Reviews
Great service.
Great service. Good people. Clean dealership. Would come back and do business here again. Great
Great service.
Great service. Good people. Clean dealership. Would come back and do business here again. Great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Nick Saidai nick.saidai@russdarrow.com
We have always had good service here.
We have always had good service here. The customer service reps are always nice and the technicians know what they are doing.
We have always had good service here.
We have always had good service here. The customer service reps are always nice and the technicians know what they are doing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
When into the dealership looking for a car and left the
When into the dealership looking for a car and left the same day with a car. Great people in there, real nice and patient with me. Tracy was the guy i went through and he was real patient and very elaborative.
When into the dealership looking for a car and left the
When into the dealership looking for a car and left the same day with a car. Great people in there, real nice and patient with me. Tracy was the guy i went through and he was real patient and very elaborative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
Professional and courteous staff that communicated the
Professional and courteous staff that communicated the pros and cons of my car with me.
Professional and courteous staff that communicated the
Professional and courteous staff that communicated the pros and cons of my car with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com
Everyone is pretty nice.
Everyone is pretty nice. I am usually only there for routine matters so, no complaints!
Everyone is pretty nice.
Everyone is pretty nice. I am usually only there for routine matters so, no complaints!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
The customer service was bot inviting.
The customer service was bot inviting. The lady taking my money didn't even speak to me. The guy that did my intake just left the bill and my keys at the desk. I wasnt allowed to use debit to avoid the fee, even though it was stated that it was an option. My car had oil/grease on the seat and the floor. I was disappointed in being treated so indifferent. I had to request the video of the oil change. I wasn't able to see what was happening before I paid for the service.
The customer service was bot inviting.
The customer service was bot inviting. The lady taking my money didn't even speak to me. The guy that did my intake just left the bill and my keys at the desk. I wasnt allowed to use debit to avoid the fee, even though it was stated that it was an option. My car had oil/grease on the seat and the floor. I was disappointed in being treated so indifferent. I had to request the video of the oil change. I wasn't able to see what was happening before I paid for the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
When I arrived at Russ Darrow Mazda, it was very busy.
When I arrived at Russ Darrow Mazda, it was very busy. I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my oil change within the hour. I then texted and asked if my car was ready for pick up and did not receive a response. I called an hour later and was told it would be another hour or hour and half to fix the recalls. I then did not hear anything for hours. I called again at 5:30 because I knew the shop would be closing. I asked if the car was ready and was told it was and I had been texted and called. When I said I received no notification it was checked on and the message was never sent. I dropped my car off at 9:45 and didn’t get it back until 6:00. Both times I received an update on progress were because I called the dealer. They did not contact me except for the completion of the oil change. I have gotten all my prior work done at Russ Darrow and have not had these issues.
When I arrived at Russ Darrow Mazda, it was very busy.
When I arrived at Russ Darrow Mazda, it was very busy. I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my oil change within the hour. I then texted and asked if my car was ready for pick up and did not receive a response. I called an hour later and was told it would be another hour or hour and half to fix the recalls. I then did not hear anything for hours. I called again at 5:30 because I knew the shop would be closing. I asked if the car was ready and was told it was and I had been texted and called. When I said I received no notification it was checked on and the message was never sent. I dropped my car off at 9:45 and didn’t get it back until 6:00. Both times I received an update on progress were because I called the dealer. They did not contact me except for the completion of the oil change. I have gotten all my prior work done at Russ Darrow and have not had these issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Every thing went very smooth and everyone was kind, we
Every thing went very smooth and everyone was kind, we were especially impressed with Donovan. Thank you.
Every thing went very smooth and everyone was kind, we
Every thing went very smooth and everyone was kind, we were especially impressed with Donovan. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Saidai nick.saidai@russdarrow.com
Very thorough and helpful in getting me in late notice
Very thorough and helpful in getting me in late notice and taking care of all my problems.
Very thorough and helpful in getting me in late notice
Very thorough and helpful in getting me in late notice and taking care of all my problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
Kelly was incredibly helpful throughout the entire
Kelly was incredibly helpful throughout the entire process. She was friendly, knowledgeable, and thoughtful. I couldn't recommend her more. She was fantastic.
Kelly was incredibly helpful throughout the entire
Kelly was incredibly helpful throughout the entire process. She was friendly, knowledgeable, and thoughtful. I couldn't recommend her more. She was fantastic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Jon, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Kelly and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Nick Saidai nick.saidai@russdarrow.com