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Reviews

Average Ratings

4.7
21 lifetime reviews.
  • Car Purchase Review - Mark Rossi, Salesman

    My wife was interested in buying a used RX350. She located one she was interested in via the Jim Hudson Lexus website. Unfortunately, the vehicl...


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    My wife was interested in buying a used RX350. She located one she was interested in via the Jim Hudson Lexus website. Unfortunately, the vehicle was out with another potential customer. After some research, Salesman Mark was able to determine that the vehicle would be available to test drive in a few days - no NAV on vehicle and other customer preferred NAV. Long story short, we drove several other cars, but were not sold on any. We were able to test drive the original, desired vehicle (2013 RX350) a few days later. It was a perfect fit for us. Mark continued to go out his way to ensure all of our requests were fulfilled in a timely manner and we completed the purchase today 3.2.17. Really good experience & we would recommend Mark to any new or returning customers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Not a good experience shopping for a Car

    I have attempted twice to Test Drive a Vehicle with the possibility of Purchasing. The first time I came into the dealership and was asked by a p...


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    I have attempted twice to Test Drive a Vehicle with the possibility of Purchasing. The first time I came into the dealership and was asked by a polite sales person if she could help me. I told her I had previously talked to another sales person and she said she would have the sales person paged. The person was paged. I waited about 30 minutes and no one appeared. I thanked the person that had the salesperson paged and told her that no one had appeared and I was leaving. She asked my name and I gave her my name. About and hour later the salesperson called and apologized. Last Saturday (12/31/2016) I decided to try to test drive a vehicle with the possibility of purchasing. I called the salesperson and said I was on my way. He said fine. When I arrived I had the salesperson paged. He promptly appeared. He said he was finishing up with a customer but did I have a vehicle I wanted to test drive. I told him witch one and he gave me the keys. When I got in the vehicle the low fuel light was on and stated 0 miles left. I went back in and told the sales person. He said someone would go get gas. I said fine. I waited 30 minutes and no one came to get the vehicle to get gas. I told the sales person. He said he would take it to someone to get the gas. I waited and another 30 minutes and no car. I got the sales person again. He drove me around back and said they left the vehicle there to go test drive. He told me to take it from there. Got in the vehicle and the gas fuel light was on and 0 miles left. I immediately got the salesperson. He said again he would take care of it for me. I gave him my keys to my vehicle and told him to have it appraised while I test drove the other vehicle. He told me they would bring the other vehicle for me to test drive in just a minute. I waited 30 more minutes...no vehicle ... I had the salesperson paged asking for my keys. He gave me my keys and apologized. So to summarize I was in the dealership almost two hours and never got to test drive the vehicle. I don't think this is the correct way to treat a possible customer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great and Friendly Service

    Great customer service from Jamie Tumpson. He helped a bunch finding and accommodating me with the perfect match for the Lexus GS 350 that I wante...


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    Great customer service from Jamie Tumpson. He helped a bunch finding and accommodating me with the perfect match for the Lexus GS 350 that I wanted. Friendly and helpful from the first time that I walked in to walking out with the vehicle ready to go. I did feel a bit rushed since it was the end of the month, but a great experience overall. I highly recommend to go see Jamie.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service made easy!

    Service rep, Tim, was efficient and helpful, attempting to get an answer to a question unrelated to the reason I was there. The facility is lovely...


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    Service rep, Tim, was efficient and helpful, attempting to get an answer to a question unrelated to the reason I was there. The facility is lovely and very customer friendly, making a stay very pleasant. Service is usually done in a reasonable time and having the car ached as a standard is great!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome customer service.

    Always satisfied. ..never dissapointed with Jim Hudson Lexus of Columbia. Shout out to Susan P. for great customer service!

    Dealer Response

    We are lucky to have a staff of talented employees who value customer service. Thank you for your positive review and for being an important part ...


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    Always satisfied. ..never dissapointed with Jim Hudson Lexus of Columbia. Shout out to Susan P. for great customer service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are lucky to have a staff of talented employees who value customer service. Thank you for your positive review and for being an important part of Team Hudson.


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  • Excellent customer service! Treated very well.

    Great all around experience! Great customer interaction from the salesman all the way through the contract signing.


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    Great all around experience! Great customer interaction from the salesman all the way through the contract signing.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome exp.! Juan our salesman was even better!!

    This was BY FAR the best experience I have ever had purchasing a vehicle! The sales representative was professional and beyond accommodating! The ...


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    This was BY FAR the best experience I have ever had purchasing a vehicle! The sales representative was professional and beyond accommodating! The car I purchased sold itself, but my sale representative made sure my experience was beyond any expectation!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Maintenance

    Brought my car in for 20K mile maintenance. As usual the staff was very professional. I enjoyed refreshments as my car was checked out and had no ...


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    Brought my car in for 20K mile maintenance. As usual the staff was very professional. I enjoyed refreshments as my car was checked out and had no issues with the time spent and quality of the work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Their service is GREAT

    Their service dept is great! and a big thank you to Sam M.

    Dealer Response

    Jack, thanks for the five-star review! We¿re glad to hear that you enjoyed your experience with our service department and send that thank you alo...


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    Their service dept is great! and a big thank you to Sam M.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jack, thanks for the five-star review! We¿re glad to hear that you enjoyed your experience with our service department and send that thank you along to Sam. Thank you again for your business and we look forward to taking care of any future needs that may arise.


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  • Excellence in all aspects

    Made appointment on-line for 100,000 mile service. Everything went smoothly and car was ready in 4 hours after drop off. Excellent dealership and ...


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    Made appointment on-line for 100,000 mile service. Everything went smoothly and car was ready in 4 hours after drop off. Excellent dealership and service department.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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