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See Chris Proctor, Matt Doyle, William Aitchison
I love the service at Lia Volkswagen of Enfield, CT! Not only is it a clean and professional/welcoming environment but the staff is top notch and very knowledgeable in what they do. I have been especially impressed with the care and courtesy of Chris Proctor, Matthew Doyle and William Atchison. As a returning customer, I can claim multiple testimonies of their hard work, consideration and effort in finding me the best deals they could that matched both my budget and my every day needs in a vehicle. They even found me the perfect vehicle during the pandemic and at a time when finding new and used cars on any car lot was almost impossible. I have and will continue to refer this place to any and everyone I know, friends and family alike. You're in good hands with this place and these gentlemen!
Frances, thank you for your kind sentiments. It is an honor to know you appreciate and trust our sales team. Nothing means more to us than your complete satisfaction with our efforts to provide a seamless buying experience. Chris, Matthew, and William will certainly be humbled by the recognition you have provided here and we look forward to emulating these positive experiences each time our paths cross again. Thank you for your loyalty to Lia VW!
Poor service buying a car at Lia Volkswagen
I bought a car from Lia Volkswagen on Thurs night after driving 2 miles the SOS light came on the dealership had just closed. I called the sales man and told him how upset I was buying new and already having an issue, I wanted a different car. I pd alot to have no issues. Bill Aitchison told me he would make this deal right and get me a new car. I took the car right back and parked it for the night. We talked t 7am I STRESSED again how unhappy I was and a new car or my $ back is what I wanted. He was working on that, we talked a few more times when I showed up there a few hrs later they processed the paperwork and said the cars take it. I was not happy and it's still having issues. I'm still fighting with them due to time frame!
very positive car buying experience
This was the best car buying experience I've had. It was low stress and the transaction went smoothly. Anthony was really easy to work with and very reasonable.
Jenn, Thanks so much for writing this stellar review of Anthony and congratulations on the new ride! We are so delighted Anthony provided you with the expertise and accommodations to make this such a successful experience for you. On behalf of the entire team, we wish you many safe and happy adventures in the coming years. Please let us know if ever we may be of assistance to you and your vehicles again. It would be our pleasure. Until we meet again, drive safe and have fun!
I recommend Lia Volkswagen of Enfield!
I had a great experience with Lia Volkswagen of Enfield! Thank you to William Aitchison for helping me with the purchase of my new vehicle! He made the process stress free. Great communication and very knowledgeable, all of my questions were answered. He took into consideration any concerns I had. Thank you again to Bill!
Lauren, Thank you so much for your wonderful review! We are honored to have had the opportunity to work with you, and we are so glad that William could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Take care!
Easy peasy long distance purchase.
Just wanted to thank Kyriaki Kazalis and the rest of the Lia VW team for making my new car purchase a breeze. My wife and I were looking for a very specific VW Atlas and Lia VW had what we wanted in stock. We are close to 600 miles away from the dealership but they made everything painless. No high pressure sales tactics, no forced add ons from financing, just an overall pleasant experience. Thank you!
Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that our team could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We wish you and your wife the warmest congratulations on your new vehicle- on behalf of the entire team!
Outstanding Customer Service and Support
On Friday November 19th I noticed that the EPC maintenance light appeared on the dashboard of my 18 VW Tiquan. Which prompted me to immediately contact other Volkswagen dealerships with the Western Massachusetts area. After, speaking with several different dealerships who had no available appointments for service. I didn’t give up on my search I began searching in Connecticut. I stumbled upon LIA Volkswagen of Enfield, CT. I spoke with a very patient and polite gentleman by the name of Jason, Who actually took the time to explain to me what the EPC light means and what type of diagnosis would need to perform on the vehicle. The next day I had to drive from New Jersey to Massachusetts to have the vehicle towed to the dealership. On Tuesday I received a phone call from Nickola, Requesting additional information from regards the vehicle. She assured me that I will be inform about the status of the vehicle as soon as it becomes available. I received a text message from Jason informing me that the vehicle would need to sleep at the dealership for a few day due to the part that was needed was not in stock. Jason even went as far as to offer me a loaner w/o my request. However, He did inform me they have none available. and he didn’t want to leave me stranded w/o a vehicle. I was able to secure a rental car for the time being, My main concern was having the issue resolved with the vehicle. After, picking up the vehicle on Wednesday, Dec 1st it was running great! I just would like to say Thank You to Jason, Nickola, and the Technician who worked one the vehicle for hours on in!! You guys definitely exceeded my expectations! I want you to know: You have earned a new customer for service. In closing upon contacting the service department on Tuesday evening, I learned from the answering service representatives that the founder MR. Lia had passed away, I was even saddened by that news. You all have my deepest sympathy and prayers!! Please continue to keep Mr. LIA legacy alive by doing what’s right!!
David, We greatly appreciate you taking the time to leave us this amazing review! We are so glad that Jason, Nikola, and the team provided you with great care and got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns! On behalf of the entire team- we wish you the safest of travels until we meet again!
Leak and recall
Just want thank Jason Farwell for taking care of my VW sports wagon. He was very helpful and knowledgeable and did a good job . Thanks again Jason Carol
Carol, Thank you for taking the time to leave Jason this 5-star review! We are so glad that he provided you and your vehicle with great care throughout your visit. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Lia Volkswagon will take care of you!
I purchased my Golf 2 years ago at Lia Volkswagon and continue to visit them for all service even though it is an hour away from my home. This is a testment to their continued amazing customer service!
Teresa, thank you for your continued loyalty. We are so pleased to hear that our exceptional service keeps you coming back year after year! We look forward to seeing you again when your Golf is ready for its next service!
Great service visit
Great service visit at Lia VW of Enfield. Jason was a pleasure to deal with and made sure that my car received the service it required. Thanks
Louis, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.
Jason farewell was in service the day I came in. He was excellent. My first time getting an oil change there and he made it so accommodating. It was a pleasure. It was fast too . I’d definitely go there for courteous, reliable service.
Joanna, Thank you for taking the time to share this positive feedback! We are so pleased that Jason could get you and your automotive needs taken care of efficiently! He will be proud to have earned your 5-star review. Please let us know how he and the team may be of further assistance to you in the future!