McDaniels Acura/Audi

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(64 reviews)
Visit McDaniels Acura/Audi
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 7:30am–7:00pm 7:30am–6:00pm
Tuesday 7:30am–7:00pm 7:30am–6:00pm
Wednesday 7:30am–7:00pm 7:30am–6:00pm
Thursday 7:30am–7:00pm 7:30am–6:00pm
Friday 7:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (843) 408-0773 (843) 408-0773
Used (843) 408-0522 (843) 408-0522
Service (843) 277-6075 (843) 277-6075

Inventory

See all 119 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2008.
Authorized Acura and Audi Sales and Service.
As a luxury dealer we see the nicest trade-ins.
Trust a 30 year auto group!
Where It's Always Personal!

Service center

Phone number (843) 277-6075

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great Experience!

I had a wonderful experience purchasing a new car from McDaniels Accura/Audi. SJ Duong was the associate who helped me with the purchase, and he made it very simple and smooth. Great environment and excellent customer service. I never felt pressured or uncomfortable, plus, I got a great deal and I love my new car! Would definitely recommend!

5.0

Great Experience!

I had a wonderful experience purchasing a new car from McDaniels Accura/Audi. SJ Duong was the associate who helped me with the purchase, and he made it very simple and smooth. Great environment and excellent customer service. I never felt pressured or uncomfortable, plus, I got a great deal and I love my new car! Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Major issues with my new Audi and the dealership

My brand new Audi 2020 Q5 I leased for my mother left us stranded with only 2,000 miles and was totaled by Audi because the engine needed to be replaced. It’s been 65 days with no resolution from Audi of Charleston who keeps making excuses and yet to put her in a loaner which they have control over. Audi is still charging me lease payments , the dealership never gave us a loaner, and the manager still has not provided an update. I have owned all of the luxury brands and never experienced such poor service from a dealership. You spend the kind of money you do on luxury cars so you do not have issues and if you do they are resolved quickly. Taylor

1.0

Major issues with my new Audi and the dealership

My brand new Audi 2020 Q5 I leased for my mother left us stranded with only 2,000 miles and was totaled by Audi because the engine needed to be replaced. It’s been 65 days with no resolution from Audi of Charleston who keeps making excuses and yet to put her in a loaner which they have control over. Audi is still charging me lease payments , the dealership never gave us a loaner, and the manager still has not provided an update. I have owned all of the luxury brands and never experienced such poor service from a dealership. You spend the kind of money you do on luxury cars so you do not have issues and if you do they are resolved quickly. Taylor

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Kimberly

I would like to take the time out and recognize Kimberly! Outstanding customer service indeed. Was very attentive and was honest with me during this process of finding a car! Kimberly was/is awesome. Gotta go see her!!!!! See you soon😉

5.0

Kimberly

I would like to take the time out and recognize Kimberly! Outstanding customer service indeed. Was very attentive and was honest with me during this process of finding a car! Kimberly was/is awesome. Gotta go see her!!!!! See you soon😉

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Excellence

We drove 3 hours to buy a car! SJ was very helpful and made the buying process very easy for us! The facility was very clean and extra precaution was taken during this time of a pandemic. We appreciate all that SJ and Amber did to help us.

5.0

Excellence

We drove 3 hours to buy a car! SJ was very helpful and made the buying process very easy for us! The facility was very clean and extra precaution was taken during this time of a pandemic. We appreciate all that SJ and Amber did to help us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Absolutely over and beyond 👌

I have bought 2 cars so far and if I need anything about cars, here is the only place that I will go. SJ is awesome and master in taking care of you to listen to your needs and making sure that you get what you exactly want. You gonna feel comfortable and welcoming there and also professional business at the same time. Thank you all for the wonderful experience every time.

5.0

Absolutely over and beyond 👌

I have bought 2 cars so far and if I need anything about cars, here is the only place that I will go. SJ is awesome and master in taking care of you to listen to your needs and making sure that you get what you exactly want. You gonna feel comfortable and welcoming there and also professional business at the same time. Thank you all for the wonderful experience every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great comments!

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5.0

Thanks

My recent experience with Mcdaniels Acura/Audi was a pleasant one. SJ was very informative and made the process an easy 1 for me. All staff that I encountered provided excellent customer service. Thank you

5.0

Thanks

My recent experience with Mcdaniels Acura/Audi was a pleasant one. SJ was very informative and made the process an easy 1 for me. All staff that I encountered provided excellent customer service. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great comments!

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5.0

Great customer service

The level of customer service provided by SJ was amazing. By far, this was the best car buying exoerience I have ever had. Thank you SJ and the staff at McDaniels Acura

5.0

Great customer service

The level of customer service provided by SJ was amazing. By far, this was the best car buying exoerience I have ever had. Thank you SJ and the staff at McDaniels Acura

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great comments!

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1.0

Part Restocking Fee

McDaniels Audi failed to legally post their Re-stocking fee for parts, now that I want to cancel the order they tell me there is a 30% restocking fee. They nefariousouly posted a sign on a piece of paper after I complained. They will not refund my money until i pay a 30% restocking fee of $387.33 Please do not let them order your parts

1.0

Part Restocking Fee

McDaniels Audi failed to legally post their Re-stocking fee for parts, now that I want to cancel the order they tell me there is a 30% restocking fee. They nefariousouly posted a sign on a piece of paper after I complained. They will not refund my money until i pay a 30% restocking fee of $387.33 Please do not let them order your parts

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rick- We strive for 5 star service and experiences, a special order part (approx $1200) carries restrictions that were posted. We were bending best we could to accomodate. Sincerely sorry this was not amicable to your liking. Audi Customer Care

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5.0

Used 2014 Yukon XL

Very easy to deal with. Price was very competitive. Communication was excellent. Car just as described. Had everything ready when I showed up, a very good experience.

5.0

Used 2014 Yukon XL

Very easy to deal with. Price was very competitive. Communication was excellent. Car just as described. Had everything ready when I showed up, a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks !!!

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5.0

Doung was great!

Duong was great! He was professional with everything. We cut the deal online and were out in 30 minutes. We Recommend everyone. He replied my emails prompty and professionally

5.0

Doung was great!

Duong was great! He was professional with everything. We cut the deal online and were out in 30 minutes. We Recommend everyone. He replied my emails prompty and professionally

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks you!!!

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