Fred Anderson Toyota of Charleston

Reviews

Average Ratings

4.9
3971 lifetime reviews. Includes reviews of Fred Anderson Toyota of Charleston from DealerRater.com
  • great service

    we were from out of town, they were quick to deal with the situation, although they had a lot of others in front of us. They gave us a ride to ge...

    Dealer Response

    Wanda, thank you so much for the excellent review. We are very happy that we completed your service quickly. We understand that servicing your car...


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    we were from out of town, they were quick to deal with the situation, although they had a lot of others in front of us. They gave us a ride to get something to eat, and then had the situation resolved soon after we returned.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Wanda, thank you so much for the excellent review. We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We thank you for your business and hope to see you again for your future automotive needs! Best regards, Steven Rhoads - GM I 843-556-9110


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  • 2017 highlander purchase

    We loved working with Matt Kinard at Fred Anderson Toyota in Charleston. Matt and the team made the purchasing process one of the fastest my wife...


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    We loved working with Matt Kinard at Fred Anderson Toyota in Charleston. Matt and the team made the purchasing process one of the fastest my wife and I have experienced! We highly recommend Matt and the dealership for anyone looking for a Toyota vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great buying experience
    October 19, 2017

    This was my 4th time purchasing a Tacoma and this was by far the easiest. It was well worth the 2 hour drive. David was genuine and honest from t...

    Fred Anderson Toyota of Charleston

    Thanks for this great review and congratulations on your new car! I am so pleased that David was able to provide you with such exceptional service...


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    This was my 4th time purchasing a Tacoma and this was by far the easiest. It was well worth the 2 hour drive. David was genuine and honest from the start. His only aim seemed to be to get me a truck I really liked. I had a fair set price in my head and they were able to get me to that. Ask them about the family plan, it???s worth a trip.

    Does recommend this dealer
    Fred Anderson Toyota of Charleston

    Thanks for this great review and congratulations on your new car! I am so pleased that David was able to provide you with such exceptional service. Enjoy your new Toyota Tacoma! Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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  • Fast and easy.
    October 19, 2017

    I showed up for an oil change, and left with a new Toyota truck. I got what I wanted, and it was fast and easy.

    Fred Anderson Toyota of Charleston

    Thank you for your feedback and congratulations on your new Toyota! It's fantastic to know that we were able to make your purchase incredibly easy...


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    I showed up for an oil change, and left with a new Toyota truck. I got what I wanted, and it was fast and easy.

    Does recommend this dealer
    Fred Anderson Toyota of Charleston

    Thank you for your feedback and congratulations on your new Toyota! It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you again in the future. Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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  • Great!
    October 19, 2017

    Quick and efficient even on a really busy day. Greatly pleased with their service. All the employees were really helpful and really nice when assi...

    Fred Anderson Toyota of Charleston

    Brit, thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from Fred Anderson Toyota of Ch...


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    Quick and efficient even on a really busy day. Greatly pleased with their service. All the employees were really helpful and really nice when assisting me.

    Does recommend this dealer
    Came in for service or repair
    Fred Anderson Toyota of Charleston

    Brit, thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from Fred Anderson Toyota of Charleston. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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  • Fred Anderson Toyota Tundra purchase
    October 19, 2017

    Great experience purchasing out Tundra. No pressure- no haggling over price. Fair offer on our trade. Everyone was very nice & professional. Easie...

    Fred Anderson Toyota of Charleston

    Tim, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad t...


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    Great experience purchasing out Tundra. No pressure- no haggling over price. Fair offer on our trade. Everyone was very nice & professional. Easiest purchase experience I've had in over 40 years of buying cars.

    Does recommend this dealer
    Fred Anderson Toyota of Charleston

    Tim, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Fred Anderson Toyota of Charleston. Thank you so much for your business and enjoy your new Toyota Tundra! Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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  • Customer Service
    October 18, 2017

    Everyone is so nice here and really try to assist their customers. The representatives made sure to answer all of my questions during my visit to ...

    Fred Anderson Toyota of Charleston

    We appreciate the kind words, Jess. We look forward to seeing you again in the future! Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com...


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    Everyone is so nice here and really try to assist their customers. The representatives made sure to answer all of my questions during my visit to get my car serviced.

    Does recommend this dealer
    Came in for service or repair
    Fred Anderson Toyota of Charleston

    We appreciate the kind words, Jess. We look forward to seeing you again in the future! Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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  • Quick, Easy, No Stress
    October 17, 2017

    I emailed through their website on a Friday afternoon asking for an unusual and very specific trim/packages/options for a vehicle. I got a call ba...

    Fred Anderson Toyota of Charleston

    Your kind words mean a lot to us, Richard. We appreciate your feedback and are happy to hear that our team was able to meet your needs. At Fred An...


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    I emailed through their website on a Friday afternoon asking for an unusual and very specific trim/packages/options for a vehicle. I got a call back in ~20 minutes form their sales team and they have found a car that was almost identical to what I wanted. I had an info sheet emailed over immediately after that, and had an appointment scheduled the following morning after that. Came in the following morning to the dealership and everything was ready to go. I had all my documents and value estimates and everything ready to begin a rough few hours of haggling. But after a pleasant conversation, their first offer was actually less that I was going to argue for, so I took it. I as in and out in 45 minutes. Overall a very easy process. I was very happy with the service, very happy with the price, and very happy with the fact that I was given a fair deal right out the gate without having to haggle.

    Does recommend this dealer
    Fred Anderson Toyota of Charleston

    Your kind words mean a lot to us, Richard. We appreciate your feedback and are happy to hear that our team was able to meet your needs. At Fred Anderson Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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  • Had a bad experience, but management stepped up and fixed it
    October 16, 2017

    I struggled to decide the appropriate rating for this business. I bought my first car there years ago, and they???ve treated me pretty well over t...

    Fred Anderson Toyota of Charleston

    Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that your concern w...

    Fred Anderson Toyota of Charleston

    Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that your concern w...


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    I struggled to decide the appropriate rating for this business. I bought my first car there years ago, and they???ve treated me pretty well over the years. But, last week I had an unbelievably bad experience when I took my car to their service bay. The rep assigned to me lied, obfuscated, and behaved in an inexcusable way, and it took over 4.5 hours just to get a new key reprogrammed. Given that, you might be asking yourself, ???Why did you give them four stars????. Well, that???s because after the fact, management went the extra mile to make things right. Andy, the manager on duty, and Steven, the GM, both reached out to me directly and they refunded my payment in full. Beyond the money, the fact that management really seemed to care and was personally invested in my experience speaks wonders about the organization. In every business, a footsoldier makes mistakes from time to time. The important thing is how the business responds. Just look at the fact that Steven personally responds to every Google review. Personally, I figured they were just paying a social media company to provide lipservice on and manage their reputation. But, that???s not the case. That???s Steven???s real email and phone number you see posted, and he actually does pick up when you call. So, at the end of the day, yes I had a bad time at their service bay. But, my case was an outlier, and management???s response was stellar. I highly recommend their services ??? just keep in mind that you might have to be a squeaky wheel to get the right person???s attention.

    Does recommend this dealer
    Came in for service or repair
    Fred Anderson Toyota of Charleston

    Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact me directly. Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110

    Fred Anderson Toyota of Charleston

    Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact me directly. Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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  • Matt is the Bomb.com
    October 15, 2017

    My husband and I had such a wonderful experience with Matt! He is honest, humble and the absolute best sales man at Fred Anderson!! He got us such...

    Fred Anderson Toyota of Charleston

    I am happy to hear that your time spent with Matt was pleasant. Congratulations on your new car! If you have any questions or need any further ass...


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    My husband and I had such a wonderful experience with Matt! He is honest, humble and the absolute best sales man at Fred Anderson!! He got us such a great deal on our vehicle we purchased today. He went above and BEYOND with his excellent customer service. We will 1000% recommend him every time. Thank you Matt!!!

    Does recommend this dealer
    Fred Anderson Toyota of Charleston

    I am happy to hear that your time spent with Matt was pleasant. Congratulations on your new car! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Steven Rhoads - GM , srhoads@anderson-auto.com I (843) 556-9110


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