[{"id":466774,"personPtyId":35699614,"firstName":"Don","lastName":"Thurber","titleText":"salesperson","shortBioText":"","emailTxt":"Donald.Thurber@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/79f16bb27bef.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1512554340","industryStartDtUtc":"499651200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":487382,"personPtyId":38969394,"firstName":"Alex","lastName":"Bergeson","titleText":"F & I","shortBioText":"I started in the Automotive industry in 2014 after graduation from UW Milwaukee with a degree in Biology. I began as a sales professional with Mazda for 6 months until I was promoted to a sales manager roll where I stayed for 5 months. In October of 2015, I was given the opportunity to take over as Finance manager at the dealership I was at, and have been in finance ever since.","emailTxt":"Alex.Bergeson@russdarrow.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/f8d9579ed787.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1414800000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":461455,"personPtyId":32620868,"firstName":"Marty","lastName":"Peters","titleText":"Sales and Leasing Consultant","shortBioText":"I've been with the Russ Darrow Group for over a year. Previously I was with the Chrysler Jeep Dodge Ram store in West Bend before coming to Russ Darrow Mazda in Greenfield, Prior to joining the Russ Darrow Group I was an Insurance Sales Agent with Bankers Life. I enjoy outdoor activities like camping, hiking, biking and fishing. I served fourteen years in the US Army. During my service I was deployed to the Persian Gulf for Desert Shield and Storm. I am a people focused person and believe that the customer needs and wants come before the sale. I look forward to serving you here at Russ Darrow Mazda in Greenfield","emailTxt":"martin.peters@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/ffc0cd6f081f.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"489024000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437622,"personPtyId":32804035,"firstName":"Dale","lastName":"Thorsen","titleText":"Internet Sales Manager","shortBioText":"I am a proud husband and father of 3 children who go to school in Waterford. I was born and raised in Burlington and for the past 10 years, my family and I have lived in Waterford. Before the auto industry, I was a General Manager in the restaurant business and I enjoy delivering excellent customer experiences!","emailTxt":"dale.thorsen@russdarrow.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/ee160fb2dc6e.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"1380585600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":450093,"personPtyId":33831732,"firstName":"Jason","lastName":"Mertens","titleText":"Sales & Leasing Consultant","shortBioText":"I am a husband and father of six with one Grandson. My wife and I have been married for 25 years now, and we look forward to another 25 years! I love to play golf, read Anne Rice novels, and to engage in good conversations. I believe that customer satisfaction is the core foundation of any business. If the customer is taken care of above and beyond what is expected, then everything else will fall into place.","emailTxt":"jason.mertens@russdarrow.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/b43934486422.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":490183,"personPtyId":38772316,"firstName":"Jarred","lastName":"Garza","titleText":"salesperson","shortBioText":"Currently new to the business, doing my best to learn the trade and how find the bet solution for my customers. I\u001ave had 3+ years with customer service, just recent into sales, really into sports and very open minded and love to learn things on the daily basis.","emailTxt":"Jarred.Garza@russdarrow.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/e56428d70a50.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437620,"personPtyId":32514006,"firstName":"Gary","lastName":"Woodward","titleText":"General Manager","shortBioText":"I moved to Wisconsin 16 years ago. I started in the automotive business in my hometown of Cedar Rapids , IA over 20 years ago and have been with the Russ Darrow Automotive Group for over 8 years now. I have 3 daughters. My oldest daughter and her fiancé live in Iowa. Her name is Ali and she graduated from the University of Iowa in 2014. My middle daughter Samantha is a Sophomore at the University of Wisconsin in Eau Claire. My youngest daughter Kaitlyn is a Freshman at the University of Wisconsin in Madison. In my spare time I like to enjoy all of the great activities that the Milwaukee area has to offer like Summerfest, State Fair and all the festivals while also trying to squeeze in as many motorcycle rides as possible too.","emailTxt":"gary.woodward@russdarrow.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/ccb47fa40113.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1241136000","industryStartDtUtc":"825638400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":437624,"personPtyId":32516589,"firstName":"Jacob","lastName":"Rolstad","titleText":"Salesperson","shortBioText":"I have a bachelors in finance from the University of Wisconsin-Milwaukee. In my free time I enjoy spending time with my dog, watching Game of Thrones and playing pool with friends.","emailTxt":"Jacob.Rolstad@russdarrow.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/b3d502d6bb21.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440436,"personPtyId":33975284,"firstName":"AJ","lastName":"Becker","titleText":"Sales","shortBioText":"After growing up in a small town by Manitowoc, I have finally decided to make the move to the big city. I have been apart of the Russ Darrow Group since September 2017. Before that I spent 5 years working at many different kitchens around Sheboygan. I love working with people and with my laid back personality, we will make your car buying experience as stress free as possible.","emailTxt":"Alexander.becker@russdarrow.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/fa4d145d2236.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437626,"personPtyId":32825587,"firstName":"Michael","lastName":"Chiappetta","titleText":"Salesperson","shortBioText":"Mikey is from Kenosha , Wisconsin and has been living in the Milwaukee area for 10 years , and he is the son of Sicilian immigrants. Mikey was a welder for 26 years prior to becoming an Auto Sales consultant in 2001. He and his wife Kathy have three daughters, Jennifer, Tanya, and Amanda. He enoys golf, tending to his lawn and tomatoes","emailTxt":"michael.chiappetta@russdarrow.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/c5e0ca9c4da6.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1272672000","industryStartDtUtc":"978307200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437726,"personPtyId":32825598,"firstName":"Leticia","lastName":"Deluna","titleText":"Service Advisor","emailTxt":"leticia.deluna@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/3d6edebe3d2c.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1377993600","industryStartDtUtc":"1070236800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":437630,"firstName":"William","lastName":"Awe","titleText":"Salesperson","emailTxt":"william.awe@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/50be9f864978.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1204329600","industryStartDtUtc":"1204329600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437728,"personPtyId":32518618,"firstName":"Chauncey","lastName":"Lovett","titleText":"Service Advisor","emailTxt":"clovett@wi.rr.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/53e707be619f.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":437631,"personPtyId":34396480,"firstName":"James","lastName":"Lausten","titleText":"Service Manager","emailTxt":"jim.lausten@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/4f6c8962c452.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":468812,"firstName":"Elizabeth","lastName":"Kendl","titleText":"Service Advisor","emailTxt":"Elizabeth.Kendl@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":528716,"personPtyId":47333935,"firstName":"Troy","lastName":"Newman","titleText":"sales manager","emailTxt":"Troy.Newman@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":525889,"personPtyId":44482602,"firstName":"nick","lastName":"saidai","titleText":"general manager","emailTxt":"nick.saidai@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":450081,"personPtyId":33909766,"firstName":"Ivan","lastName":"Lawler","titleText":"Director of Operations","emailTxt":"Ivan.lawler@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/9d290704def8.jpg","drDealerId":28550,"dealerEmpStartDtUtc":"1004572800","industryStartDtUtc":"754704000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":549445,"firstName":"Nick","lastName":"Cuthbert","titleText":"salesperson","emailTxt":"Nick.Cuthbert@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":528950,"firstName":"William","lastName":"Wilson","titleText":"salesperson","emailTxt":"William.Wilson@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28550,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales
Service Closed

Russ Darrow Mazda Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since July 2008

Russ Darrow Mazda of Greenfield is proud to offer the entire Mazda line-up, as well as, an extensive inventory of used and certified pre-owned vehicles. There are so many perks to purchasing with Russ Darrow Mazda including:

...


Get a Russ Darrow Reward's Card.
Refinance your current loan.
Need Car Insurance, we can help.
We Service all Makes and Models.
Financing with over 22 banks for the lowest rate.
Bad Credit? We Can Help!
We will beat any competitors price!

"Experience the Darrow Difference Today!"

Service

Oil, Filter Change

$18.95 and up*

Wheel Balance

$34.95

New Brake Pads/Shoes (Front)

$119.95 and up*

Detailing

$99.95

RepairPal Certified
View Certification
Requirements

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
503 lifetime reviews. Includes reviews of Russ Darrow Mazda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2018

    We had a great car buying experience at Russ Darrow. The staff was very friendly and knowledgeable. I would highly recommend them and will go back again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Don Thurber

    salesperson

    (5.0) 9 reviews

  • 5.0 out of 5
    October 12, 2018

    From the moment I met Don I was at ease with the whole process. He is the most sincere and kind salesman I've every dealt with. It was clear the whole... time that he wanted to help me find what was best for me. I wouldn't use another dealer or salesman. 6 out of 5stars !

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Don Thurber

    salesperson

    (5.0) 9 reviews

  • March 20, 2018

    The wife and I were looking for a second vehicle a sedan. I ended up trading in my 2006 Trailblazer. I got a fair price for it and upgraded to a used... 2017 Nissan Maxima that they had on their lot. Our sales person Jason greeted my wife and myself right away on our arrival. He was very friendly and knowledgeable in helping us choose our vehicle that fit our needs. The finance manager ALEX was very helpful and got us right within our budget where we felt comfortable with our future monthly payments. I was very happy with the service and will keep them in mind in the future ! Thanks again for helping us in getting our new used vehicle !!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 9, 2018

    Don was exremely helpfull from beginning to end of my car puchase. Explained everything in detail and was very polite . Really took the time to make sure... I was taken care of! Thanks .

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Don Thurber

    salesperson

    (5.0) 9 reviews

  • 4.6 out of 5
    October 2, 2018

    I bought my first car here and while it was a little intimidating at first the dealers I worked with made sure I was comfortable and that I left with the... right car for me

    5.0 out of 5
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    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Don Thurber

    salesperson

    (5.0) 9 reviews

  • 1.0 out of 5
    September 18, 2018

    I will definitely not recommend this dealer to anyone, Period. We drove 4 hours for a specific car listed on cars.com. The internet price was listing it... for $2,777.00. After arriving the price went up by $1000.00 because we did not trade in a car and, they said they were willing to reduce that fee by $500.00. The listing made NO reference about any trade in. They simply do that once the customer arrives there. After how they treated us--I will never buy a car from this dealer in a 100 years!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Troy Newman

    sales manager

    NOT RATED

  • 5.0 out of 5
    September 5, 2018

    We went to Russ Darrow to check out what they had to lease as my present lease was due. We were greeted by a gentleman that asked if we needed help and... we were then met by a sales person. Very pleasant, helpful and knowlegable. We were able to drive off the lot with a new lease that day. Quick and painless. Very nice people, nice and clean premises.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.6 out of 5
    September 4, 2018

    Dale, our sales person, was knowledgeable and informative. No pressure from him at time of sales, which we appreciated. We were satisfied with the pricing....

    5.0 out of 5
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    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Thorsen

    Internet Sales Manager

    (4.9) 62 reviews

  • 4.6 out of 5
    August 27, 2018

    I recently purchased a CPO vehicle from Russ Darrow and the sales part of the process was so easy. Dale knew just the right balance between pushy and friendly.... He went out of his way to keep in touch, forward Information and expediate the paper process. He was quick to respond to email and text. I also reached out after purchasing due to some trouble scheduling a service and he was right on it- even went as far as to schedule it for me and set up a loaner vehicle. Appreciate it!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
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    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Thorsen

    Internet Sales Manager

    (4.9) 62 reviews

  • 5.0 out of 5
    August 23, 2018

    Went in to check lease pricing on a CX-5 as the lease on my 3 was expiring. Was greeted by 3 experienced reps that had all the answers. Was expecting... to end up in a AWD Sport with ActivSense but was hoping for a AWD Toring that would meet my budget. Ended up with the colors I wanted in a Touring WITH the preferred equipment, in buget. Did the deal, conversed with great guys, and got a Sweet ride in 2 hours.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Thorsen

    Internet Sales Manager

    (4.9) 62 reviews

    Jason Mertens

    Sales & Leasing Consultant

    (4.9) 30 reviews

    Troy Newman

    sales manager

    NOT RATED

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