Reviews
Went in to look at a car that was kind of a settling
Went in to look at a car that was kind of a settling choice, left with a 1st choice vehicle and great warranty. Josh and finance team worked great to help me with first time financing and insurance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
It was a great experience from start to finish.
It was a great experience from start to finish. Painless car buying at its best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fred Anderson Toyota of Charleston. Please feel free to contact us if you have any questions on your new purchase. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Great dealership!
Great dealership! The salesman, Brandon, was helpful in finding a good deal on a nice truck. Would highly recommend visiting Fred Anderson Toyota dealership and asking for Brandon.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Brandon's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
I wish I could give Fred Anderson Toyota a 0 star rating.
I wish I could give Fred Anderson Toyota a 0 star rating. We bought a like new RAV4 certified preowned vehicle days before we went on vacation to Kiowa Island. While traveling on I-95 the air conditioning blew out and left us sweltering in the SC heat. The next morning I took the car to Fred Anderson Toyota for repair and when contacted was told that the repairs would cost us over $700 (out of pocket) which included a one day rental of a car that was not as nice as the one we were driving. We had purchased the best warranty available so that we would not have to worry about a situation like this. I had informed the service advisor, Frank DeGrasse, about the warranty coverage on the car, however he ignored our coverage and tried to say that we had encountered a road hazard and the warranty would not cover the repair. Looking at the video we were sent by the mechanic, it was obvious that it would have taken an impact that would have shattered the protective shield under the car to have done what they claimed. The protective shield was not even scratched!!! They pointed to a scrape on the front bumper and said that was evidence of a road hazard. I shared the video with a former Toyota repair technician and other highly experienced mechanics that I know and trust explicitly and every one of them said the same thing, that there was no possible way that the damage that they saw could have occurred the way FAT described. I was forced to pay over $170 to get our car back and drove the rest of our vacation in the June/July heat of Charleston SC. We took our car back to Pinehurst Toyota in Pinehurst, NC where we purchased the car. We were treated with respect and given a very nice rental, while repairs were made at no charge. The service department agreed that the problem was not caused by any road hazard. We can only speculate that Fred Anderson Toyota was trying to take advantage of out of town travelers. Hopefully this will help caution others who may be caught in the same situation. If faced with the same situation in the future, I would definitely make the drive to Savannah Toyota instead, even though the drive is longer. DO NOT TRUST FRED ANDERSON CHARLESTON TOYOTA !!!!!!!!! TRAVELERS BEWARE !!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Hepler, thank you for your review. On the recorded call Frank had mentioned if something was hit and you got very irritated and started yelling and hung up. Frank tried calling back but you would not answer. For a vehicle that was only 2 days old it had a hit on the bumper that was lined up with the condenser. We just now looked up Toyotas internal records where warranties have to be submitted. The dealer you took it back to, submitted the O ring was blown out and that's completelyfalse, it was the clamp that held the line. We do not submit fraudulentwarranty claims to be paid on. I'm sure the dealer there did it because you purchased your vehicle there but we are in the business to do things the right and honest way. I've left you a voicemail and I'm more than happy to speak with you about this and I apologize you had a bad experience. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Eddie was extremely helpful!
Eddie was extremely helpful! This was my first time buying a car, and as a college student I definitely came into the process with some questions and needing some guidance. Eddie was very clear in all the information he gave, down-to-earth and calming in his personality, and generally a great dealer to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Eddie's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
The smoothest transaction I ever encountered and best
The smoothest transaction I ever encountered and best customer service! Thank you to Andrey, Matthew, and Marlon! Great experience and would recommend them to any friends and/or family. Very professional!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
JJ was incredibly helpful and explained my options
JJ was incredibly helpful and explained my options thoroughly. We’ll be back for the next car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review and shoutout for JJ! We really appreciate your business. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
JJ was wonderful to work with.
JJ was wonderful to work with. He is so knowledgeable about the vehicles and very easy to communicate with. Thanks for a great experience, JJ!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Buying a truck is different these days, but this dealer
Buying a truck is different these days, but this dealer helped me get out of a situation with my old Nissan that had issues and offered solutions to help until my new Tundra came in. Also negotiations were straight forward and expedient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Marlon was very friendly and helpful.
Marlon was very friendly and helpful. Matt was good with helping us understand the financing part of the deal. They are excellent employees.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Marlon's and Matt's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110