Imports Auto Sales, Inc.

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Reviews

Average Ratings

3.5
88 lifetime reviews.
  • Very pleasant experience with dealer

    I purchased a 2007 Scion tC with 89,000 miles from the dealership back in 2012 and the experience I had with the dealership was very pleasant. I ...


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    I purchased a 2007 Scion tC with 89,000 miles from the dealership back in 2012 and the experience I had with the dealership was very pleasant. I walked on to the lot unsure of what I wanted to purchase and walked off the lot with my first car the same day. The salesman was very friendly and helped me to make my decision for what to purchase. The tC caught my eye and the salesman was straightforward enough to tell me that they thought buying a scion was a very smart decision. After inspecting the car for a little bit I decided to make the purchase. They were very reasonable with the price and even helped me out by fixing some cosmetic damage on the front bumper even though I was buying the car "as is". I still have the car to this day and it runs just as smoothly as it did the day I took it off the lot. They were extremely reasonable and pleasant to deal with and I have and would recommend this dealer to anyone looking for a used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very poor customer service

    I did confirm that the vehicle of my choice was available before going to check out the car. When I reached I was told that the car has been taken...


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    I did confirm that the vehicle of my choice was available before going to check out the car. When I reached I was told that the car has been taken by an employee for vacation. I was also told that once the person comes back I will be notified. I did not receive any till now when contacted again the sales person told me that the employee has not returned yet . Neither any effort made to contact the person. This is weird.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Customer Service

    Called about a 2008 audi a4 and immediately the sales representative answered all of my questions and provided me with even more information than ...


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    Called about a 2008 audi a4 and immediately the sales representative answered all of my questions and provided me with even more information than I requested

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great dealership all around

    Recently purchased a car from imports auto sales and had a great overall experience. They have a friendly and knowledgeable staff that made the ca...


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    Recently purchased a car from imports auto sales and had a great overall experience. They have a friendly and knowledgeable staff that made the car buying experience great overall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • My 2007 M6

    I bought my 2007 M6 from imports and nothing but prestige care coming from this dealer. Right when I stepped on the lot a sales rep came to help m...


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    I bought my 2007 M6 from imports and nothing but prestige care coming from this dealer. Right when I stepped on the lot a sales rep came to help me out treating me like family and told me he will find the car I want! Told him I wanted an M6 with low mileage and he should me the options they had!!! Right away I knew I can trust these guy with selling me the right car, all their cars look awesome and fully detailed. I bought my beautiful silver m6 with only 28k miles on it and have never been happier with the customer service I received!!! Thanks Imports coming back soon to get my second car from you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bought a m5 with 8600 miles on it

    had car for 2 months already put 4 thousand replacing clutch and now engine problems worst used car dealer do not recommend at all

    Dealer Response

    Dear Sprotafan We are sadden by your review as you drove the car and had inspected the car before purchasing it, and the car was sold as is where ...


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    had car for 2 months already put 4 thousand replacing clutch and now engine problems worst used car dealer do not recommend at all

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Sprotafan We are sadden by your review as you drove the car and had inspected the car before purchasing it, and the car was sold as is where is at a reduced price. As you were informed this is a BMW M5 with SMG transmission which operates differently than a standard automatic transmission. If the transmission is not operated properly it will prematurely wear out the clutch, which is what appears to have happened in this case. Additionally this car being an BMW M5 it requires special oil and fluids and needs to be serviced on very specific schedule and if this is not done the car will break down and require repair. As for repairs you were informed that you should get an extended warranty to cover any un foreseen issue, which you declined. The car drove and operated when you picked it up and you had no issues fro 2 months. As for the clutch, when a clutch is burning it has a very unique smell which is very noticeable, when the smell started the BMW M5 should have been taken to a service center. By the time you contacted us the clutch was totally burnt, this is a wear and tear part, what was the expectation. We stated we can send the car out for repair but it will need to be paid for, you stated you would not pay. You drove the car the clutch some how was burned, it needed to be replaced it needed to be paid for. As for the engine this is the first we are hearing about any engine issues, we would ask did you perform the BMW required service and did you use the correct fluids. We would gladly advise if you let us know what was done and is needed, but as you declined the extended warranty we would need to charge for any repairs or services to be done. Imports Auto Sales Inc


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  • I would nevet buy from imports Auto Sales again

    I will never recommend buying a car from imports Auto Sales in NJ everything about my experience was bad I had to put 2000 dollars in a car that I...

    Dealer Response

    Dear Alex Fearon We understand your frustration but as was discussed it should not be directed at us. You purchased a high end 5 series BMW, we pr...


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    I will never recommend buying a car from imports Auto Sales in NJ everything about my experience was bad I had to put 2000 dollars in a car that I had for 3 months

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Dear Alex Fearon We understand your frustration but as was discussed it should not be directed at us. You purchased a high end 5 series BMW, we provided you a warranty and we recommended you upgrade to full coverage. You declined, then you brought back the vehicle and requested we provided service for identifiable used conditions and we at our own expense re-mediate those issues. You then called again after 3 months telling us you hardly drove the vehicle and had to fix several other issues like the brakes, hoses, belts. We asked for the mileage at that time and you did not provide it. This last call you stated there are now even more issues then stated we caused the issues. We told you that before we could go forward we need to know the mileage, you did provide that but the fact is you drove the car 8000 miles, that is more than most people drive in a year. You stated that somehow we as the dealership should fix worn out parts and components and service the car for free, you were informed this car requires services every three thousand miles. We asked you to provide the services records, we still have not received them. It seems you as using the car as a taxi, or Uber and as most people know that creates excessive wear on a vehicle, even more so with a luxury BMW. So your feedback is self-severing you do not want pay for maintenance you rather blame us for you driving the car 8000 miles and now that it breaks down then call and complaint so we will fix it. When we asked for facts you provided none other then hear say and you had to paid to replace worn out parts. You did not purchase an maintenance warranty. We are saddened that you believe we mistreated you but we have provided you as much service and support that is reasonable. After driving a car 8000 miles and not performing necessary service having to spend $2000 on repairs of a BMW 5 series seem low. You purchased a 2008 535xi series not a Ford or Chevy. For example should you have replace the water pump for 2008 535 at the dealer ship it will cost around $1700, four tires will cost $ 2000, brakes will cost $3500.00 these are all items that can and do wear out and will wear out sooner if the car is used as a taxi or uber. As the fact show you drove 8000 miles in three months so you will have driven 24000 miles in a year about 12000 more than the average person. The car will require service and maintenance and if those scheduled services are not done the car will break down. All cars require maintenance especially if you are using them excessively as a Taxi but this is not the dealership responsibility. So why are you giving us a bad review for issues you were in control off. We request that you correct your statements and provide the complete facts not half truth and over dramatic statements. Imports Auto Sales Inc.


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  • Very satisfying experience.

    I recently bought my car from Imports Auto Sale , and I'm very satisfied with the service they provided. In general , they were very helpful guidi...

    Dealer Response

    Hello Bresca, glad to hear you were satisfied with the car you purchased from us, Hopefully you'll buy your next car from us! Thanks Imports Auto...


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    I recently bought my car from Imports Auto Sale , and I'm very satisfied with the service they provided. In general , they were very helpful guiding me through the process of buying my car , but specially the sales manager , Steve , he was very professional and offered great customer service. I'm very happy with my car purchase and have no negative feedback for this dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Bresca, glad to hear you were satisfied with the car you purchased from us, Hopefully you'll buy your next car from us! Thanks Imports Auto Sales


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  • Spectacular helpful and professional

    Great place, they treated me like family. From the time I came into the office for a car to this date they looked out for me. Steve helps me to fi...

    Dealer Response

    Hello Kenneth, We're glad that your happy with your purchase and customer service and hopefully we'll see you in the future for your next car. Tha...


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    Great place, they treated me like family. From the time I came into the office for a car to this date they looked out for me. Steve helps me to find the car I was looking for , got me the car I wanted and the deal I wanted. I will definitely be buying a lot more cars from them. Great business great dealership great people.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kenneth, We're glad that your happy with your purchase and customer service and hopefully we'll see you in the future for your next car. Thanks, Imports Auto Sales


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  • Email checking availability

    Emailed them about a used a6 they have but did not get any response.


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    Emailed them about a used a6 they have but did not get any response.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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