Reviews

Average Ratings

4.8
610 lifetime reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.com
  • Trading and buying a Lexus ES 350

    Sumter Debrux was awesome to work with and we could not have had a better experience. He gave us his undivided attention and made sure we were inf...


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    Sumter Debrux was awesome to work with and we could not have had a better experience. He gave us his undivided attention and made sure we were informed in every step trading and buying our new car. We couldn't be more pleased and certainly will recommend him every opportunity we know when someone is looking for a car. Of course Lexus is the best !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience!
    August 15, 2017

    Terrance is the best! This is my second purchase from him. He went out of his way to find the perfect car for my daughter.

    Hendrick Lexus Charleston

    Thank you Sumter for letting us know about your experience with Terrance! We hope your daughter enjoys her new vehicle!!


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    Terrance is the best! This is my second purchase from him. He went out of his way to find the perfect car for my daughter.

    Does recommend this dealer
    Hendrick Lexus Charleston

    Thank you Sumter for letting us know about your experience with Terrance! We hope your daughter enjoys her new vehicle!!


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  • Great Service, Great People
    August 15, 2017

    Great car, I have owned five RX's, 2001, 2004, 2007, 2012, and 2013. Excellent service, I like working with Tamera, great service rep. Reliability...


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    Great car, I have owned five RX's, 2001, 2004, 2007, 2012, and 2013. Excellent service, I like working with Tamera, great service rep. Reliability and service keeps me coming back to Lexus in a luxury car market. Sales, Lloyd is kind and courteous and very knowledgeable about the product. He went the extra mile providing a great sales experience. I'm old school on buying used cars. Price negotiation could have been better. At least come away with a fair price and not pay dealer asking price.

    Does recommend this dealer

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  • Always a great experience
    August 14, 2017

    My husband and I have been dealing with this Lexus dealership for many years. We have always had wonderful sales people, but when we went into th...

    Hendrick Lexus Charleston

    Cheryl, thank you for continuing to be part of our Lexus family. It is our pleasure to serve you and hope to continue earning your business! On be...


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    My husband and I have been dealing with this Lexus dealership for many years. We have always had wonderful sales people, but when we went into the dealership to look at a car that would hold all of our grandchildren, we were fortunate to see Sumter Debrux. Sumter was extremely knowledgeable about the different features on the different Lexus models and he knew exactly which cars to steer us toward. One of the greatest benefits for me was to be able to communicate with Sumter via email and text message during the pendency of the process. SO much better than playing phone tag! Sumter was immediately responsive to any questions I had and was a pleasure to deal with. Of course, David Yarborough, the General Manager of this Lexus dealership, is one of the nicest people we have ever known and such an asset to Hendricks Lexus.

    Does recommend this dealer
    Hendrick Lexus Charleston

    Cheryl, thank you for continuing to be part of our Lexus family. It is our pleasure to serve you and hope to continue earning your business! On behalf of David, Sumter and all of us here at HLC, Thanks again!


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  • Great Service, Good People
    August 14, 2017

    I had no intentions of purchasing a NEW CAR but it was to hard to resist the great pricing they gave me. This car is fantastic with all the safety...

    Hendrick Lexus Charleston

    Congratulations on your NEW car!!! We are glad to hear Sumter took great care of you! Thanks for being a part of our family!


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    I had no intentions of purchasing a NEW CAR but it was to hard to resist the great pricing they gave me. This car is fantastic with all the safety features and absolutely no pressure to buy! I took my time in making up my mind and they were there to help in any way. Thanks Sumter

    Does recommend this dealer
    Hendrick Lexus Charleston

    Congratulations on your NEW car!!! We are glad to hear Sumter took great care of you! Thanks for being a part of our family!


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  • Lloyd was a great salesperson he was well informed about the
    August 14, 2017

    Lloyd was a great salesperson very Informed about the car, but not high pressure He was quite helpful when we had an issue with the battery We wou...

    Hendrick Lexus Charleston

    Marino, Thank you for letting us know about your great experience with Lloyd!


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    Lloyd was a great salesperson very Informed about the car, but not high pressure He was quite helpful when we had an issue with the battery We would definitely buy our next car from him

    Does recommend this dealer
    Hendrick Lexus Charleston

    Marino, Thank you for letting us know about your great experience with Lloyd!


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  • Very Good
    August 13, 2017

    Everything was just fine. My First experience with this dealer in buying a new car. Except for distance would recommend dealership. Also very po...

    Hendrick Lexus Charleston

    Despite the distance you had to travel we are glad to hear that you had a good first experience dealing with our dealership! Thank you and enjoy y...


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    Everything was just fine. My First experience with this dealer in buying a new car. Except for distance would recommend dealership. Also very polite in there dealings.

    Does recommend this dealer
    Hendrick Lexus Charleston

    Despite the distance you had to travel we are glad to hear that you had a good first experience dealing with our dealership! Thank you and enjoy your new vehicle!


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  • Amazing Customer Service!
    August 11, 2017

    Lexus has been notoriously known for their customer service but Hendrick Lexus of Charleston has raised the bar! From the time we arrived, the atm...

    Hendrick Lexus Charleston

    cwilson40, congratulations on your new vehicle! We are so glad to hear that Sally and Zephyr took such great care of you and we appreciate you dri...


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    Lexus has been notoriously known for their customer service but Hendrick Lexus of Charleston has raised the bar! From the time we arrived, the atmosphere was friendly and helpful. Sally greeted us, showed us the exact vehicle we were looking for, and answered all questions we had. Thanks Sally and Zephyr for staying past closing to ensure we were satisfied! My family and I drove 3.5hrs to see the vehicle we wanted and we'd do it again to have the same quality of service!

    Does recommend this dealer
    Hendrick Lexus Charleston

    cwilson40, congratulations on your new vehicle! We are so glad to hear that Sally and Zephyr took such great care of you and we appreciate you driving all the way here to let us earn your business!


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  • Wonderful service
    August 10, 2017

    I was so very pleased with all of the help I received when leasing my new Lexus! Lloyd Walker took wonderful care of me and Mike in the financial ...

    Hendrick Lexus Charleston

    Thank you Taylor for letting us know about your great experience with Lloyd and Mike! Congratulations on your new Lexus!


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    I was so very pleased with all of the help I received when leasing my new Lexus! Lloyd Walker took wonderful care of me and Mike in the financial office did so as well. The quality of the Lexus vehicle is unparalleled and I don't see myself driving anything else. Thanks!

    Does recommend this dealer
    Hendrick Lexus Charleston

    Thank you Taylor for letting us know about your great experience with Lloyd and Mike! Congratulations on your new Lexus!


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  • Loving the LEXUS life
    August 8, 2017

    Bill Lee and all the team at LEXUS Charleston did an amazing job at making me feel like I walked out with the best deal ever. They worked with me ...

    Hendrick Lexus Charleston

    rquinn1, Congratulations on the new Lexus! Welcome to the family!


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    Bill Lee and all the team at LEXUS Charleston did an amazing job at making me feel like I walked out with the best deal ever. They worked with me to get where my payments need it to be! Excellent service and a fun time!

    Does recommend this dealer
    Hendrick Lexus Charleston

    rquinn1, Congratulations on the new Lexus! Welcome to the family!


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