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Reviews

Average Ratings

3.8
67 lifetime reviews. Includes reviews of Dick Dyer & Associates from DealerRater.com
  • There is no better place.Highly recomend!!

    I bought 2006 Mercedes E350 4 matic.Car was super clean inside and out.I was so surprized and drove back to Michigan.HoweverI found out seats were...


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    I bought 2006 Mercedes E350 4 matic.Car was super clean inside and out.I was so surprized and drove back to Michigan.HoweverI found out seats were MB tex instead of leather.They offered buy back but I didn't want to drive back because the car is in great shape.I took to local MB dealer and in their computer,found service is up to date.Michlin tire had less than 3000 miles.They gave me wood steering wheel I wanted for mistake of their discription. This Car with over 100K miles does not have a single oil leak and look better than one month old Hertz rent a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bad Deal

    I spoke with Hank on Friday. I live 2 hours away so I texted the copy of the cashier's check along with other paperwork. I was buying the car and...


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    I spoke with Hank on Friday. I live 2 hours away so I texted the copy of the cashier's check along with other paperwork. I was buying the car and Hank knew that. There were 2 small spots that needed touchup paint. Since it was Friday, Hank stated that it would be Monday before it would be ready so we planned for a Tuesday pickup. On Tuesday morning, I called to schedule pickup to be told that the car had been sold on Monday. Hank gave me his word that the car would be touched up and that it would be held for me until Tuesday. This was not done. He stated that he would find me another car but his word was worthless in the first deal so why should I trust him now? They do not stand up to their word. It is sad when someone who carries the ownership name can not be trusted.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • CRBurnside

    Everyone we encountered during the process was a pleasure to work with. Ray was very attentive and listened to what we were interested in without ...

    Dealer Response

    Thanks for letting us know how we're doing, C.R.! We're glad to hear you enjoyed working with our team and that you felt comfortable throughout yo...


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    Everyone we encountered during the process was a pleasure to work with. Ray was very attentive and listened to what we were interested in without pressuring us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for letting us know how we're doing, C.R.! We're glad to hear you enjoyed working with our team and that you felt comfortable throughout your visit. We hope you'll keep us in mind for any future car needs!


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  • Unmatched service for over 20 years!
    May 1, 2017

    For 20+ Years I've done business with Dick Dyer Mercedes. Their personal attention, fair pricing, and excellent workmanship in there Servi...

    Dick Dyer Mercedes-Benz and Volvo

    Richard, we're thrilled that you've always had great experiences at Dick Dyer Mercedes! Thank you so much for your loyalty and for your kind words...


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    For 20+ Years I've done business with Dick Dyer Mercedes. Their personal attention, fair pricing, and excellent workmanship in there Service department provides me peace of mind and total customer satisfaction . Thank you John Madison and Boyce for always giving me the red carpet treatment! Richard Moody

    Does recommend this dealer
    Came in for service or repair
    Dick Dyer Mercedes-Benz and Volvo

    Richard, we're thrilled that you've always had great experiences at Dick Dyer Mercedes! Thank you so much for your loyalty and for your kind words for John and Boyce! We greatly appreciate your business and we look forward to working with you on your next visit!


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  • Horrible experience
    April 27, 2017

    Horrible experience...


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    Horrible experience...

    Does not recommend this dealer
    Came in for service or repair

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  • Happy Customer
    April 26, 2017

    We had an issue with our tires . It appeared that they did not notice or tell us about the uneven wear. Two of our tires shreded. He fixed our ...


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    We had an issue with our tires . It appeared that they did not notice or tell us about the uneven wear. Two of our tires shreded. He fixed our issue very quickly ...we were/are quite pleased with the outcome.

    Does recommend this dealer
    Came in for service or repair

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  • Extremely expensive service!!
    March 17, 2017

    Expensive and you should shop around. The 1 and a half hour drive is worth the money you will save going elsewhere. Good luck and save your money.


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    Expensive and you should shop around. The 1 and a half hour drive is worth the money you will save going elsewhere. Good luck and save your money.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent
    January 31, 2017

    Great experience! Great Deal for New C300 4MATIC. CAR BUYING MADE EASY. Excellent rates. Excellent sales person. She was honest and reliable. Woul...

    Dick Dyer Mercedes-Benz and Volvo

    Thank you for that recommendation! It's so great to hear how much you enjoyed your car-buying experience with our team and we'll continue to be he...


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    Great experience! Great Deal for New C300 4MATIC. CAR BUYING MADE EASY. Excellent rates. Excellent sales person. She was honest and reliable. Would recommend this dealership and personnel to friends.

    Does recommend this dealer
    Dick Dyer Mercedes-Benz and Volvo

    Thank you for that recommendation! It's so great to hear how much you enjoyed your car-buying experience with our team and we'll continue to be here for you if you need anything moving forward. Thanks again!


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  • Dick Dyer believes in machines over people skills!!!
    November 7, 2016

    I recently bought a Volvo S60. I followed the manual instruction to the letter. I think I blew a fuse or relay when I put the battery back in a...


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    I recently bought a Volvo S60. I followed the manual instruction to the letter. I think I blew a fuse or relay when I put the battery back in and just wanted to ask where it is located at like I have done dozens of times at many garges. I called Richard at what is suppose to be the service department & asked to speak to the shop foreman Richard told me that they do not do that. I called & asked to speak to Richard's supervisor and again asked to speak to the shop foreman hoping Richard, was miss informed and again I was told Dick Dyer-Benz and Volvo does not do that. I am the president of a small corporation and have some mechanical ability. I believe in true customer service and people skills. If you too believe in true customer service over machines I would go somewhere else President D.C. Dills !!!

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent sales and service experience
    October 29, 2016

    My husband and I visited Dick Dyer a couple of times before we purchased our new Mercedes. We were always met with a smile from our sales profess...

    Dick Dyer Mercedes-Benz and Volvo

    Thank you for your recommendation and positive feedback about your recent experience with Barbara and the Dick Dyer team. Providing a wonderful ca...


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    My husband and I visited Dick Dyer a couple of times before we purchased our new Mercedes. We were always met with a smile from our sales professional Barbara Bethea. We had researched our options and arrived knowing exactly what we wanted and Barbara assisted with answering all of our questions and getting us in our new car. We are extremely pleased with our experience with both sales and service and would highly recommend Dick Dyer.

    Does recommend this dealer
    Dick Dyer Mercedes-Benz and Volvo

    Thank you for your recommendation and positive feedback about your recent experience with Barbara and the Dick Dyer team. Providing a wonderful car buying experience is a top priority to us, and we¿¿¿re glad you were pleased with the service you received. We hope you are enjoying your new Mercedes, and we look forward to working with you again!


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