good to hear that it made a difference! Please let us know if we can be of any help in the future and enjoy trouble free driving in your Runner!


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  • fair service
    April 9, 2017

    I bought an awesome jeep from fitzgerald. It had a lot of extras on it. They got me in and out quickly. Thank you Fitzgerald.


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    I bought an awesome jeep from fitzgerald. It had a lot of extras on it. They got me in and out quickly. Thank you Fitzgerald.

    Does recommend this dealer

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  • Solid buying experinece
    April 4, 2017

    Was out looking at trucks yesterday and happened to stop by Fitzgerald Toyota/Nissan in Chambersburg. What struck me was that as I was getting out...

    Fitzgerald Toyota Nissan

    Thanks so much for your warm recommendation of the team here at Fitzgerald's! We are so happy to hear you've had a great experience with us. We ho...


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    Was out looking at trucks yesterday and happened to stop by Fitzgerald Toyota/Nissan in Chambersburg. What struck me was that as I was getting out of my own vehicle, Jeremy Brown approached us with a big smile on his face asking if he could help us. We're used to some of the high pressure sales pitches down around the DC area (having moved up to PA in January and it was a relief to be helped by someone who was pleasant and very helpful, no high pressure tactics. We actually found a Toyota truck with 4 cylinders and took it for a spin. We had told Jeremy we also wanted to look at the Nissan truck which he had ready for us as soon as we returned from the first test drive. We hadn't planned on buying a truck that day, but we were able to strike the right deal with Jeremy and his sales manager. Overall a very pleasant experience.

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Thanks so much for your warm recommendation of the team here at Fitzgerald's! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.


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  • THIS PLACE IS PHENOMENAL!
    April 2, 2017

    WANNA GIVE A HOLLA TO JAMES (AKA TIPPY) AND BECKY FROM THE 7-2-4 TO THE 7-1-7!!!!!!! Tippy being the awesome guy who sold us the vehicle, and Beck...

    Fitzgerald Toyota Nissan

    Thank you guys VERY much for allowing us to earn your business! I'm not even sure how to respond to all these wonderful things you said about us!...


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    WANNA GIVE A HOLLA TO JAMES (AKA TIPPY) AND BECKY FROM THE 7-2-4 TO THE 7-1-7!!!!!!! Tippy being the awesome guy who sold us the vehicle, and Becky being the awesome chicky who helped us finance it. These two peeps are phenomenal. I mean they do their job like a BOSS. I'm talking like this and being a little funny, because that's exactly how we were able to be with them during the whole process. It was so much fun dealing with them. We felt like we've known these two forever. They are really good people. They were very inviting and made us feel very welcomed and comfortable. They joked around and laughed with us, but were still very professional and serious when needed to be. That is huge and definitely helps when buying a vehicle. They were also extremely honest, informative and thorough with everything, and I mean EVERYTHING. I don't think they left out or missed anything. They were far from being pushy and didn't try to force us into anything. Same with Jenyl (SP?) who talked to us about accessories. She was also very nice, friendly and not pushy. It was a long day, because we live 2-1/2 hours away and didn't even get there till around 12ish-1. It was well worth the drive though and won't mind doing it again if we buy another vehicle there. I only say if, because I don't know if it'll be another Nissan, and it's not going to be a Toyota. That being said, if it is another Nissan, we will definitely buy it there and make that trip again without any second thoughts or hesitation. The only bad thing, which is actually more unfortunate than bad, is that we weren't able to take the car home that day. That was no fault of theirs, which is why I say more unfortunate than bad. It was actually the result of Tippy being so thorough and making sure everything was as it should be before taking it home. He came across 2 recalls that needed to be done for this car before taking it off the lot and couldn't be done that day. We're hoping Tippy can at least meet us halfway when the car is done, so we don't have to make that dreaded 2-1/2 hour trip again so soon. I don't have any doubts that he will since he is such a great guy. This was just a very pleasant vehicle buying experience, unlike others I have experienced or heard about and all the credit goes to Tippy and Becky for being so awesome. I just couldn't believe it. We left there so happy, extremely tired, but happy nonetheless. We were just so satisfied and felt really good about the purchase we just made there. Thanks again, Tippy and Becky! You made us very happy customers. We look forward to doing business with you again in the future. The bad reviews are WHACK! People be cuttin' up for real. Haha. (Side Note)......Just one more thing I would like to add. When we talked to Tippy in the morning to make sure that vehicle was still available, he said he would check and call us right back. He did just that and also promised to keep the keys so nobody else could sell the car. This was greatly appreciated, because we had a car promised to us before, only to have it sold from underneath us when we were on our way to take it for a test drive.

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Thank you guys VERY much for allowing us to earn your business! I'm not even sure how to respond to all these wonderful things you said about us! Thank you from the bottom of our hearts! It's always so amazing to hear how what we do here affects our customers experience. In the future we'll be happy to be here for any questions you have, even if you are considering other cars! Again, have a great time in your new car and thank you for your kind words, we can't truly express how that makes us feel!


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  • Loving my Nissan
    March 31, 2017

    Thank you Jeremy Brown for everything. I went in on a Friday and by Saturday I was driving a new Sentra. I don't have the best credit but Jeremy ...

    Fitzgerald Toyota Nissan

    Kip, Thank you VERY MUCH! WOW! I'll make sure Jeremy gets this info, because he's an integral and wonderful part of our sales team here! Greg,...


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    Thank you Jeremy Brown for everything. I went in on a Friday and by Saturday I was driving a new Sentra. I don't have the best credit but Jeremy went above and beyond to get me in a car. Very friendly and easy to talk to. He has called just to check on me a couple times since the sale. Greatly appreciated. Awesome salesman.

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Kip, Thank you VERY MUCH! WOW! I'll make sure Jeremy gets this info, because he's an integral and wonderful part of our sales team here! Greg, Eric, and Pete are ALL very customer focused individuals with our common goal in their mind every day! We hope you enjoy that Sentra and do feel free to stop or call any time if you have questions!


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