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Vandergriff Toyota

(1,767 reviews)
Visit Vandergriff Toyota
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (817) 717-6411 (817) 717-6411
Used (817) 717-6765 (817) 717-6765
Service (817) 768-2062 (817) 768-2062

Reviews

(1,767 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vandergriff Toyota from DealerRater.

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Great Experience and Service!

Great service from John Gollie! Got the vehicle I wanted with no problems. Gentleman in financing was also great to work with and very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello DZ, Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Enjoy your new vehicle! Sincerely, David Strawn - General Sales Manager (877) 880-5657.

walked out with 2 new 2015 corollas

John was very knowledgeable and would recommend him and greg will be a great teammate for vandergiff toyota when its time to up grade my wife and i will look for these two employees for all future vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Corolla Family, Thank you for your very kind review. We are delighted to hear that your experience with us, from start to finish, was so positive! We look forward to seeing you when your wife is ready to upgrade! Sincerely, David Strawn - General Sales Manager (877) 880-5657.

great service

This was my first visit to Vandergriff Toyota; I had used another (closer) service center for years, but became disenchanted with the changes I saw there. I was looking for honesty and professionalism, and I believe I have found these qualities. RaDonna Gritten provided smiles and splendid service. I am well pleased and will be back again. Thanks for caring for my Prius and sending it home clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello DL, we are so pleased to hear that Radonna was able to win you over as a customer. We look forward to seeing you when your vehicle is ready for its next service. Sincerely, James Higdon - Service Manager (877) 841-3693.

Treat You Like Family

Just knowing Nancy Goodwin is employed with your organization comforts me. My family enjoys the relationship we have established with Nancy. I am glad I can count on Nancy Goodwin to be fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Pansy, We are glad to hear that Nancy provided you with great service. We think that she is really great as well! James Higdon - Service Manager (877) 841-3693

Not quite satisfactory

I recently purchased a used vehicle from Vandergriff toyota in arlington tx and was very pleased with their staff and professionalism. However the vehicle they sold me the detailing job was horrific and the car was still dirty. Also this is the first car i have ever purchased where the dealership sold the car to me and only gave me 1/4 of a tank of gas when i left with the car. The staff is extremely nice but i was seriously upset with the purchase. I will never buy from them again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Carbuyer, I am sorry to hear that your buying experience ended so poorly. At Vandergriff Toyota, We always go out of our way to make sure every customer has the best experience possible, and I am sorry to hear we did not succeed in this case. If you have any questions, or further comments, please feel free to contact me. Thank you, David Strawn - General Sales Manager (877) 880-5657.

Not quite satisfactory

I recently purchased a used vehicle from Vandergriff toyota in arlington tx and was pleased with their staff and professionalism. However the vehicle they sold me the detailing job was horrific and the car was still dirty. Also this is the first car i have ever purchased where the dealership sold the car to me and only gave me 1/4 of a tank of gas when i left with the car. The staff is extremely nice but i was seriously upset with the purchase. They were not even able to tell me how much warranty I had left on my car when I purchased it. Not knowledgable and poor quality of customer service. I love the vehicle that I bought, I just wish I would have bought from a different dealership. I will never buy from them again.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Carbuyer, I am sorry to hear that your buying experience ended so poorly. At Vandergriff Toyota, We always go out of our way to make sure every customer has the best experience possible, and I am sorry to hear we did not succeed in this case. If you have any questions, or further comments, please feel free to contact me. Thank you, David Strawn - General Sales Manager (877) 880-5657.

Awesome customer service

We had the best customer service. John was patient and very informative. I would defiantly go back and buy my next car from him. This was our 4th car we bought here. But our first brand new car. And the experience was a very pleasant and memorable one. We also want to say a thanks to Greg Garrido pwho was helping he is also awesome. And the financial person Willie Stephens was awesome. Thank you all so much you made our purchases fantastic and not as stesfull. Best staff we had there yet. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello Josette, Thank you for taking time out of your day to write a review about our dealership. We are delighted to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well! Please let us know when your new car is ready for its first service. You will not be disappointed! David Strawn - General Sales Manager (877) 880-5657.

People you can trust

Raddona is the customer service that Takeshi care of us. She is awesome! Always with a smile, professionalism and honesty when we need to repare our Toyota cars. For the last for years she has take care of us and we recomendamos her to family and friends.Thank you Raddona !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Anabel & Pedro, Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Raddona. We look forward to seeing you again when your vehicle is ready for its next service. Sincerely, James Higdon - Service Manager (877) 841-3693.

quick service and very professional

Brought my mother's Toyota for a quick oil/filter change and found it to be very easy to drive up, dropped the car and waited less than 30 min. Everything went well and would definitely would have her return. The price for the Synthetic oil change was $19 less than Jiffy Lube (after the $10 online coupon).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Toto, We appreciate you taking the time to leave us this feedback. Our goal is always to provide friendly, fast, and knowledgeable service at competitive prices! We look forward to seeing you when your mother's vehicle is ready for its next service. James Higdon - Service Manager (877) 841-3693

Great Service with a Smile

Nancy Goodwin is the BEST !!!! Nancy excels at customer service. The outside latch that opens the tailgate of my Sequoia had broken. I had an emergency which required the vehicle. Nancy got the shop to repair the same day. She knows how to execute when things need to get done. Thank You Nancy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Walter, Thank you for your time and feedback. We are pleased to hear that Nancy was able to resolve the issues you were having, quickly and conveniently. Please contact us again should you have any further issues. Sincerely, James Higdon - Service Manager (877) 841-3693