Reviews
Write a reviewIt was good but we ended up getting a BMW because they
It was good but we ended up getting a BMW because they were more interested in our needs and wants. Audi thinks their cars will sell themselves 😂. Wake up Audi!!!
It was good but we ended up getting a BMW because they
It was good but we ended up getting a BMW because they were more interested in our needs and wants. Audi thinks their cars will sell themselves 😂. Wake up Audi!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I was never contacted by anyone from this dealership
I was never contacted by anyone from this dealership about the Audi I was inquiring about.
I was never contacted by anyone from this dealership
I was never contacted by anyone from this dealership about the Audi I was inquiring about.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lance, We apologize for any missed communication. We would like to hear from you directly if possible, our Audi GSM can be reached at aggoldsmith@mcdanielsgroup.com. Thank you!
Great Experience!
I had a wonderful experience purchasing a new car from McDaniels Accura/Audi. SJ Duong was the associate who helped me with the purchase, and he made it very simple and smooth. Great environment and excellent customer service. I never felt pressured or uncomfortable, plus, I got a great deal and I love my new car! Would definitely recommend!
Great Experience!
I had a wonderful experience purchasing a new car from McDaniels Accura/Audi. SJ Duong was the associate who helped me with the purchase, and he made it very simple and smooth. Great environment and excellent customer service. I never felt pressured or uncomfortable, plus, I got a great deal and I love my new car! Would definitely recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Major issues with my new Audi and the dealership
My brand new Audi 2020 Q5 I leased for my mother left us stranded with only 2,000 miles and was totaled by Audi because the engine needed to be replaced. It’s been 65 days with no resolution from Audi of Charleston who keeps making excuses and yet to put her in a loaner which they have control over. Audi is still charging me lease payments , the dealership never gave us a loaner, and the manager still has not provided an update. I have owned all of the luxury brands and never experienced such poor service from a dealership. You spend the kind of money you do on luxury cars so you do not have issues and if you do they are resolved quickly. Taylor
Major issues with my new Audi and the dealership
My brand new Audi 2020 Q5 I leased for my mother left us stranded with only 2,000 miles and was totaled by Audi because the engine needed to be replaced. It’s been 65 days with no resolution from Audi of Charleston who keeps making excuses and yet to put her in a loaner which they have control over. Audi is still charging me lease payments , the dealership never gave us a loaner, and the manager still has not provided an update. I have owned all of the luxury brands and never experienced such poor service from a dealership. You spend the kind of money you do on luxury cars so you do not have issues and if you do they are resolved quickly. Taylor
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Kimberly
I would like to take the time out and recognize Kimberly! Outstanding customer service indeed. Was very attentive and was honest with me during this process of finding a car! Kimberly was/is awesome. Gotta go see her!!!!! See you soon😉
Kimberly
I would like to take the time out and recognize Kimberly! Outstanding customer service indeed. Was very attentive and was honest with me during this process of finding a car! Kimberly was/is awesome. Gotta go see her!!!!! See you soon😉
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellence
We drove 3 hours to buy a car! SJ was very helpful and made the buying process very easy for us! The facility was very clean and extra precaution was taken during this time of a pandemic. We appreciate all that SJ and Amber did to help us.
Excellence
We drove 3 hours to buy a car! SJ was very helpful and made the buying process very easy for us! The facility was very clean and extra precaution was taken during this time of a pandemic. We appreciate all that SJ and Amber did to help us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolutely over and beyond 👌
I have bought 2 cars so far and if I need anything about cars, here is the only place that I will go. SJ is awesome and master in taking care of you to listen to your needs and making sure that you get what you exactly want. You gonna feel comfortable and welcoming there and also professional business at the same time. Thank you all for the wonderful experience every time.
Absolutely over and beyond 👌
I have bought 2 cars so far and if I need anything about cars, here is the only place that I will go. SJ is awesome and master in taking care of you to listen to your needs and making sure that you get what you exactly want. You gonna feel comfortable and welcoming there and also professional business at the same time. Thank you all for the wonderful experience every time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great comments!
Thanks
My recent experience with Mcdaniels Acura/Audi was a pleasant one. SJ was very informative and made the process an easy 1 for me. All staff that I encountered provided excellent customer service. Thank you
Thanks
My recent experience with Mcdaniels Acura/Audi was a pleasant one. SJ was very informative and made the process an easy 1 for me. All staff that I encountered provided excellent customer service. Thank you
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great comments!
Great customer service
The level of customer service provided by SJ was amazing. By far, this was the best car buying exoerience I have ever had. Thank you SJ and the staff at McDaniels Acura
Great customer service
The level of customer service provided by SJ was amazing. By far, this was the best car buying exoerience I have ever had. Thank you SJ and the staff at McDaniels Acura
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great comments!
Part Restocking Fee
McDaniels Audi failed to legally post their Re-stocking fee for parts, now that I want to cancel the order they tell me there is a 30% restocking fee. They nefariousouly posted a sign on a piece of paper after I complained. They will not refund my money until i pay a 30% restocking fee of $387.33 Please do not let them order your parts
Part Restocking Fee
McDaniels Audi failed to legally post their Re-stocking fee for parts, now that I want to cancel the order they tell me there is a 30% restocking fee. They nefariousouly posted a sign on a piece of paper after I complained. They will not refund my money until i pay a 30% restocking fee of $387.33 Please do not let them order your parts
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick- We strive for 5 star service and experiences, a special order part (approx $1200) carries restrictions that were posted. We were bending best we could to accomodate. Sincerely sorry this was not amicable to your liking. Audi Customer Care