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Reviews

4.2
195 lifetime reviews.
  • Gabie Reyes

    I just bought a gorgeous 2017 Titan L. Be processed my lease, afterwards I had a problem with the personal registration plates, I called Be Yang...

    Dealer Response

    Gabie, Thank you for the 5-star review! It's wonderful to hear Be Yang went above and beyond during and after your purchase. We appreciate your ...


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    I just bought a gorgeous 2017 Titan L. Be processed my lease, afterwards I had a problem with the personal registration plates, I called Be Yang and he straightened it out and had my correct registration to me that week. BE Yang is the most helpful and professional Lease Specialist I have had pleasure to work with. I recommend him from the beginning of the process to the very end. You can depend on Be Yang.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Gabie, Thank you for the 5-star review! It's wonderful to hear Be Yang went above and beyond during and after your purchase. We appreciate your business and wish you many happy miles in your new Nissan Titan!


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  • Worse customer service

    So I went to Nissan of ElK Grove and purchased a 2014 ford flex. This is my fourth vehicle from this dealership. After having a few issues with a ...

    Dealer Response

    Saul, My name is John Driebe, the owner of Nissan of Elk Grove. I want to assure you that all of us at Nissan of Elk Grove take your customer s...


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    So I went to Nissan of ElK Grove and purchased a 2014 ford flex. This is my fourth vehicle from this dealership. After having a few issues with a manager named Dave in the sales department I was hesitant to return however I did like the sales person who sold me my last vehicles. I returned hoping for better results and hopefully not have to deal with Dave the sales manager however I still had to deal with him the day that I went. This last time he really had me upset due to the problems that I face when buying my fourth car from this dealership. We went in I took my in-laws here to buy my mother-in-law who comes from Woodland A family vehicle because she watches her grandkids. We negotiated on Sunday and test drove it. When we test drove this vehicle on Sunday the car did not want to start due to a faulty battery. We told the sales person including Dave that the battery needed to be changed and that we would return Thursday to purchase this vehicle. When we returned Thursday assuming the battery had been changed since Dave said he would take care of it. We purchased the vehicle signed paperwork put the money we need to put down. We attempted to leave after signing paperwork the car still did not want to start. They attempted to charge the battery stating that the battery was dead due to sitting in the lot for too long. I then asked them to open the hood so that we can see the battery that was still in there and turns out it was the same battery from the last time. So I went to talk to Dave since he's the manager and Dave was very disrespectful acting as if the battery was dead due to our own fault or the inconvenience to him that he had to deal with A dead battery in a car that we just purchased. Dave came out to look at the car in with a very loud voice informed us that he can't do anything to help us that day. I asked him to change the battery out the same day Dave said that he would not change it out today. We asked him why can't he change it out? He said because he doesn't want to. So we wanted to make sure we heard him correctly and asked him you don't want to change it out? Or you can't change that? Dave then stated very clearly that he did not want to change the battery and he wanted to charge it instead and let us take it home to see if driving it for a little while would charge the battery up that way it was no use for a new battery. After going back-and-forth with Dave in regards to the battery he still did not change it out. The car finally started about 45 minutes later from charging it and we were able to take the car the same day. We talked with another sales person they said bring it back tomorrow and we can have a new battery for you guys to switch out. We came back the next day and there was no battery there for the car we purchased. I went again to speak with Dave regarding the battery issue. Again he was apprehensive to the fact that we were still requesting a new battery. He then stated why did you guys come so late today if you needed a new battery. I informed him that we received a phone call from the sales person that sold us the vehicle to come by today before 7 o'clock. Unfortunately I work and my mother-in-law lives in Woodland so I had to pick up the car in Woodland bring it all the way back to Nissan of Elk Grove to get this battery changed however it was before 6:40 PM. Dave did requested us to return the next day for a battery. So again I had to return the next day for another battery all the way from Woodland. I am so frustrated at the fact that I had to return three times and not get any results from this dealership. Again this is my fourth car purchased from this dealership and I am not very happy. I have to trade in my next vehicle and I am very skeptical of returning to this dealership or recommending any of my family members to ever come back to the dealership. Dave is the worst sales manager that I had to deal with at this dealership. And it's not just maybe he was having a bad day this is

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Saul, My name is John Driebe, the owner of Nissan of Elk Grove. I want to assure you that all of us at Nissan of Elk Grove take your customer satisfaction very seriously. We pride ourselves on offering high quality customer care to all of our customers. I have asked our Director of Sales, Marco Buscaglia, to reach out to you about this matter. We also welcome you to contact Marco directly to discuss your experience, his direct line is 916-216-8386. Best regards, John Driebe, Owner, Nissan of Elk Grove.


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  • Guillermo Padilla the facilitator

    Guillermo Padilla did a magnificent job in helping us purchase our next car. At first he did NOT intimidate us in trying to sell us a car that did...

    Dealer Response

    Jesus, thank you for your business and for taking the time to provide this detailed review of your positive experience with Memo Padilla and our t...


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    Guillermo Padilla did a magnificent job in helping us purchase our next car. At first he did NOT intimidate us in trying to sell us a car that did not fit our needs nor budget (like other dealerships previously visited). Instead, he answered our questions and helped us determine what would be the best fit. Guillermo made the whole process stress free and alerted us of the whole process so that we were not left in the dark. Overall the whole team did a great job in getting us into a car and a price/payment that met our needs. Thank you Guillermo Padilla and Nissan of Elk Grove!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jesus, thank you for your business and for taking the time to provide this detailed review of your positive experience with Memo Padilla and our team at Nissan of Elk Grove. Every day, we strive to provide superior customer service, so it's great to hear that Memo exceeded your expecations and made you feel comfortable at our dealership. Your continued business is important to us, so please keep coming back for all your future automotive needs. Enjoy your new vehicle!


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