New 888-288-4124 Dealer Website
Used 866-735-3724 Email Dealer
Service 877-804-5493

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.8
Average based on 13 reviews
  • Excellent Service

    Excellent service experience! I did not have an appointment but it was not an issue. They got me in and out in a timely manor and even washed my v...


    Show Full Review

    Excellent service experience! I did not have an appointment but it was not an issue. They got me in and out in a timely manor and even washed my vehicle! Awesome!!!!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Experience

    Steve Vann went above and beyond to make sure I had all the information I needed as I compared the different models. He was EXTREMELY product kno...


    Show Full Review

    Steve Vann went above and beyond to make sure I had all the information I needed as I compared the different models. He was EXTREMELY product knowledgable, very patient, and also knew his on hand inventory! Damon Martin made the finance process simple AND this dealership uses a great new DocuPad signature system that made the process quick and easy! If you are in the market for a new car, truck or SUV, DEFINITELY stop by Randy Marion before you make your final decision! Customer Service is beyond 5 Star!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great salesman, poor customer service other wise

    Went in to buy a 2015 convertible Mustang GT, ended up driving 2 hours to another dealer to buy a better Mustang GT, with more features and better...


    Show Full Review

    Went in to buy a 2015 convertible Mustang GT, ended up driving 2 hours to another dealer to buy a better Mustang GT, with more features and better price. Our salesman was great and showed outstanding customer service. Everyone else behaved like "they did not want to sale us the car". It was evident from the moment the salesman manager chewed out the salesman in front of us and the other customers. Classless and very degrading describes his actions. We left after a high offer on the car---Brought 2 cars a few days later----a nicer GT convertible 2 hours away, and brought another car from a more professional dealership.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • EXCELLENT SERVICE

    The BEST experience that I have ever had a at dealership. I was traveling from NY to FL with my wife and 2 children when my Buick broke down. Th...


    Show Full Review

    The BEST experience that I have ever had a at dealership. I was traveling from NY to FL with my wife and 2 children when my Buick broke down. The part wasn't available and I had to spend the night in NC. They went out of their way to make sure that I was able to get a room and gave us a brand new SUV to drive around while they were repairing my vehicle, they even wanted to help me unpack my vehicle and load up their loaner. I have never been treated like this in my dealership, and I purchased 3 vehicles from them. I will drive the 10 hours south to buy my next vehicle from Randy Marion. More dealerships should be like Randy Marion Buick. I hope that GM will recognize Bob Rose and Mike Groulx for their outstanding customer care and other dealerships should have employees like them. Thanks guys.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • The team at Randy Marion goes the extra mile!

    Initial contact through the internet. Prompt response from Steven Vann who helped me through the process from beginning to end. Steven went the ex...

    Dealer Response

    Veda, Thank you for taking the time to review our dealership and welcome to the Randy Marion family! We are glad to hear you had a great experienc...


    Show Full Review

    Initial contact through the internet. Prompt response from Steven Vann who helped me through the process from beginning to end. Steven went the extra mile, a great asset to your team! Damon Martin in your Finance Dept. was also very professional and personable. What I liked overall about Randy Marion Buick GMC, is that I didn't feel that it was just about the sale. I would drive the hour and a half again!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Veda, Thank you for taking the time to review our dealership and welcome to the Randy Marion family! We are glad to hear you had a great experience with Steve Vann and Damon Martin! We appreciate your business and look forward to working with you again! -- Erin Mason - Emason@RandyMarion.com


    Hide Full Review
  • Terrible Experience. Beware.

    I'm going to share my text experience with this dealership. That will speak for itself: Me: This is Brandon. Thanks for the call. Are there an...


    Show Full Review

    I'm going to share my text experience with this dealership. That will speak for itself: Me: This is Brandon. Thanks for the call. Are there any smoke stains or cigarette burns on the inner ceiling panel. Any signs of smoke whatsoever? Randy Marion Buick GMC: No signs of smoke. No burns, no smoke smells. Randy Marion Buick GMC: Brandon. I didn't hear back from you yesterday. Did you get the photos of the seats and headliner? There are no signs of smoke or smoke damage with this truck. Let me know if you're still interested. Me: t makes no sense that the out the door price is $2000 more than what is posted online. I read bad reviews of the dealership that said the same thing. I like the truck but I don't like being taken advantage of. Randy Marion Buick GMC: Brandon, it's not our intentions to take advantage of you. We just want to sell you the truck. Trust me, even with the fees, our profit is still fair. I will show you all of this when we meet. What day this week are you coming to see me? Me: I've been quoted quite a few out the door prices on trucks over the past few weeks. None have been even close to $2000 over the price they list the trucks online for. I have a quote in hand for a similar truck for out the door for $26,628.34 out the door and it only has 14k miles on it. Can we get there on this truck? If so, my wife or I will be there tomorrow. Randy Marion Buick GMC: Is it the same 6 cylinder truck, or is this one an 8 cylinder. It's so many different variables to similar. Remember, all vehicle have a true market value based on year, miles, and features. Then you have to add tax, tag, and fees. Sometimes, certain dealers include fees in the price. That way, you never see it. We just happen to be more upfront with our business practices. Now, if you truly like the other truck better, it really is no more to be discussed. However, if my truck is the better one, you need to come and see me. I was honest in telling you that we are about $2300 negative in this truck. I understand everyone wants to pay as least as possible, but you need to come see these numbers fully explained. Me: I passed on the v6 because it had been smoked in. This one quoted is also a v6 but other than that exactly the same with 14k miles vs 38k on yours. I'm happy to come to Huntersville if we can agree on a price first. Being negative on the truck isn't my problem and we can agree to disagree on the more upfront business practices. Randy Marion Buick GMC: At this point, I think you should go buy the 6-cylinder. As I seems, you obviously know this business better than me. I'm not willing to move another cent on my truck. You must don't understand the difference in cost between a 6-cylinder and a 8-cylinder. However, if it's similar enough, save yourself the 2000 and me the further explanations. Thanks for being the best negotiator I've ever encountered.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • First Service on New Vehicle

    Buying the vehicle and after sales service could not have been better, I have nothing but praise from the Sales Staff to the Service Staff.

    Dealer Response

    Alistair, Thank you for taking the time to review our dealership and welcome to the Randy Marion family! We are glad to hear you had a great exper...


    Show Full Review

    Buying the vehicle and after sales service could not have been better, I have nothing but praise from the Sales Staff to the Service Staff.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alistair, Thank you for taking the time to review our dealership and welcome to the Randy Marion family! We are glad to hear you had a great experience in our Sales department as well as in our service department! We appreciate your business and look forward to working with you again!


    Hide Full Review
  • BEST PRICE GREAT CUSTOMER SERVICE

    My first time buying a new truck I could not have asked for a better experience I got from Randy Marion GMC!!! Everyone from Ryan the salesman tha...


    Show Full Review

    My first time buying a new truck I could not have asked for a better experience I got from Randy Marion GMC!!! Everyone from Ryan the salesman that took care of me to Damon the finance man they all made me feel like family!! I drove 150 miles to come to Randy Marion and I am telling everyone that needs a new vehicle to call Randy Marion it is well worth the drive!! Great price, great customer service and a beautiful truck who could ask for more!!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great car buying experience!

    Both Ron Sheets Jr and Damon Martin made buying my new truck easy and seamless. Best experience I have ever had at a dealership. I am coming from ...


    Show Full Review

    Both Ron Sheets Jr and Damon Martin made buying my new truck easy and seamless. Best experience I have ever had at a dealership. I am coming from a luxury import brand to a domestic brand and couldn't have been happier. Will buy GMC from now on!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Buyer Beware!!!! "Touch of Class_$700"

    Worst car buying experience by far I've ever encountered. I would rate zero if I could. BUYER BEWARE, hidden, bogus charges (Touch of Class). Touc...


    Show Full Review

    Worst car buying experience by far I've ever encountered. I would rate zero if I could. BUYER BEWARE, hidden, bogus charges (Touch of Class). Touch of Class is simple, we sprayed a little fabric guard on your carpet, you now owe us $700, but if you have something spilled on your carpet we will gladly try to get it out if you drive 2 hrs to get here. You are out of $700 sucker!!!!! I would like to say the salesman, Nathan Pitts, was great. Very knowledgeable and no high pressure. The sales management staff, NOT so great. If I could have found an identical truck at a different dealership, I would have gladly spent my money elsewhere. I was told not to go here from a friend but I guess I just had to experience it for myself. Do yourself a favor and listen to what I'm trying to tell you.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review