North Plainfield Nissan

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
347 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 24, 2019

    I place an inquiry on their websites about a vehicle I was interested in 2 days ago and never received a response back. Then I seen the same car on cars.com... and place an additional request and receive a text message if I was ok with texting and I responded back Yes. So far to date i have not received any other communication from this dealership. I will be assuming that they have no internet department or they just don't care about customers to be dealing with them. I truly a lack of customer service from this dealership.

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Steve, I truly apologize for the lack of communication on our end. This is certainly not our goal and I apologize. I will look into the communication... breakdown on our end and would also like to help you in your search. Thank you for bringing this to our attention. Nathaly Calles - Owner Loyalty Manager - 908-912-1333

  • 1.0 out of 5
    July 24, 2019

    I place an inquiry on their websites about a vehicle I was interested in 2 days ago and never received a response back. Then I seen the same car on cars.com... and place an additional request and receive a text message if I was ok with texting and I responded back Yes. So far to date i have not received any other communication from this dealership. I will be assuming that they have no internet department or they just don't care about customers to be dealing with them. I truly a lack of customer service from this dealership.

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    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Steve, Thank you again for giving me the opportunity to make this right. We do appreciate you as a customer. Bruno left you a voicemail this mor...ning regarding the numbers you spoke about. If there is anything else I can do to assist please call me directly at (908)912-1333, I would be glad to help! Nathaly Calles, Owner Loyalty Manager

  • March 11, 2017

    I was attended by Omar Alkhalaf, a very nice young gentleman who helped me and answer all my question. By now I am very satisfied with my purchase... Thank... you Guys...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    My name is Stan Sher and I am the Client Care Manager here. On behalf of our team I would like to thank you for your business. I hope that you signed ...up for our North Plainfield Nissan advantage package which gives you great benefits as a customers of ours. Thank you again.

  • 5.0 out of 5
    July 12, 2019

    Blanca was so awesome and informative, such a sweet girl! Had a great experience, made me feel comfortable, I love my Nissan. I definitely recommend

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words about Bianca! We are so glad that she helped you get into your new Nissan. Your recommendation means the world to all of... us at North Plainfield Nissan!

  • 5.0 out of 5
    July 12, 2019

    I was very satisfied with my experience at North Plainfield Nissan.. my delivery coordinator Lilibeth was excellent and very informative I highly recommend... this dealership to anyone looking to purchase a vehicle. Great job Nissan!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are honored to earn your recommendation! Thank you so much for choosing North Plainfield Nissan for all your auto service needs and for sharing you...r experience. We look forward to assisting you next time.

  • 1.0 out of 5
    July 5, 2019

    If I could give 0 stars, I would. I visited this Nissan on 7/1/2019 in hopes of getting an oil change and a tire rotation. I have had issues with this... Nissan in the past but it is the closest to my home, so I figured new management, let me give it a shot. After waiting for my services to be completed, I was charged full price for both the oil change and tire rotation. Because I have had issues with this place in the past, I labeled my tires 1-4 to make sure they were rotated. I went to check and no surprise they had not been rotated. Oil change was done this time but the tires were not rotated and I was charged full price for it. I spoke with the manager and he didn't seem to care that this was the SECOND time my tires were not rotated but I was charged for the service. Will never return to this Nissan and people save yourself the headache, visit another Nissan dealership.

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    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    John, this is very concerning so I looked into your vehicle history and noticed that you declined the tire rotation and balance. I don't see a charge ...for this service but would be happy to review the bill with you. Would you please call me at your convenience? Mike Ramos - Service Manager - 908-755-6400

  • 1.0 out of 5
    July 5, 2019

    If I could give 0 stars, I would. I visited this Nissan on 7/1/2019 in hopes of getting an oil change and a tire rotation. I have had issues with this... Nissan in the past but it is the closest to my home, so I figured new management, let me give it a shot. After waiting for my services to be completed, I was charged full price for both the oil change and tire rotation. Because I have had issues with this place in the past, I labeled my tires 1-4 to make sure they were rotated. I went to check and no surprise they had not been rotated. Oil change was done this time but the tires were not rotated and I was charged full price for it. I spoke with the manager and he didn't seem to care that this was the SECOND time my tires were not rotated but I was charged for the service. Will never return to this Nissan and people save yourself the headache, visit another Nissan dealership.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    John, this is very concerning so I looked into your vehicle history and noticed that you declined the tire rotation and balance. I don't see a charge ...for this service but would be happy to review the bill with you. Would you please call me at your convenience? Sam Asman - General Manager - 908-755-6400 x1330

  • 5.0 out of 5
    June 4, 2019

    I have been coming to No Plai field Nissan since 2006. They have proven that I am a valued customer. I truly happy with Sales Department and Service Department

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your review of North Plainfield Nissan! We love happy customers and I greatly appreciate your loyal business for the past 13 yea...rs. Thank you for your support and I look forward to working with you again soon.

  • 4.0 out of 5
    May 28, 2019

    My family and I had a great experience trading our leased Sentra for a brand new Pathfinder. We did not feel pressured or rushed in the process.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for coming to North Plainfield Nissan for your new Nissan Pathfinder! We are happy to hear that you and your family had a positive experienc...e working with our team.

  • 5.0 out of 5
    May 18, 2019

    Good customer service, nice to have coffee and. bagels as a courtesy while you wait, wi-fi, t.v,,, why would anyone leave? I depend on them to take car... of my car and they do a great job.

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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Tess - It's fantastic to hear that you can depend on the North Plainfield Nissan team to take excellent care of your vehicle! We are so glad that y...ou enjoy your visits with us. Thank you for your repeat business!

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