Ken Garff West Valley Chrysler Jeep Dodge RAM

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

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Reviews

3.8
321 lifetime reviews. Includes reviews of Ken Garff West Valley Chrysler Jeep Dodge RAM from DealerRater.com
  • Best Experience

    I was looking to buy a car and a friend recommended ken garff west valley used. I went and I was helped by an excellent salesmen named Kevin. Thro...

    Dealer Response

    Thank you for your business and your kind review. Please tell your friend who referred you "thanks" as well! We appreciate referral business. We ...


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    I was looking to buy a car and a friend recommended ken garff west valley used. I went and I was helped by an excellent salesmen named Kevin. Through out the experience I was thorough in asking questions and everything was answered in a very clear manner. Thanks ken garff!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and your kind review. Please tell your friend who referred you "thanks" as well! We appreciate referral business. We look forward to providing you great service in the future.


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  • Do Not go here for Service!

    This review is specific to service. I bought my Durango in 2014 and loved my buying experience and my car! However I have experienced my first i...


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    This review is specific to service. I bought my Durango in 2014 and loved my buying experience and my car! However I have experienced my first issue with the car now at 70,000 miles. Since I am dependent on my vehicle every day I made an appointment and scheduled my day accordingly. I dropped the car off at 9am and told them I needed it back by 3:30 to get to an event that evening. At 3:00 I get a call that they haven't even started work on the car to find the Anti-freeze leak. At this point I am asking why I bothered to make an appointment if this is how things are going to go and do they have a car for me...answer is no...seriously?!?! You are dealership and you don't have a car for me??? Later that evening they call...they found the leak, but I can't have my car back until its fixed and now they have a rental for me. So I have been in a rental for a WEEK. Every day its "we are waiting on parts" or the technician is out sick". Today I call the number on my caller ID returning their call only to get routed through a million selections to get to the right dealership and then to service only to have the person on the phone tell me that they don't have record in the computer that my car is in for repairs let alone its status. So basically they have had my car for a week with no record of it??? I finally get a different number to call only to be told they are going to TRY to start on it this afternoon and they will TRY to have it done by the end of the day tomorrow! This is out of hand! I will go anywhere else to have my car serviced in the future!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awful experience
    June 14, 2017

    They have the worst service department. I scheduled a time to have a recall taken care of. They said it would be about 2 hours depending on how bu...

    Ken Garff West Valley Dodge Chrysler Jeep RAM

    Dylan, thanks so much for leaving your feedback. We're sorry that coming to our service department was a frustrating experience, and we are going ...


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    They have the worst service department. I scheduled a time to have a recall taken care of. They said it would be about 2 hours depending on how busy they are. When I get there they don't have the part and they tell me they need my truck for at least 3 days. It was a waste of time.and money going there.

    Does not recommend this dealer
    Came in for service or repair
    Ken Garff West Valley Dodge Chrysler Jeep RAM

    Dylan, thanks so much for leaving your feedback. We're sorry that coming to our service department was a frustrating experience, and we are going to pass this along and make sure we improve. If you have further concerns, please contact our Brand Advocacy Manager, Mathew, at mgreeson@kengarff.com or 801-297-7325. Thank you!


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About Our Dealership

Dealer on Cars.com since July 2004

Ken Garff West Valley proudly serves the Wasatch Front with a new and pre-owned inventory of Chrysler, Dodge and Jeep vehicles. Our enourmous inventory is located at two dealerships only 2 blocks apart form one another in West Valley City. At Ken Garff West Valley we provide our customers with a HUGE selection of new and high quality pre-owned, vehicles, exceptional service and parts availability, financial assistance and more. Click the chat button or give us a call to experience our our exceptional service!

"We Hear You."