Lia Volkswagen of Enfield

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Reviews

Average Ratings

3.0
24 lifetime reviews.
  • Smooth Transaction

    I found this car on cars.com. It's in different state from where I live. I thought I had to go to DMV myself afterward. Turn out they did everythi...


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    I found this car on cars.com. It's in different state from where I live. I thought I had to go to DMV myself afterward. Turn out they did everything for me. I will just have to wait for the plates in the mail. I bought a car from an individual before. I find that it's much easier buying from a dealership. To me I think the dealership has to keep their reputation, so they at least have to make sure the car is ok. The car I bought all the warranty has expired, but Lia will guarantee for 60 days which I don't think I get that buying from individuals. Kyriaki Kazalis was my salesperson. We went for a test drive. Then she explained about the service that was done on the car. Also showed me the carfax. She was very nice and not pushing at all. Just let me decide.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service Department Lousy

    Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through tr...


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    Service Dept is Lousy scheduled an appt on a Saturday and I was told this twice only come back on a weekday. I drove 40 minutes and through traffic only to be turned away. Then they said I have to drop of the car on a weekday and not to wait there was not any promise they could have it done in a day now were talking about a rattle. On top of all this the car is covered under warranty and they want me to pay a 150 diagnostic fee and then they will determine if the warranty will cover the service. Why even get the warranty when they can decide if it was a covered service I am still paying payments on this vehicle. Buyer Beware

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible

    I'd rather walk than have to buy a car from them. I was shopping for a new car and I went to Lia to look at a cat that was advertised. The car was...


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    I'd rather walk than have to buy a car from them. I was shopping for a new car and I went to Lia to look at a cat that was advertised. The car was very dirty, the headliner was full of greasy finger prints. The carpet was muddy. The seats were stained. I went to another dealer VW to purchase a car and ended up with the same car I saw at Lia. The other dealer did not even clean all the mess. Terrible experience from VW. Never again.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Factory Warranty Service

    Nikole Goodman was my service tech. My car was there for 3 year warranty service. The appointment was on time and they even completed a Manufactur...


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    Nikole Goodman was my service tech. My car was there for 3 year warranty service. The appointment was on time and they even completed a Manufacturer Recall which I did not think they would have time to do. I made my appointment on-line, chose the waiting for option and am truly satisfied with their service. This is my third Warranty covered service visit to Lia. My original purchase was at Lia VW in Enfield and after researching cars on line and emailing with the sales staff I was extremely pleased with my interaction with them in person. Gave me a good deal, good trade in value for my previous VW Jetta. I would certainly consider another purchase from them in the future.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Nikole Goodman, Service Rep and Tom Holigan, Mgr

    The service staff is superb. Nikole Goodman, Service Representative was marvelous in knowing such critical items as who I was, what work I expecte...


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    The service staff is superb. Nikole Goodman, Service Representative was marvelous in knowing such critical items as who I was, what work I expected to have done and my personal idiocyncracies such as tire pressures, not overfilling the oil, and whether I would need transportation or be waiting, etc. She had all the paperwork ready as soon as I entered, knew who I was, why I was there, graciously directed me to the lounge and indicated where the coffee and refreshments were. In addition she made sure the Service Manager Tom Holigan had a chance to chat with me in his busy schedule. Later when the service was complete she cordially assisted me. One cannot reasonably ask for better service. All work done correctly the first time, every time I visit. A friendly, courteous and extremely competent Service Group from Service Representative to Service Mgr to all the Service and Parts personnel. Top notch! And better than the old Mercedes-Benz dealership I used to visit back in the 1960's. If your VW needs service, go to LIA VW in Enfield, CT!!! 5 Stars!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Need your VW serviced? This is the place

    NIkole Goodman is one of the most valuable assets to this company. Attention to detail, extreme patience and listening skills, and much more alway...


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    NIkole Goodman is one of the most valuable assets to this company. Attention to detail, extreme patience and listening skills, and much more always make my overall experience a positive one. Nikole is very thorough and appears to work on the customers behalf more than any other dealership I have used before. Highly recommend!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Experience working with Ryan

    We just bought a 2012 Tiguan from Lia VW in Enfield. Our salesperson Ryan Peterson was a pleasure to work with. He was very knowledgeable, helpful...


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    We just bought a 2012 Tiguan from Lia VW in Enfield. Our salesperson Ryan Peterson was a pleasure to work with. He was very knowledgeable, helpful and pleasant. When we took our test drive he was clear on the information he provided and answered all our questions. He was always professional and continues to be available to answer questions we have about our new vehicle. The overall experience at this dealership was a positive one. All of the staff were friendly and will be back there again when it is time for us to purchase another vehicle.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Ryan was outstanding

    Went to the dealer to look at a specific vehicle, the vehicle was on hand and exactly as advertised. Working with Ryan, and eventually Chad the Ge...


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    Went to the dealer to look at a specific vehicle, the vehicle was on hand and exactly as advertised. Working with Ryan, and eventually Chad the General Manager, was extremely easy and efficient. They were flexible with our trade and the purchase price of the car was very fair. Easy deal and best of all my wife loves her new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I don't feel I can trust the repair shop.

    I started to take my Beetle to Lia for service in the hopes of building a good relationship, since I love VW's. While I cannot say the work they h...


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    I started to take my Beetle to Lia for service in the hopes of building a good relationship, since I love VW's. While I cannot say the work they have done is bad, or the service, I was unnerved because I had taken the car in for something and was called later in the day to let me know all was set, but that they had done a check and they recommended I get new windshield wipers - fair enough, I hadn't replaced in a while, so I said go ahead. All was well until I had to take my car in again not too long after, for a different issue and again, I get the telephone call suggesting that I need new windshield wipers! Didn't they realize they just sold me some?? It makes it very clear that windshield wipers are an upsell, and Lia was not actually looking out for my wellbeing when they suggested I needed them, nor did they even take the time to review my history. I realize that wipers are not the biggest purchase, but I am on a tight budget and this small incident does not allow me to trust they will be honest when I really need them to be. This 'small' incident has already cost Lia a lot of my business (my car is at that age) and I would look elsewhere when I look to trade in.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent service!

    Excellent service! Kerri did a awesome job showing me all the details to my new car !

    Dealer Response

    Thank You for your business Mike. It was great working with you. Look forward to seeing you on the first oil change.


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    Excellent service! Kerri did a awesome job showing me all the details to my new car !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You for your business Mike. It was great working with you. Look forward to seeing you on the first oil change.


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