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Outstanding Customer Service and Support
On Friday November 19th I noticed that the EPC maintenance light appeared on the dashboard of my 18 VW Tiquan. Which prompted me to immediately contact other Volkswagen dealerships with the Western Massachusetts area. After, speaking with several different dealerships who had no available appointments for service. I didn’t give up on my search I began searching in Connecticut. I stumbled upon LIA Volkswagen of Enfield, CT. I spoke with a very patient and polite gentleman by the name of Jason, Who actually took the time to explain to me what the EPC light means and what type of diagnosis would need to perform on the vehicle. The next day I had to drive from New Jersey to Massachusetts to have the vehicle towed to the dealership. On Tuesday I received a phone call from Nickola, Requesting additional information from regards the vehicle. She assured me that I will be inform about the status of the vehicle as soon as it becomes available. I received a text message from Jason informing me that the vehicle would need to sleep at the dealership for a few day due to the part that was needed was not in stock. Jason even went as far as to offer me a loaner w/o my request. However, He did inform me they have none available. and he didn’t want to leave me stranded w/o a vehicle. I was able to secure a rental car for the time being, My main concern was having the issue resolved with the vehicle. After, picking up the vehicle on Wednesday, Dec 1st it was running great! I just would like to say Thank You to Jason, Nickola, and the Technician who worked one the vehicle for hours on in!! You guys definitely exceeded my expectations! I want you to know: You have earned a new customer for service. In closing upon contacting the service department on Tuesday evening, I learned from the answering service representatives that the founder MR. Lia had passed away, I was even saddened by that news. You all have my deepest sympathy and prayers!! Please continue to keep Mr. LIA legacy alive by doing what’s right!!
David, We greatly appreciate you taking the time to leave us this amazing review! We are so glad that Jason, Nikola, and the team provided you with great care and got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns! On behalf of the entire team- we wish you the safest of travels until we meet again!
Leak and recall
Just want thank Jason Farwell for taking care of my VW sports wagon. He was very helpful and knowledgeable and did a good job . Thanks again Jason Carol
Carol, Thank you for taking the time to leave Jason this 5-star review! We are so glad that he provided you and your vehicle with great care throughout your visit. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Lia Volkswagon will take care of you!
I purchased my Golf 2 years ago at Lia Volkswagon and continue to visit them for all service even though it is an hour away from my home. This is a testment to their continued amazing customer service!
Teresa, thank you for your continued loyalty. We are so pleased to hear that our exceptional service keeps you coming back year after year! We look forward to seeing you again when your Golf is ready for its next service!
Great service visit
Great service visit at Lia VW of Enfield. Jason was a pleasure to deal with and made sure that my car received the service it required. Thanks
Louis, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.
Jason farewell was in service the day I came in. He was excellent. My first time getting an oil change there and he made it so accommodating. It was a pleasure. It was fast too . I’d definitely go there for courteous, reliable service.
Joanna, Thank you for taking the time to share this positive feedback! We are so pleased that Jason could get you and your automotive needs taken care of efficiently! He will be proud to have earned your 5-star review. Please let us know how he and the team may be of further assistance to you in the future!
Keri Kazalas is the consummate professional.
Ms. Kazalas, Keri, takes the time to know and understand her customer. She has a natural insight into what her client needs and wants . I have purchased three vehicles from Keri, and there will, no doubt, be more. I have never met a better sales person. I have purchased several. Mercedes , a Bentley and other marques in the past and those buying experiences could not begin to compare to that which Keri provides. Any dealer would be fortunate to have her to represent them.
Paul, Your satisfaction is our utmost priority, and we are delighted to know that Keri was so helpful and accommodating throughout the entirety of your visit. She will be so honored by your very kind words, and we congratulate you on your new vehicle- on behalf of her and the entire team. We wish you safe travels and hope to hear from you again when the time comes for your first service.
I have been with Lia vw for 4 years, service is always great and attentive salesmen. Kyriaki Kazalis and Jason Farwell always make my visits wether to look at new cars or fix my current ones a very pleasant visit!
Aaron, We are so appreciative of your 4 years of loyalty, and we are delighted to know that Keri and Jason consistently provide you with the quality service that you so much deserve. We wish you safe travels and look forward to continuing to serve you and your automotive needs in the future.
Great experience at LIA VW
Tony Reynolds was a true professional! Leased a new car with no hassle, quick service and a smile! Can't beat that! Will make sure I always go back for service and a new car in the future.
Elizabeth, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Tony could provide you with a smooth and enjoyable overall experience! We hope you enjoy your new vehicle, and we can't wait to work with you again when the time comes for your first service.
Always available when needed!
Matthew McBride if the Enfield, CT location was so helpful when my car recently needed a new battery. We had been out shopping for appliances and spent quite a bit of money and after leaving the store, my car wouldn’t start. Of course, panic set in because that meant that I was going to have to spend even more money to get a new battery for my car after purchasing new appliances for my home. I called Matthew and not only did he get me in right away but he kept me within a dollar amount that was reasonable and easier to digest than the contract to have my kitchen renovated. Lol! Thank you, Matthew, for always providing service with a smile!
Dayna, thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
Nikole Goodman at lia Volkswagen schedule are Jetta for 50,000 miles check up she care about are time and very courteous, prompt, and very helpful. Also explain what they did.
Karen, thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.