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I have been apart of the Russ Darrow Group since September 2017. Before that I spent 5 years working at many different kitchens around Sheboygan. I love working with people and with my laid back personality, we will make your car buying experience as stress free as possible.","emailTxt":"Alexander.becker@russdarrow.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28550/employees/fa4d145d2236.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437630,"firstName":"William","lastName":"Awe","titleText":"Salesperson","emailTxt":"william.awe@russdarrow.com","combinedEmpAvgRatingNbr":3.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28550/employees/50be9f864978.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1204329600","industryStartDtUtc":"1204329600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":528716,"personPtyId":47333935,"firstName":"Troy","lastName":"Newman","titleText":"sales manager","emailTxt":"Troy.Newman@russdarrow.com","combinedEmpAvgRatingNbr":3.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437631,"personPtyId":34396480,"firstName":"James","lastName":"Lausten","titleText":"Service Manager","emailTxt":"jim.lausten@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28550/employees/4f6c8962c452.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":525889,"personPtyId":44482602,"firstName":"Nick","lastName":"Saidai","titleText":"general manager","emailTxt":"nick.saidai@russdarrow.com","combinedEmpAvgRatingNbr":3.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":594917,"firstName":"Jonathon","lastName":"Greenwood","titleText":"FI Manager","emailTxt":"jonathon.greenwood@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":549445,"firstName":"Nick","lastName":"Cuthbert","titleText":"salesperson","emailTxt":"Nick.Cuthbert@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":591354,"firstName":"Ruby","lastName":"Wright","titleText":"Service Advisor","emailTxt":"ruby.wright@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":450081,"personPtyId":33909766,"firstName":"Ivan","lastName":"Lawler","titleText":"Director of Operations","emailTxt":"Ivan.lawler@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28550/employees/9d290704def8.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1004572800","industryStartDtUtc":"754704000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":591215,"firstName":"Arnoldo","lastName":"Diaz","titleText":"Salesperson","emailTxt":"arnoldo.diaz@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":615987,"firstName":"Ben","lastName":"Artymowski","titleText":"Sales & Leasing Consultant","shortBioText":"I\u001ave been in the car industry since I was 18!","emailTxt":"benjamen.artymowski@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1564621200","industryStartDtUtc":"1333242000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":615989,"firstName":"Brian","lastName":"Delmore","titleText":"Sales & Leasing Consultant","shortBioText":"I'm here to solve all your car buying needs! 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Russ Darrow Mazda of Greenfield

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Russ Darrow Mazda of Greenfield Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2008

Russ Darrow Mazda of Greenfield is proud to offer the entire Mazda line-up, as well as, an extensive inventory of used and certified pre-owned vehicles. There are so many perks to purchasing with Russ Darrow Mazda including:

...


Get a Russ Darrow Reward's Card.
Refinance your current loan.
Need Car Insurance, we can help.
We Service all Makes and Models.
Financing with over 22 banks for the lowest rate.
Bad Credit? We Can Help!
We will beat any competitors price!

"Experience the Darrow Difference Today!"

Service

Oil, Filter Change

$18.95 and up*

Wheel Balance

$34.95

New Brake Pads/Shoes (Front)

$119.95 and up*

Detailing

$99.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
558 lifetime reviews. Includes reviews of Russ Darrow Mazda of Greenfield from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 4, 2019

    Found a car online at this dealership. Monday, I called and got us an appointment for a test drive Wednesday, along with completing preapproval financial... paperwork. Tuesday I see the vehicle I have an appointment to see was listed at another dealership. I called Russ Darrow to confirm that they would have the car at their dealership by Wednesday 9 AM for our appointment. They told me yes it is flagged and will be coming over here today, will be ready tomorrow. We arrive at the dealership and they tell us the vehicle is sold. Someone purchased it Tuesday night before it was transferred to Russ Darrow. What?! A phone call from the dealership would have been very nice to notify us the car we were going to see was sold. Long story short, not very happy with how any of that was handled. We ended up buying a similar vehicle with more miles but it was a little cheaper. Dale was a nice salesman. He felt bad the car was sold the previous night. He was not aware of it. As of 9 AM the vehicle was still not marked as sold. He had to call the dealership and they told him that it was sold last night. It was not his fault. Despite doing a lot of things ahead of time, it still took 3 1/2 hours to get out of there. Typical car buying experience. Bait and switch with high pressure sales. Will never go back to any Russ Darrow dealership ever again. Horrible experience.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 17, 2019

    Saw Chevy HHR on website, called to verify car was there and was affirmed it was there. Drive 45 min. to see car and come to find out it is not there.... They play tricks to get you to show up and then try to sell you something you are not even interested in. Never going to buy a car from them again.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • March 20, 2018

    The wife and I were looking for a second vehicle a sedan. I ended up trading in my 2006 Trailblazer. I got a fair price for it and upgraded to a used... 2017 Nissan Maxima that they had on their lot. Our sales person Jason greeted my wife and myself right away on our arrival. He was very friendly and knowledgeable in helping us choose our vehicle that fit our needs. The finance manager ALEX was very helpful and got us right within our budget where we felt comfortable with our future monthly payments. I was very happy with the service and will keep them in mind in the future ! Thanks again for helping us in getting our new used vehicle !!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 2, 2019

    Jason a true blue kind of guy to work with. Jason was very helpful and easy to work with as we all know car buying can a painful process at times. Looking... for a Mazda? Go see Jason.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Mertens

    Sales & Leasing Consultant

    (4.8) 34 reviews

  • 5.0 out of 5
    October 31, 2019

    I have bought 6 automobiles from this dealership and have been overly satisfied every time. What is best about this place is the service department- they... are always fast friendly and accommodating to whatever I need... Go Darrow Mazda!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

    Worked with:
    Dale Thorsen

    Sales & Leasing Consultant

    (4.9) 73 reviews

    Chauncey Lovett

    Service Advisor

    (4.7) 9 reviews

    AJ Becker

    Sales

    (4.5) 23 reviews

    Nick Saidai

    general manager

    (3.4) 5 reviews

    Jonathon Greenwood

    FI Manager

    NOT RATED

    Nick Cuthbert

    salesperson

    NOT RATED

    Ruby Wright

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    October 28, 2019

    Always fast and friendly service. I am always in and out in less than an hour. I highly recommend Russ Darrow Mazda for your Mazda needs

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Leticia Deluna

    Service Advisor

    (4.8) 11 reviews

  • 5.0 out of 5
    October 26, 2019

    Wonderful salesman. Wonderful refreshments and snacks. My husband and I felt really comfortable at this dealership. We didn't feel pressured at all. Thanks... Russ Darrow.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Thorsen

    Sales & Leasing Consultant

    (4.9) 73 reviews

    Jonathon Greenwood

    FI Manager

    NOT RATED

  • 5.0 out of 5
    October 25, 2019

    We had an evening appointment, they were prepared to look at our trade in, and knew that we were ready to make a deal. Bill had good follow through and... I am excited to be driving my new Mazda 6. Thanks!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    William Awe

    Salesperson

    (3.7) 8 reviews

  • 5.0 out of 5
    October 14, 2019

    After searching on Cars.com for vehicles, I inquired about one from Russ Darrow Mazda of Greenfield. Their follow up has been tremendous. Prompt, efficient... and courteous. I will shop here again when looking for a car

    5.0 out of 5
    Customer Service
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 30, 2019

    Came in for a test drive. Asked for a price of $29,900 (which was $1,097 below list price) and was told that the price listed online was final. Was not... able to come to an agreement on financing either and was laughed at by Dale's manager Troy about getting a low rate at a local credit union. I said I would be in touch once external financing was set. I look the next day online and see they raised the car by $1,000 (up to $31,997). I emailed Troy and an internet sales rep (Ashley) 6 times over the next week and only received 1 response from Ashley. I call Ashley to ask if they are able to take off $400 from their asking price. She said that the asking price was the lowest they can go. I then ask if the price offered when I came in to test drive was still valid ($30,997) as the price online now showed $31,997. She responded by saying that the price never changed (even though it had changed for 9 days). After we were off the phone I re-checked the price and it was back down to $30,997. I then talk with Dale and ask if they can take off $300 off the out-the-door price. He tells me that they are not able to and that the price had now gone up $1,250 during the 5 minutes he was talking with the GM. I know they executed these price increases due to me not completing my financing with them and not having a trade-in which makes for extremely shady business practices. I HIGHLY ADVISE TO GO TO A DIFFERENT DEALERSHIP DUE TO THESE SHADY BUSINESS PRACTICES. BUYER BEWARE. IF YOU DON'T PLAN ON COMPLETING TRADE-IN/FINANCING WITH THEM EXPECT TO PAY AT LEAST $1,000 OVER ONLINE PRICE. MANAGERS/GM HAVE NO MORALS OR CUSTOMER SERVICE SKILLS. GO ELSEWHERE FOR NEW CAR. PRICE MANIPULATORS. *Dale was a patient sales person and listened to us. He obviously couldn't complete any deals due to management. Ashley was quick to help as well but did lie that they price never changed. Manager Troy and the GM of Russ Darrow Greenfield should be ashamed of themselves for these slimy business practices.

    1.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

    Worked with:
    Dale Thorsen

    Sales & Leasing Consultant

    (4.9) 73 reviews

    Troy Newman

    sales manager

    (3.2) 9 reviews

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