We live in the UK and decided to buy and import an American car as a Christmas present for my father. Up until we came across Choice Auto Centre, the ...whole process had been a pain in the neck. Very few dealerships understood when I explained that we were buying from overseas, and many would bombard us with emails asking when we could drop by for a visit - despite us living on another continent. When we called Choice Auto Centre, we knew we were in good hands. Paemon and his family were happy to answer all of our questions about taxes, fees, documentation and such. When we hired an inspector to test drive the car, they were happy for him to jack it up, take it for a drive and snap over a hundred photos. The guys at Choice also filmed a video of the car in action and sent it to us for extra peace of mind. They were friendly, patient and always available when we needed them. Best of all, they were not pushy like most car salesmen. This allowed us to make an informed and reasoned decision. We have had the car for about two weeks now and everyone loves it. It is exactly as described and a joy to drive. Paemon and his family even sent a handwritten thank you card. All in all, we experienced friendly, honest, and straightforward service from a proud family business. If I ever find myself living in Massachusetts, I'll know where to go!
I left a $500 deposit on 5.7.18 in cash because his credit card machine wasn’t working, and he made it seem like my card was declined even thoug...h the error message said communications error. I even pulled up my bank account on my phone to prove the money was in there. We have him cash instead, which he knew we had. We only left a deposit because he said he wouldn’t let us test drive the car without putting down a deposit. We had just drive an hour to see it and we didn’t buy it then because we were still going to see an other similar vehicle the next day. Which we purchased a year newer, 2000 less miles, better condition and $500 cheaper. It’s 5.19.18 and I still have no deposit back. He promised to return it on my debit card and told us to wait 48 hours. We waited 72 and when we called he said his credit card machine still isn’t working. He also couldn’t give us cash because his boss, which I thought Ray was the boss, doesn’t keep the money there. He said he would mail a Check. I called 4 days later telling him we didn’t receive it yet and he said he mailed it. I asked when since the mail takes about 2 days and he wouldn’t give me a day. So I did yell when?! And he said I don’t know my employee mailed it (sounds like boss talk) Monday Tuesday or Wednesday I don’t know . It was Thursday so probably why he stopped at Wednesday. It’s now Saturday the 19th and still no Check. So I call and ask if he can void the check and we’ll pick up a new one. He said he can’t do that. I have a personal bank account and I can do it on my phone... so I told him I’ll just contact an attorney and see him in small claims. He told me not to talk to him like that and he mailed the check and to stop calling him and proceeded to hang up on me now for the second time. He also hung up on me on Thursday when I was so persistent to know what day he mailed out the check. Not trust worthy. Do not leave a deposit with this man. I can’t believe this is how he handles his business. And if you’re actually not the owner I hope your boss sees this. I also wouldn’t be calling you if we had our deposit back like you promised.
Will NEVER buy from there again...you will get hosed...(check engine light will not turn off). Bad experience...Poor service...Will never purchase wit...hout driving the vehicle first...Enough said...
Looking to upgrade my wifes’s 2005 Mercedes e350. Found a 2010 ml350. Beautiful car and working with Ray was very easy. They made sure the car was... perfect when we received it and have done the repairs ever since. Always there to make any situation work for you. Never had better service. They make you feel like family.
If you are into cars, then this is the place to shop especially if you are looking for something a little different, I purchased a difficult to find V...8 VW toureag (fully loaded) 18 months ago and love it, returned today, everybody was as friendly and welcoming as ever, and drove 2 different X5M BMWs. Just a nice pleasant place to purchase a vehicle, now all I have to do is choose which one!!!
i had the best experience at Choice Auto center in Shrewsbury Ma, they were very honest, helpfull, Trustworthy, they listen to me, quick and painless,... the dealership made the process easy, quick and clear communication no pressure, didn't feel rushed, professional and polite sales person, Attentive to customer needs, Salesperson went above and beyond, would recommend this dealership to any friend in need of any type of automobile.
Customer Service was great! Would recommend this dealership to any friend in need of any type of automobile.
Excellent services and professional. The sales person very courtesy.
I can hardly believe how well they operate and what they can accomplish with almost impossible situations. My wife had a credit score of 498 and they ...got me a 5% rate. They are constantly buying new stuff every week to make the shopping experience nice and adventurous. They are family run and very respectful. Please take my word and go see these guys if you are looking for a car. Go see Ryan, he's great and can get you started.
I was calling and asking about why the same car as a car 10 miles from it was the exact same price but carried an extra 75,000 more miles on it, they ...told me they put their "best price" and its a one price store where they don't negotiate and told me "kid, lose this number".