New 877-264-0768 Dealer Website
Used 888-496-1261 Email Dealer
Service 866-420-0665

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Reviews

Average Ratings

4.3
Average based on 24 reviews
  • There is no better place.Highly recomend!!

    I bought 2006 Mercedes E350 4 matic.Car was super clean inside and out.I was so surprized and drove back to Michigan.HoweverI found out seats were...


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    I bought 2006 Mercedes E350 4 matic.Car was super clean inside and out.I was so surprized and drove back to Michigan.HoweverI found out seats were MB tex instead of leather.They offered buy back but I didn't want to drive back because the car is in great shape.I took to local MB dealer and in their computer,found service is up to date.Michlin tire had less than 3000 miles.They gave me wood steering wheel I wanted for mistake of their discription. This Car with over 100K miles does not have a single oil leak and look better than one month old Hertz rent a car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Actually pleasant and uncomplicated

    I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me fr...

    Dealer Response

    Thanks so much for your continued support of our dealership! We appreciate your business and are happy to hear about the great customer service th...


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    I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me from Start to finish. Nice, courteous, professional and went above and beyond to make buying a car easy and uncomplicated. I live two hours away and was so disappointed in the service where I lived that I decided to try them instead. I was so satisfied I went there again about six months later and bought another vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your continued support of our dealership! We appreciate your business and are happy to hear about the great customer service that you received. We hope you are enjoying your new vehicle and look forward to working with you again in the future!


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  • Excellent Service

    This organization re presents it's brand in a fashion that the leaders should be proud of.b

    Dealer Response

    Thank you for taking the time to leave your feedback regarding your recent visit to our dealership! We appreciate your comments and value your opi...


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    This organization re presents it's brand in a fashion that the leaders should be proud of.b

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave your feedback regarding your recent visit to our dealership! We appreciate your comments and value your opinion. Let us know if there is anything else we can be of assistance with in the meantime!


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  • Be very careful here

    My wife just moved to Columbia after driving cross country and went to Dick Dyer MB for just an oil change. They charged her $181. I called twice ...

    Dealer Response

    Randy, we are sorry to hear that you left our dealership unsatisfied. We appreciate your feedback and would like to get in touch with you to addre...


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    My wife just moved to Columbia after driving cross country and went to Dick Dyer MB for just an oil change. They charged her $181. I called twice to try to resolve what I thought was a mistake. The service manager wasn't available and after six hours didn't return my call.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Randy, we are sorry to hear that you left our dealership unsatisfied. We appreciate your feedback and would like to get in touch with you to address this concern. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way that we can. Please call Hunt Dyer at (803) 786-8888 so we can speak with you further about your experience.


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  • Horrible Service

    I generally brag about the service technicians and management at this location. Although my family and I have relocated twice in the past six year...

    Dealer Response

    Thank you for taking the time to share your comments. We appreciate your feedback and would like hear from you again to make sure all of your con...


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    I generally brag about the service technicians and management at this location. Although my family and I have relocated twice in the past six years, while on duty in the area or summer vacation in SC, I would still get my car serviced here. I guess the organization has experienced some turnover within the last year because I've noticed some new faces, but that definitely should be the reason for poor customer service. This is the first time ever that I'm unsatisfied with the service. My car has been sitting on site since it was towed in Friday evening, and no one has even attempted to look at my vehicle to provide me with any resolution. I've had to contact the service department three times to inquire about my vehicle, and each time I was told the same information (no one knew why my car was towed in, and the technicians were waiting on me to inform them of the issues, although I explained what was wrong with the car in my previous calls). One day has gone by since speaking with the service manager, and I still haven't received a status update concerning my car. My patience is being tested, so tomorrow I'll be speaking with the owner. Please if your in Columbia, SC and need to get your Mercedes or Volvo serviced, do yourself a favor and steer away from this place.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your comments. We appreciate your feedback and would like hear from you again to make sure all of your concerns have been taken care of. We take customer feedback very seriously to help us provide the best service to our customers. Our number one goal is customer satisfaction and we hope to have an opportunity to show you our appreciation and assist you any way that we can. Please give us a call at (803) 786-8888 at your earliest convenience.


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  • GREAT EXPERIENCE WITH OUR RECENT VOLVO PURCHASE!

    We just purchased a new Volvo from Dick Dyer & Associates. I can't say enough about our salesperson Gerry Schein and everyone else we encountered ...

    Dealer Response

    Thank you, Kim, for taking the time to share your excellent feedback with us! We greatly appreciate your business and kind comments on Gerry. Plea...


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    We just purchased a new Volvo from Dick Dyer & Associates. I can't say enough about our salesperson Gerry Schein and everyone else we encountered at the dealership. It was a fantastic experience, start to finish! THANK YOU THANK YOU THANK YOU!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Kim, for taking the time to share your excellent feedback with us! We greatly appreciate your business and kind comments on Gerry. Please let us know if we can help you with anything else, and we hope you're loving your new Volvo!


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  • Debi C.

    When I called to set up an appointment to bring in my Mercedes C300 for service, the Service Department took the time to listen to my issue and wa...

    Dealer Response

    Thank you, Debi, for your kind comments and great feedback on our service team! Customer satisfaction is our top priority, so we're very glad to h...


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    When I called to set up an appointment to bring in my Mercedes C300 for service, the Service Department took the time to listen to my issue and was very professional. The day I dropped it off, I was greeted immediately and treated like a valuable customer. The pick up process went very smooth and my car was cleaned inside and out. I have always had great experiences at Dick Dyer and am extremely satisfied with the customer service and quality of work!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Debi, for your kind comments and great feedback on our service team! Customer satisfaction is our top priority, so we're very glad to hear you have been continually impressed with your experiences. If there is anything else we can help you with, please don't hesitate to call, and we look forward to working with you again!


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  • GREAT place to service your car thanks too THAD

    I want to thank everyone in the service dept . the great service guy Thad There service was great thank you I love my Volvo .

    Dealer Response

    Thank you for the great feedback, Sarah! We're very happy to hear you were impressed with the service department and that you love your Volvo. Ple...


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    I want to thank everyone in the service dept . the great service guy Thad There service was great thank you I love my Volvo .

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great feedback, Sarah! We're very happy to hear you were impressed with the service department and that you love your Volvo. Please don't hesitate to call if there is anything else we can help you with now or in the future!


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  • Norman is the worst serviceman

    This was the worst experience and service I ever experienced with Mercedez Not only were the repairs not done, problems explained, but my car was ...

    Dealer Response

    Joe, thank you for making us aware of you recent visit to our service department and we have passed along your comments to the appropriate manager...


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    This was the worst experience and service I ever experienced with Mercedez Not only were the repairs not done, problems explained, but my car was returned dirty and looking like it had just come out of a salvage yard. If a older man comes offering to help and his name is Norman.....Run!!!! Travel anywhere but don't go there!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, thank you for making us aware of you recent visit to our service department and we have passed along your comments to the appropriate managers. If you would like to speak with someone regarding your visit, please do not hesitate to give us a call. We never want you to feel as if you were not properly taken care of, and we would like to make sure your concerns are addressed. Thank you, and we hope you will give us another opportunity to show you our appreciation.


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  • Simply an amazing dealership

    I recommend anybody who is looking for wonderful service, a friendly environment, and great deals on new and pre-owned vehicles to go here. They a...

    Dealer Response

    Gail, we can't thank you enough for your kind comments and great feedback. We appreciate your business and recommendations very much. Please let u...


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    I recommend anybody who is looking for wonderful service, a friendly environment, and great deals on new and pre-owned vehicles to go here. They all always have a smile on their face and a great attitude.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gail, we can't thank you enough for your kind comments and great feedback. We appreciate your business and recommendations very much. Please let us know if there is anything else we can help you with now or in the future, and we look forward to your next visit!


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