Spartanburg Chrysler Dodge Jeep RAM

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.1
103 lifetime reviews.
  • Great place !

    We had a nice experience purchasing a used 2014 Ford Fusion After Looking online i found my car great people there Manley Mercer was very helpful...


    Show Full Review

    We had a nice experience purchasing a used 2014 Ford Fusion After Looking online i found my car great people there Manley Mercer was very helpful we decided to take a look at the car. He wasn't a "high" pressure salesman making you feel like you had to buy something .He got us in the car we had been wanting.Bless his heart though we had a prob with the battery he drove all the way to Laurens to get my car and take it back to the dealership to be checked out and brought it back to me safe and sound and prob fixed very nice young man. customer satisfaction is he's number one goal and he delivers that and more I would recommend Mr.Manley Mercer to anyone ! So go check em out !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • EXTREMELY UNPROFESSIONAL - NEARLY 4 WEEK REPAIR

    Took in my vehicle for service after an accident. It needed a few repairs and minor body work. Multiple issues such as a part not being available...

    Dealer Response

    Terri, we're concerned to hear that your experience wasn't on par with our standards. We always want to provide prompt service and clear communic...


    Show Full Review

    Took in my vehicle for service after an accident. It needed a few repairs and minor body work. Multiple issues such as a part not being available is understandable BUT it took OVER THREE WEEKS to complete the repairs. I am a retired Chrysler employee and the vehicle is an executive lease. The primary reason it took so long was because the dealership was unable to comprehend and/or unwilling to call Chrysler, despite my repeated phone calls. I understand they never dealt with an executive lease before but Chrysler lease has rules and they pay directly. The dealer never contacted Chrysler to find how to submit the bill. They essentially wanted me to pay which I could not since this is not how Chrysler handles executive leases. Each day cost me money as I had to rent a rent a vehicle. I made numerous calls to the service manager (which were not returned) and eventually spoke to the dealership manager on 3/27/17 who said he would call me back in 15 minutes which of course, he never did. Chrysler had to contact them in order to resolve the issue. I called him on 3/28/17 since the matter still was not resolved. He stated “you are not my customer”. Really? This may be an executive lease but when service is needed, I must take it to a dealer who is reimbursed and PAID by Chrysler. Additionally, my family and friends certainly are customers but they will NOT be doing business with this dealer. I stated as much and he hung up on me and proceeded to tell me that I should no longer contact them per Chrysler Company Lease Department. I spoke to the Chrysler Leasing and was told that was a flat out lie on the part of the dealership. In my nearly 45 years of owning vehicles and having them serviced, I have never found a more inefficient, unprofessional or rude dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Terri, we're concerned to hear that your experience wasn't on par with our standards. We always want to provide prompt service and clear communication to our customers. We would appreciate a chance to make things right; your satisfaction is important to us. Please contact me at your convenience so I can work on fixing anything that went wrong. -Best, Brad Owens, Sales Manager, 864-580-2400


    Hide Full Review
  • Good Place to do Car Shopping

    The people where very helpful land offered a good deal on the car with an excellent trade in allowance.

    Dealer Response

    Thank you for your kind review! We're happy to hear that you enjoyed your experience with us. We hope to see you again, we appreciate your busin...


    Show Full Review

    The people where very helpful land offered a good deal on the car with an excellent trade in allowance.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review! We're happy to hear that you enjoyed your experience with us. We hope to see you again, we appreciate your business!


    Hide Full Review
  • Terrible service

    Went in for oil change 2.5 hrs later check on it they didnt even have in computer and had to look for car worst experience ever please don't go he...


    Show Full Review

    Went in for oil change 2.5 hrs later check on it they didnt even have in computer and had to look for car worst experience ever please don't go here lewis hughes

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

    Hide Full Review
  • Scheduling service.

    Calling to schedule service at this dealership is very difficult most of the time. The last 2 times I have attempted to schedule an oil change fo...


    Show Full Review

    Calling to schedule service at this dealership is very difficult most of the time. The last 2 times I have attempted to schedule an oil change for my 2015 Dodge Journey, my call went to an associates voice mail with a promise tp return my call in a timely manner. After waiting more than 24 hrs. both times, I placed a 2nd call and again went to voice mail. In both instances, I did not leave another message, I instead called the dealerships General Manager and shared my frustrations. I told the gentleman, who tried to be very helpful, that I hoped this problem could be fixed so that in the future I could return to Spartanburg Dodge with much better results. Please do away with the voicemails and employ someone to schedule appointments!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

    Hide Full Review
  • 7 1/2 hour drive for a used pick-up truck.

    We were looking for a used truck with specific options. We found several (none were close) and communicated by email with three different dealers...


    Show Full Review

    We were looking for a used truck with specific options. We found several (none were close) and communicated by email with three different dealers. Two did nothing but jerk us around and then we found Spartanburg Chrysler-Dodge-Jeep-Ram. Our email communications were great, questions answered promptly and professionally. We traveled 7 1/2 hours to take delivery and it was worth every minute. The dealership staff treated us like family and even offered us lunch, they were having a BBQ that day but unfortunately we had already eaten. There ended up being a contractual problem after the closing and it was corrected immediately upon bringing it to their attention. It is refreshing to find and work with a dealership of such high quality.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Price gouging

    I was quoted a price on labor of 30.00 to have a lightbulb changed in my Dodge Ram.When the technician went to change it he found it was only a lo...


    Show Full Review

    I was quoted a price on labor of 30.00 to have a lightbulb changed in my Dodge Ram.When the technician went to change it he found it was only a loose connector. No bulbs were replaced and no other parts needed.Labor time was cut in half but I was charged 56.00. It seems that if you don't need a part that they can mark up an extreme amount they charge extra labor. Also, I was required to pull my truck in and out of the bay. No customer service. I will use another dealer for my future repairs and never use Spartanburg Dodge again.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

    Hide Full Review
  • Amazing service!

    I had an amazing experience while purchasing a vehicle from Vito. He is the most authentic car salesman I have found in the state of South Carolin...


    Show Full Review

    I had an amazing experience while purchasing a vehicle from Vito. He is the most authentic car salesman I have found in the state of South Carolina and my first choice car was sold out from under me but, Vito quickly came up with the perfect alternative. I will definitely be revisiting this dealership and asking for him with my next vehicle purchases.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service department needs a lot of improvement.....

    I bought a used Jeep there 2 weeks ago, already had to take back 3 times for the same tire. Waited a average of 2 hours each time. Had an appointm...


    Show Full Review

    I bought a used Jeep there 2 weeks ago, already had to take back 3 times for the same tire. Waited a average of 2 hours each time. Had an appointment each time. Sorry, sorry service.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

    Hide Full Review
  • Great Service and friendly Salesmen

    I,m in the process of moving to SC from NY. Everyone at the dealership was very friendly, all my questions were answered and Brandon found me a Gr...


    Show Full Review

    I,m in the process of moving to SC from NY. Everyone at the dealership was very friendly, all my questions were answered and Brandon found me a Great SUV. Brandon was great to deal with he was very helpful and always polite. He did a lot of extra running around for me to make sure everything was just the way I wanted it. Thanks again to a fantastic team at Spartanburg Chrysler, Dodge, Jeep & Ram Thanks Brandon for a job well done!!! Candice

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review