Russ Darrow Mazda of Greenfield

Great service. Good people. Clean dealership. Would come back and do business here again. Great

We have always had good service here. The customer service reps are always nice and the technicians know what they are doing.

When into the dealership looking for a car and left the same day with a car. Great people in there, real nice and patient with me. Tracy was the guy i went through and he was real patient and very elaborative.

Professional and courteous staff that communicated the pros and cons of my car with me.

Everyone is pretty nice. I am usually only there for routine matters so, no complaints!

The customer service was bot inviting. The lady taking my money didn't even speak to me. The guy that did my intake just left the bill and my keys at the desk. I wasnt allowed to use debit to avoid the fee, even though it was stated that it was an option. My car had oil/grease on the seat and the floor. I was disappointed in being treated so indifferent. I had to request the video of the oil change. I wasn't able to see what was happening before I paid for the service.

When I arrived at Russ Darrow Mazda, it was very busy. I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my oil change within the hour. I then texted and asked if my car was ready for pick up and did not receive a response. I called an hour later and was told it would be another hour or hour and half to fix the recalls. I then did not hear anything for hours. I called again at 5:30 because I knew the shop would be closing. I asked if the car was ready and was told it was and I had been texted and called. When I said I received no notification it was checked on and the message was never sent. I dropped my car off at 9:45 and didn’t get it back until 6:00. Both times I received an update on progress were because I called the dealer. They did not contact me except for the completion of the oil change. I have gotten all my prior work done at Russ Darrow and have not had these issues.

Every thing went very smooth and everyone was kind, we were especially impressed with Donovan. Thank you.

Very thorough and helpful in getting me in late notice and taking care of all my problems.

Kelly was incredibly helpful throughout the entire process. She was friendly, knowledgeable, and thoughtful. I couldn't recommend her more. She was fantastic.