John Finger Mazda

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 1, 2018

    Would not recommend. Would not take a car from them for free. Treated poorly by salesman and service team. Rude and can't imagine buying another car here.... Please don't. You will regret it.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 13, 2017

    Knowledgeable staff. Very friendly and easy to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you!

  • April 19, 2017

    Darius and Richard made the buying and financing process easy. They were professional and straightforward without pressuring us to buy the car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so glad you enjoyed your buying experience. We hope you enjoy your outback and please let us know if we can help you in the future!

  • 5.0 out of 5
    November 13, 2017

    Staff was very knowledgeable, and didn't pressure me into buying like all the other places try and do. The sales manager had me and my wife laughing almost... the entire time, and Darius helped answer every question we had. The only downside is we're waiting for a VW buyback before we can get another vehicle. We'll be buying from John Finger Mazda, and I recommend anyone else in the market for a car to do the same.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Mr. Smith, We look forward to seeing you once your VW buyback takes place. Thank you again and we will wait to hear from you.

  • 3.0 out of 5
    December 29, 2016

    The day we picked her car up we had to have it rewashed. Every time we take it to have it serviced you give us a free car wash, but when we get it back... it looks like it's been run through a mud hole. The service has been good but don't tell her she's going to wash her car and bring it back looking like that. Don't offer a free car wash if you're not going to do a good job.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Biff, We do apologize for the vehicle not being cleaned properly. If you could please give Stan in Service a call so we can correct the issue. We ca...n not look you up in our system just under the name Biff in order to contact you on the issue. Thank you for letting us know of the issue. We look forward to hearing from you.

  • 3.0 out of 5
    November 19, 2016

    11/17/16 John Finger Mazda- Lauren Rochester, Internet Sales Mgr. Referred internet inquiry to sales person with no notice or intro to customer. 11/18/16... Failed to reply to customer questions via email. In person: Could not give car price. Did not understand why customer asked in a inquiry for sales person named in cars.com ad. Came across as aloof & detached, began working on laptop PC during in person customer conversation & stopped listening. Profound communication process disconnects & lack of recognition thereof. Dismissed need to update ad for removal of terminated salesman name. When asked why no prices for ad cars on cars.com, stated wants customer to call. Was told: Other dealers all have ad prices, why bother calling, just look elsewhere for basic disclosure. (waiting customer time & playing silly secrets game.) Unintentionally rude to decorum once common & expected by more mature & sophisticated buyers. Childlike.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Waldo, There was an issue with our feed to cars.com on the pricing. Lauren must have misunderstood that error. She most likely was taking notes on t...he computer of what vehicle you were interested in. We are very sorry for the confusion and certainly understand the need to want to know the price rather than having to call. The prices should be fixed by now if not by the end of the day.

  • 3.0 out of 5
    November 18, 2016

    No prices in ads. Huh? Who needs to call to find out? All other dealers have ad prices. Protracted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are sorry the prices were down at the time you looked on cars.com. There was an issue with the feed from our DMS to cars.com. The issue has been ...fixed and normally our prices are listed. We are sorry for the inconvenience in your search.

  • 3.0 out of 5
    September 10, 2016

    Bought a truck from them on September 3rd, Shawn the salesperson was great, but they forgot to give me papers to sign so a week later I had to drive 30... miles each way back to the dealership to sign papers that THEY forgot to get me to sign.. A gift card or a gas voucher would have been a nice token for me having to come all the way back for their error

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 1, 2016

    I was in need of a car quickly, so I went to see my buddy Ken Clardy at Finger. He put me in 4 nice cars to test drive, and I ended up buying a sweet Mazda3.... Ken and the whole crew were great to work with. I've been telling friends they can't go wrong when they get a car at Finger.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Keith, Thank you for your positive review. We are glad you are enjoying your Mazda3 and please let us know if you need anything. John Finger Mazda

  • 5.0 out of 5
    August 31, 2016

    I was in need of a car fast and I went to John Ginger Mazda, where Ken Clardy helped me out! I do not have the best of credit and he did everything he... could to get me in a car! I had an amazing experience and Ken was so helpful! I recommend John Finger Mazda for your new and used car buying experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kristina, Thank you for the positive review. We are so glad you had a great experience with Ken and are enjoying your Ford Focus. Thank you, John Fin...ger Mazda

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