Fitzgerald Toyota Nissan Chambersburg

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Reviews

Average Ratings

4.5
348 lifetime reviews. Includes reviews of Fitzgerald Toyota Nissan Chambersburg from DealerRater.com
  • Was an awesome no hassle experience with great c/s
    December 5, 2016

    Never felt overwhelmed or pressured. Quality of service was incredible. Would highly recommend this dealership to anyone looking for the same expe...

    Fitzgerald Toyota Nissan

    Thank you for your kind words for Wendell. We hope you are enjoying your new vehicle. Happy motoring!


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    Never felt overwhelmed or pressured. Quality of service was incredible. Would highly recommend this dealership to anyone looking for the same experience. Very professional service

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Thank you for your kind words for Wendell. We hope you are enjoying your new vehicle. Happy motoring!


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  • Byron offered solid guidance
    December 4, 2016

    After 35 years of Honda ownership/driving, I made the switch to Toyota and Byron is a big part of why that happened. I travel for work, but, he w...

    Fitzgerald Toyota Nissan

    Glad to hear that Byron made your experience a great one! Please feel free to reach out to us if you have any further questions! Enjoy the new Rav4!


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    After 35 years of Honda ownership/driving, I made the switch to Toyota and Byron is a big part of why that happened. I travel for work, but, he worked with me by phone so that I clearly understood trade-in values and how that relates to Fitzgerald's pricing policy. Also, I came to clearer understanding of the residual value of my Rav 4 as I considered options. Thanks, Byron, for your helpful approach as my salesperson.

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Glad to hear that Byron made your experience a great one! Please feel free to reach out to us if you have any further questions! Enjoy the new Rav4!


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  • WORTH THE 2 HOUR DRIVE!!!
    November 19, 2016

    I found this amazing dealership after doing a web search last night for a Certified Toyota Venza. I found one at my local dealership, but the pri...

    Fitzgerald Toyota Nissan

    WOW, We are always happy to hear about a great experience, but this one was over the top! Thank you so much! We take great pride in our work, an...


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    I found this amazing dealership after doing a web search last night for a Certified Toyota Venza. I found one at my local dealership, but the price was a little too expensive. Fitzgerald Toyota was about $5,000 less for a similar Venza than my local Toyota dealership. I'm so excited about my new car! The service was excellent and the price was even better! Check them out before buying your next car! :)

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    WOW, We are always happy to hear about a great experience, but this one was over the top! Thank you so much! We take great pride in our work, and Nick, Becky, and Pete do a great job making our customers have the best time when buying their car! In the future, please don't hesitate to call with any concerns or questions! Thank you again, and enjoy your new to you ride!!!


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  • WORTH THE 2 HOUR DRIVE!!!

    Nick was awesome! He called me last night after I found my car on a web search. I looked at a similar Venza earlier this week that was Toyota Ce...

    Dealer Response

    ChrissyB, THANK YOU! This is also awesome to hear about your experience! We try hard every day to be the best at what we do and to provide a hi...


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    Nick was awesome! He called me last night after I found my car on a web search. I looked at a similar Venza earlier this week that was Toyota Certified. It was a year newer and had 5,000 less miles... But, it was also $5,000 more at a dealership near me. So, my Mom and I made the 2 hour drive out to Chambersburg, and I am now the proud owner of a new 2013 Venza! It was a great experience and I would recommend the dealership to anyone!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    ChrissyB, THANK YOU! This is also awesome to hear about your experience! We try hard every day to be the best at what we do and to provide a higher level of customer service! I'll forward this to Nick as well, I'm sure he'll be happy to know how happy you are with your overall experience! (and of course your car!) If you have any questions in the future just give us a call, 2 minutes or 2 hours away, we will be here!


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  • Paddy McConnell was AWESOME!!!

    Paddy made me feel like family as soon as I walked through the door! Very informational and friendly. He worked to get me the perfect car at the p...

    Dealer Response

    Thank you for your kind words! We appreciate your recommendations. Thanks for choosing the Fitzway!


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    Paddy made me feel like family as soon as I walked through the door! Very informational and friendly. He worked to get me the perfect car at the price point I wanted. Very happy with my vehicle. He even took time out of his schedule to follow up with me in person to make sure I was satisfied and answer any questions I had. I am currently reffering any and everyone I know to shop fitzway. Thanks Paddy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We appreciate your recommendations. Thanks for choosing the Fitzway!


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  • Very Unhappy Customer
    November 14, 2016

    I bought a car in April of 2014, and have had numerous problems that were a result of this dealership's shoddy workmanship. First of all, the car...

    Fitzgerald Toyota Nissan

    Thank you for taking the time to speak with me. I apologize for the negative experiences you have had here in the past. We have made several key ...


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    I bought a car in April of 2014, and have had numerous problems that were a result of this dealership's shoddy workmanship. First of all, the car wouldn't pass Maryland inspection because it needed a new steering rack put in -- Fitzgerald agreed to do this, with brand new Toyota parts and I was thrilled. I felt that was above and beyond and was pretty happy with my dealership relationship, up until I got the car back and the alignment was so far off I had to really struggle to keep it on the road. No call backs after I complained about this. THEN, when I went to have the brakes replaced a few months later, I discovered that I had no key to the wheel locks. The dealership maintained that there never was a key to the wheel locks (are you crazy???) and that -- here's the incredible part -- it was "my problem to figure out" when I asked what I would have done if I'd gotten a flat on the highway and needed to change a tire asap. I was SHOCKED. A year after, I discovered that someone put power steering fluid in the power steering reserve, which doesn't sound bad at all until you read the manual and understand that Toyotas from a certain time period took TRANSMISSION FLUID, NOT POWER STEERING FLUID. And the power steering fluid pump burned up. The dealership maintained that I had done this. After a nasty back-and-forth, they asserted that that "wouldn't really cause a problem anyway." Again -- are you crazy??? ALSO, they put the wrong transmission fluid in the car as well -- I had to drain and refill it several time. I LOVE the car that I drive, but I HATE this dealership for what they've done, then how they've treated me. My father and brother own a local shop, and we have repeatedly steered people away from Fitzgerald.

    Does not recommend this dealer
    Fitzgerald Toyota Nissan

    Thank you for taking the time to speak with me. I apologize for the negative experiences you have had here in the past. We have made several key management changes since then and will continue to strive to provide excellent care and service. I hope that you will give us the opportunity to reverse your opinion of us the in the (near) future. We look forward to working with you. Respectfully, Emily Moore Operations Mgr.


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  • Good Job
    October 20, 2016

    After a bad experience at another dealership we came to Fitzgerald. We made contact with Andrew. He bent over backwards even though he knew that i...

    Fitzgerald Toyota Nissan

    Michael, Thank you so much!!! It's always refreshing to hear how our salespeople have made a true difference in the kind of experience you have w...


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    After a bad experience at another dealership we came to Fitzgerald. We made contact with Andrew. He bent over backwards even though he knew that it would take us a while to decide what we wanted. After four test drives in one night and watching Andrew having to run across Route 30 to get one vehicle, I knew we would buy here. We decided on a 2013 Nissan Murano. Andrew followed up regularly and was patient with the fact our schedules would delay things. Jonathan from finance helped a lot when I was having issues obtaining documents for the bank and then the final signing Becky made the closing a good and not nerve racking experience. Thank you all very much

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Michael, Thank you so much!!! It's always refreshing to hear how our salespeople have made a true difference in the kind of experience you have when purchasing a vehicle! We know it can be tough and sometimes stressful, so we try our best to do more and do it better so you won't have to worry! I'll make sure Andrew is aware of the great job he did, along with Becky & Jonathan! Please don't hesitate to get in touch if there are any questions you have, now or in the future! Enjoy that new to you ride!


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  • My experience at Fitz Way
    October 5, 2016

    The day I decided to go look around at this dealership it was raining on and off so my goal was to avoid any sales consultant. I like to avoid mos...

    Fitzgerald Toyota Nissan

    Rod, Thank you VERY much for your kind words about the folks you dealt with! This is what we strive for every day! We are open and honest, and w...


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    The day I decided to go look around at this dealership it was raining on and off so my goal was to avoid any sales consultant. I like to avoid most sales persons if I can. Well, as I was looking at the new Sentras a sales consultant was making his way toward me, it was Eric. I thought, here we go, but after meeting him, his calm demeanor helped me feel comfortable to discuss what I was looking for. After spending time with Eric looking around and test driving a Sentra, he suggested that I take the car home and show the wife. Wife and I drove the car and looked it over and decided that we would be interested in buying one. The model we drove was a Sentra SV but wanted to look at the Sentra SRs since much sportier looking but cost more. We met with Eric and went over the financials and was able to purchase a new 2016 Sentra SR. The finance manager Pete Morgan met with us and discussed our trade in value and the cost to afford this Sentra we were interested in. We felt that Eric and he did all what they could do to help us have the ability to purchase the car we wanted. We liked working with Eric and Pete. Most of my time was spent with Eric who listened to our concerns and inquiries we had, and was always able to answer or find an answer for us. We appreciated him very much and would recommend anyone to seek him out when shopping at Fitz Way.

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Rod, Thank you VERY much for your kind words about the folks you dealt with! This is what we strive for every day! We are open and honest, and when you do business like that, you always end up with a smile! We sincerely hope you enjoy your new car and we are glad you picked us! If there's anything else we can do, please don't hesitate to call or stop by!


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  • Excellent Service

    I recently bought a car and was very pleased with the Excellent service that I received from Ryan Statum, the sales person at Fitzgerald -Chambers...

    Dealer Response

    Patty, THANK YOU! You have no idea how much your words mean to us! Doing this every day, we aim to have each customer feel the same way you do! ...


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    I recently bought a car and was very pleased with the Excellent service that I received from Ryan Statum, the sales person at Fitzgerald -Chambersburg , He showed me many used cars ,as I was on a budget as to how much I wanted to spend on a car payment. I had bought my last car at here new in 2003 and was reluctant to have a car payment again . He showed me several cars that were in my price range and explained all the options to me . He found me a beautiful car that was in excellent condition . I was very happy with the whole team thru this buying process. Jonathan ,the sales manager who was also very friendly and helpful in getting me the lowest financing on my car and payments . I also was very happy with Becky, the finance agent who went over the closing and also gave me options that I could add to my loan. I would recommend Chambersburg Fitzgerald to anyone for a great Buying experience and working with Ryan. Thank you Ryan for making this buying experience a great one and finding me a great car. I love my Nissan Maxima, it is a great find

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Patty, THANK YOU! You have no idea how much your words mean to us! Doing this every day, we aim to have each customer feel the same way you do! In the end, that is truly what matters! I'll pass the kudos down to Ryan, Jonathan, and Becky so they are aware of your appreciation as well! Thank you again, enjoy the new to you Maxima, and stop by or call if you ever need anything else!


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  • Great Car shopping experience!
    September 25, 2016

    I had heard some good things about Fitzgerald Auto sales and since I was looking for a Nissan I decided to stop in. I found very friendly people ...

    Fitzgerald Toyota Nissan

    Glad to hear you had such a nice purchasing experience with Eric and our team at Fitzgerald Nissan. We hope you are fully enjoying your new Nissa...


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    I had heard some good things about Fitzgerald Auto sales and since I was looking for a Nissan I decided to stop in. I found very friendly people and willing to help me find what I needed without being pushy or intimidating. The salesman and manager went out of their way to get things settled and me into my car as soon as they could. If you stop by ask for Eric Anderson, awesome person and great salesman! All around great experience!

    Does recommend this dealer
    Fitzgerald Toyota Nissan

    Glad to hear you had such a nice purchasing experience with Eric and our team at Fitzgerald Nissan. We hope you are fully enjoying your new Nissan! See you on the road!


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