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Reviews

Average Ratings

4.9
520 lifetime reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.com
  • Trading and buying a Lexus ES 350

    Sumter Debrux was awesome to work with and we could not have had a better experience. He gave us his undivided attention and made sure we were inf...


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    Sumter Debrux was awesome to work with and we could not have had a better experience. He gave us his undivided attention and made sure we were informed in every step trading and buying our new car. We couldn't be more pleased and certainly will recommend him every opportunity we know when someone is looking for a car. Of course Lexus is the best !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Live out of town and still received great service!
    March 24, 2017

    I live in Wilmington NC and still got great customer service. Always answered text or emails with in hrs. Also willing to drive half way to meet m...


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    I live in Wilmington NC and still got great customer service. Always answered text or emails with in hrs. Also willing to drive half way to meet me to deliver the car!

    Does recommend this dealer

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  • Excellent dealership
    March 21, 2017

    This is an excellent dealership. Ms. Susan Hancock was friendly from the time we walked in the door. My team worked very hard to get us financed. ...


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    This is an excellent dealership. Ms. Susan Hancock was friendly from the time we walked in the door. My team worked very hard to get us financed. I would recommend everyone to go here.

    Does recommend this dealer

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  • Great Experience
    March 15, 2017

    I bought a 2017 GS 350 from Hendrick Lexus. Our salesman, Pat Welch, is experienced, knowledgeable about his product and very easy to communicate ...


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    I bought a 2017 GS 350 from Hendrick Lexus. Our salesman, Pat Welch, is experienced, knowledgeable about his product and very easy to communicate with. He made the buying experience very easy for us. He was also extremely helpful after the purchase--following up and very willing to help me learn the specifics of my new car. This is our 3rd purchase of a new Lexus from Pat. We would highly recommend him and Hendrick Lexus.

    Does recommend this dealer

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  • Purchase Car
    March 14, 2017

    Raymond Rhett was my sales person and Aaron Gaymon was my internet contact. I purchased a well equipped 2013 RX 350. I was guided through the purc...


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    Raymond Rhett was my sales person and Aaron Gaymon was my internet contact. I purchased a well equipped 2013 RX 350. I was guided through the purchase process. Tech assistance was a huge plus. Love the vehicle.

    Does recommend this dealer

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  • Purchased car
    March 13, 2017

    Very thorough and customer focused. Staying in contact to ensure my satisfaction. Fixed a small leather seat issue a few days after I bought wit...


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    Very thorough and customer focused. Staying in contact to ensure my satisfaction. Fixed a small leather seat issue a few days after I bought with no questions asked.

    Does recommend this dealer

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  • Patient car shopping experience
    March 13, 2017

    I was very undecided about my car purchase. I was back and forth to several different dealers. The salesmen at this dealership were so patient and...


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    I was very undecided about my car purchase. I was back and forth to several different dealers. The salesmen at this dealership were so patient and answered all of my questions, allowed me to drive multiple cars, and did not pressure me to make any decision. A nice experience.

    Does recommend this dealer

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  • Top Notch all the way!
    March 12, 2017

    I recently leased a 2017 Lexus RX350 from Hendricks Lexus of Charleston. My experience was absolutely top notch in every way. I have leased from ...


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    I recently leased a 2017 Lexus RX350 from Hendricks Lexus of Charleston. My experience was absolutely top notch in every way. I have leased from Lexus for many years for 3 reasons. I believe it to be the best product in the automotive industry and offers the best service at a reasonable cost. This recent experience showed me that all three of those reasons are still current and in fact even better. I definitely will give the automobile, the staff, and the service a 5 star rating. Elizabeth D. Dixon

    Does recommend this dealer

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  • A great experience!
    March 10, 2017

    The dealership was a beautiful facility, very welcoming and friendly. The purchase of our Lexus was a most enjoyable experience! They made it easy...


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    The dealership was a beautiful facility, very welcoming and friendly. The purchase of our Lexus was a most enjoyable experience! They made it easy, with a wide variety of vehicles to choose from, with good value for the price. And Sumter Debrux was the most pleasant and personable car salesperson I've ever worked with! Thank you!

    Does recommend this dealer

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  • Excellent, excellent, excellent!
    March 9, 2017

    John Totaro is the man! Being in my 20s and a first time car buyer I could not have had a better experience. I first went in not knowing what I wa...


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    John Totaro is the man! Being in my 20s and a first time car buyer I could not have had a better experience. I first went in not knowing what I wanted and John helped me to find the perfect car! As soon as the GS 350 came on the lot he messaged me knowing I would be interested. He was right and I am so happy with the car he found!

    Does recommend this dealer

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