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No mystery charges on the final invoice No upsell or pressure for addons No nuisances charges. These were a real differentiator and made purchasing the... car super simple. The price was fair, even a little generous, which further simplified the process. They made BYO-financing with my Credit Union impractical but this was an out of state purchase. Their credit approval was fast and painless and the financing terms were fair.
Love the communication beginning to end that was not dependent on one service technician.
I've been a customer of Vic Bailey for years and will continue to be one. Good people there.
Same great service that I have come to expect from Vic Bailey Honda. Vic Bailey Honda is known for their commitment to service after the buy.
It was a great experience! Brian was very nice and explain everything well!
The sales staff are very helpful and courteous. They answered my questions and made the process easy. I would highly recommend this Dealership.
Staff was excellent and the only dealership that goes above and beyond with customer service. Mark Dowling and the whole staff at Vic Bailey Honda are... easy to work with and will always get my business. Great place to buy a car and I send all my friends to buy there.
Gave us a great deal, and went out of their way to make is happy
I have a 2018 Honda HRV, I have had issues with my air since I bought it I have taken it in a couple of times before this last one. It was very hot on... that Friday and my air was not working. When I arrived Jack helped me and he did ok. he did get me a loaner car which I am very thankful for, however it was almost empty but jack said he would reimburse me for the gas. On Saturday I had to call him to check on my car. He told me I would have to keep the car until Tuesday they had to order a part. I was ok with that. I called Tuesday because I had not heard and come to find out something was wrong with the machine that puts in the Freon in my car and the guy was coming the next morning. Jack did call me on Wednesday to tell me my car was ready. When I arrived to pick up my car Jack was not there so Terry helped me and he was awesome. He could not find my paper work at first, when he found it he was very helpful and actually Norma helped some too. Thy both made my experience better. Terry was very gracious. I was upset because my car is new and I have had to have it in the shop 3 times because of air conditioning issues. That should not be happening. I hope and pray it does not happen again. If it does I will be beyond upset. I have never had issues with my Honda vehicles.
I had a great experience from the time I pulled onto the lot until I completed the purchase of the car. Nathaniel and Justin made everything so easy to... deal with.