Reviews
Service with a grin
Service advisor Mike Hertz always goes above and beyond to make our service experience fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service
Excellent customer service, they repair my car fast. They were very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service and Attention to Details
Mike Shuttuck my service advisor is always making sure my vehicles are performing in great shape. Whenever I have a problem with my cars I give him a call or just show up if I have tire issues and he takes care of it promptly. I appreciate the service and positive social environment of the staff at the Mercedes dealership. Thanks again and know I will be back for service again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
MB C300 4MATIC Service A
I can't believe this.. you take your car for the MB Dealer expecting MB Service and all you get is a very poor job and very expensive just to replace the oil and filter that is ALL.. ($500) Then in the process your advicer comes with a picture of a broken oil dip stick, and says it was broken (not true) but you are not processing it yet and you agree. Then you get the car and you look at their car war, older than Mainland (Car Scratch) and two guys doing nothing but spraying the tire oil polish on the car and not on the TIRE? Then I got home open the hood and the engine full of oil and not even cleaned.. well I made my point.. Expensive, Bad Job etc. etc. oh.. after my complain just to keep me happy, a courtesy cleaning.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
?Bob,Edwin, Ganni, Claudia, Marcus are the Best!!!
I have nothing but good things to say. I don't remember the receptionist name ? but her smile lights up the room when You 1st walk through the doors. My husband purchased his 1st Mercedes Benz in 1967 in Chicago and My 1st in 1987, in Kansas City, Mo. Mercedes Benz, Maitland Always gives Us the Old School type Customer service that We love and truly appreciate. Edwin and I had church last week. Lol He and Bob worked together when We bought our 1st car since moving to Florida. They went above and beyond the call of duty to get us the perfect car and best deal. #forevergrateful. Marcus, Our service technician oversees everything on every service visit. #thankfulgratefulblessed Ganni and Claudia rolled out the red carpet. They worked together and Gave Me Royal treatment. I felt so Blessed. I highly recommend this dealership and their Amazing staff. Sincerely, Mrs. Marva and Donald Ford, in Memoriam
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They have the best staff and my service advisor Rafael
They have the best staff and my service advisor Rafael always does excellent with my cars service and he is assume! He is 5 stars and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The best service The best customer service The best
The best service The best customer service The best sales person, Christian is a great sales person and I know I am always taken care of anytime I have an issue with my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The staff is courteous and informed.
The staff is courteous and informed. They were helpful and attentive. When my primary contact was busy, others jumped in to thelp.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Service
Great customer service, waiting time was not too long, great communication, overall everything was great, I will always Mercedes? at Maitland for service, used and new car, thanks the great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best sale experience ever in Orlando.
Best sale experience ever in Orlando. The numbers worked out in my favor and I got my "dream car!" Thank You
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!