Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

5.0
11 lifetime reviews.
  • Great Service

    Was very happy with the dealership. We purchased a used Volvo XC90 and they couldn't of treated us better even as we were not purchasing an Infini...


    Show Full Review

    Was very happy with the dealership. We purchased a used Volvo XC90 and they couldn't of treated us better even as we were not purchasing an Infiniti. Will keep them in mind in the future for all our new and preowned vehicles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • helpful, seamless buying process

    We came to purchase a used car. The vehicle was CLEAN and totally as advertised. Our salesman, Burton, was ultra friendly and made us feel at home...


    Show Full Review

    We came to purchase a used car. The vehicle was CLEAN and totally as advertised. Our salesman, Burton, was ultra friendly and made us feel at home. Paul did such a great job - financing was a snap. Neither my wife nor I have had a better time buying a car. We would highly recommend this dealership to anyone interested in buying a quality vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • A+ customer service

    My overall experience with car dealerships may be limited (this is the second car purchased from a dealer- I have had 4 serious experiences) but a...


    Show Full Review

    My overall experience with car dealerships may be limited (this is the second car purchased from a dealer- I have had 4 serious experiences) but as an former sales person, I was blown away by Jake White's professionalism and customer service ability. My fiance and I are a young family that is in the middle of moving and only one reliable vehicle. Our budget was limited and our only down payment was a 2001 hyundai trade-in. Without naming names, we had a very very poor experience earlier in the week at another dealership. Originally, my fiance and I contacted him because of a truck my fiance was interested in, even though a mini-van was more of what we had in mind. Hearing this, Jake mentioned the 2010 Toyota Sienna XLE on the lot. Not only was he able to get us into the Sienna within our budget, he made the process very quick and easy for us. When all was said and down, we spent less than 3 hours at the dealership (which mind you, with a 1 year old doing anything for an hour is a miracle) and left with a vehicle that fits our needs much better than anything else we had found in months of looking. Jake kept our sales process moving and did not waste time with extraneous talking but still built a relationship with us. I highly recommend Jake and Infiniti of West Chester. Thank you guys again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent experience

    Had a great expierence at Infiniti of West Chester. Thanks to Steve Capano we found exactly what we were looking for after 100's of website searc...


    Show Full Review

    Had a great expierence at Infiniti of West Chester. Thanks to Steve Capano we found exactly what we were looking for after 100's of website searches. He is extremely professional and on the ball with every detail. It is clear his customers are his #1 priority. He even went out and took special pictures just for us and texted them to us since we live almost 2 hours away. From what we expierenced the whole staff was friendly, right down to our loan specialist Joe Kicinsk, who was extremely helpful plus got us a lower rate. We highly recommend Steve Capano and this dealership if you're looking for a new or used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • service

    Infinity of West Chester is a first rate organization. I recommend them to anyone looking for a car.


    Show Full Review

    Infinity of West Chester is a first rate organization. I recommend them to anyone looking for a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Promised second key, never provided

    During sale process was told second key was to be provided. But, "couldn't locate" ! Was finally sent a second key but for a different car. Theref...


    Show Full Review

    During sale process was told second key was to be provided. But, "couldn't locate" ! Was finally sent a second key but for a different car. Therefor, second key did not work. Refused to correct. New key from other dealer was $240 due to programming. Dealer ignored requests to stand behind sale statements, promises. GET EVERYTHING BEFORE YOU PAY THEM, cause . . .

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very Professional

    Bought my Lexus RX 350 here and everyone was very helpful. The process went very smooth and I will definately keep this dealership in mind when I ...


    Show Full Review

    Bought my Lexus RX 350 here and everyone was very helpful. The process went very smooth and I will definately keep this dealership in mind when I buy again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good Experience for Used Car purchase

    Bought a used Nissan Altima Hybrid. Had a good selection of cars across their three dealerships. Well treated without a hard sell. Myke was knowle...


    Show Full Review

    Bought a used Nissan Altima Hybrid. Had a good selection of cars across their three dealerships. Well treated without a hard sell. Myke was knowledgeable and helpful, though I did a lot of research on my own about hybrids, batteries and repair costs. Of course, once we were ready to talk about a deal, they brought in a manager. Still, a good experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Best place to buy a vehicle!

    We went to Infiniti of West Chester to purchase a 2006 Honda Pilot. With in the first few days of purchasing the check engine light came on and it...


    Show Full Review

    We went to Infiniti of West Chester to purchase a 2006 Honda Pilot. With in the first few days of purchasing the check engine light came on and it turned out the Honda needed a catalytic converter. Sean, our salesman, and Nick, the Sales manager compensated us with 2 really great deals. Either they would fix the converter or they would give us a fabulous deal on a different 2006 Honda Pilot that had way better features. We decided on the better Honda. The entire time dealing with Sean, we did not feel pressured into a sale. He was very nice, easy going and not a typical salesperson. All of the staff was very respectful and patient. We would definitely recommend Infiniti of West Chester and we would definitely recommend Sean.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good Dealership

    I was in this dealership a couple times, looking for a used G35x. The salesman I worked with was new to the dealership, but was friendly and willi...


    Show Full Review

    I was in this dealership a couple times, looking for a used G35x. The salesman I worked with was new to the dealership, but was friendly and willing to let me drive a couple cars. He was a bit pushy to have me drive things above my stated price range. I ended up buying one of those cars though, so I can't really complain. I was quoted a monthly payment over the phone before coming in to sign the paperwork, but when I came in, it was actually $10/month higher. Not a big deal, but annoying. The car only had 1 key and they charged me for the 2nd one rather than just including it in the price. He only showed me how to pair my phone etc once I asked him - I would expect him to volunteer to walk me through everything once I've bought it. Overall, it felt somewhat rushed and they were only interested in the sale (something I would expect from a generic used car dealer) and not the personal service I would expect from an Infiniti dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review