Bergstrom Imports on Victory Lane

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Reviews

Average Ratings

4.7
390 lifetime reviews.
  • Excellent service and exceptionally clean facility

    I appreciate the friendly atmosphere of the service department and the speed at which they service my vehicle. I also appreciate the treats in th...


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    I appreciate the friendly atmosphere of the service department and the speed at which they service my vehicle. I also appreciate the treats in the waiting room, along with the cleanliness at which it is maintained. I am happy that they offer a car wash even though I do not always take advantage of it...it is still a nice complimentary service. I mostly appreciate the ease of making an appointment since I have moved 150 miles away.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Oil Change Service

    Oil Change with full synthetic. Travis was very helpful. Car was done in the time promised and washed! Nice waiting area. Thank you


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    Oil Change with full synthetic. Travis was very helpful. Car was done in the time promised and washed! Nice waiting area. Thank you

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No respect for people's time!

    After committing to a vehicle I had to wait 2 hours for finance manager. It was already after 5:00 closing with no end in sight it was decided I c...


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    After committing to a vehicle I had to wait 2 hours for finance manager. It was already after 5:00 closing with no end in sight it was decided I could take the vehicle the 2 hours I had left to drive home. I was told I would have a call right away on Monday with my exact payment, rate and lender. I didn't receive a call until after 2:30 and found out they were adding the unnecessary gap insurance to my payment for the entire length of my loan!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Great Service

    I took my 2005 Santa Fe in for smell of gas and reduced MPG. It was a leak in the gas tank. Repair was covered under an extended warranty from Hy...


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    I took my 2005 Santa Fe in for smell of gas and reduced MPG. It was a leak in the gas tank. Repair was covered under an extended warranty from Hyundai. Also got to drive a nice rental vehicle for a few days, Very pleased with Bergstrom Hyundai service department.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Pressure Pressure Pressue

    This was not one of the greatest car buying experiences that I have had. The biggest complaint is that my family and I were there for 4.5 hours wh...


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    This was not one of the greatest car buying experiences that I have had. The biggest complaint is that my family and I were there for 4.5 hours when we pretty much picked out a car within the first 30 minutes. Waiting for the financing took forever and instead of getting the car detailed and filled with gas simultaneously while we waiting we had to wait further for that to be completed after the financing/paper signing was complete. In addition we felt extremely pressured into making a decision that day, pressured into choosing add-ons that increased our monthly payment, and again frustrated at the length of time the entire process took. Looking back now we would definitely rethink our purchase and should have walked away and came back the next day after thinking about things a bit more.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • 2016 Mazda 6

    My wife and I bough a Mazda 6 2016. Our sales rep was Marty Hafenbradel. During our first visit Marty was very patient with us and we were not r...


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    My wife and I bough a Mazda 6 2016. Our sales rep was Marty Hafenbradel. During our first visit Marty was very patient with us and we were not ready to commit to buying the car at that point, as we wanted to talk it over and discuss the deal details, also to see if we can get a better offer else since we were trading in a Mazda 3. Marty was very professional throughout both visits. I called him after we had decided to buy the vehicle and he made the process very easy for us, he also got us a really good deal and taught us some important information about the car. We definitely made the right decision by buying from Bergstrom, our other car was also bought from Bergstrom a year ago and the service was first class then too, and that was what really swayed us to come back to Bergstrom. Overall a very pleasant experience and we are very happy that we made the decision to buy from Bergstrom. Many thanks

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Acts like a monopoly

    They tend not to give a best price until they see something competitive that is lower. They don't seem to know or care that other dealers offer be...


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    They tend not to give a best price until they see something competitive that is lower. They don't seem to know or care that other dealers offer better prices. Instead they figure most people won't drive an hour to save good money. They will offer matching prices when faced with a better offer but I struggle when a different dealer has worked to earn my business just giving it to Bergstrom since they're closer. On a positive note, I have dealt with very nice and capable sales personnel. On the negative side, other than the Mini service department I've had zero positive experiences with any of the other service departments at Bergstrom dealers.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Happy Buyer!

    I picked out my 2012 Tiguan online and coordinated the bulk of the deal via text, fax, and online before stepping foot on the lot. It was a thing...


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    I picked out my 2012 Tiguan online and coordinated the bulk of the deal via text, fax, and online before stepping foot on the lot. It was a thing of beauty, once I arrived at the showroom I took it for a spin, signed the papers and I was on my way home. Top notch experience for the busy professional. Very efficient, highly recommended. Ask for Tyler O and Danielle M. Great team.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    Service crew did repairs and got us back on the road in record time.


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    Service crew did repairs and got us back on the road in record time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Couldn't compete

    A very long process and wait just to find out they could not give a better deal than their competition. No inventory on hand & almost unwilling to...


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    A very long process and wait just to find out they could not give a better deal than their competition. No inventory on hand & almost unwilling to find the vehicle I found on my own. Internet sales department is totally useless, they never passed the specific details I provided them to anyone. On-site & site manager were super nice & said go buy from the other place. So I will.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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