Reviews

Average Ratings

3.7
20 lifetime reviews.
  • Very Happy Customer

    My wife and I went to this dealership looking for a Minita, the sales rep Tim Bagwell was the most proffersonal person I have ever dealt with. We ...

    Dealer Response

    Dave and Sharon, Thank you for your 5 star review. We are so happy you love your new car and were happy with your experience.


    Show Full Review

    My wife and I went to this dealership looking for a Minita, the sales rep Tim Bagwell was the most proffersonal person I have ever dealt with. We found the car that we liked and Tim did everything he could do to help us get the car. The fiance department was very good also. If you are looking for a new or used Mazda I would recomand you go there and ask for Tim, you will not be dissapointed.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dave and Sharon, Thank you for your 5 star review. We are so happy you love your new car and were happy with your experience.


    Hide Full Review
  • A great car buying experience

    Darius and Richard made the buying and financing process easy. They were professional and straightforward without pressuring us to buy the car.

    Dealer Response

    We are so glad you enjoyed your buying experience. We hope you enjoy your outback and please let us know if we can help you in the future!


    Show Full Review

    Darius and Richard made the buying and financing process easy. They were professional and straightforward without pressuring us to buy the car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad you enjoyed your buying experience. We hope you enjoy your outback and please let us know if we can help you in the future!


    Hide Full Review
  • Wash my car, LOL.

    The day we picked her car up we had to have it rewashed. Every time we take it to have it serviced you give us a free car wash, but when we get i...

    Dealer Response

    Biff, We do apologize for the vehicle not being cleaned properly. If you could please give Stan in Service a call so we can correct the issue. W...


    Show Full Review

    The day we picked her car up we had to have it rewashed. Every time we take it to have it serviced you give us a free car wash, but when we get it back it looks like it's been run through a mud hole. The service has been good but don't tell her she's going to wash her car and bring it back looking like that. Don't offer a free car wash if you're not going to do a good job.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Biff, We do apologize for the vehicle not being cleaned properly. If you could please give Stan in Service a call so we can correct the issue. We can not look you up in our system just under the name Biff in order to contact you on the issue. Thank you for letting us know of the issue. We look forward to hearing from you.


    Hide Full Review
  • Customer Experience

    11/17/16 John Finger Mazda- Lauren Rochester, Internet Sales Mgr. Referred internet inquiry to sales person with no notice or intro to customer. ...

    Dealer Response

    Waldo, There was an issue with our feed to cars.com on the pricing. Lauren must have misunderstood that error. She most likely was taking notes ...


    Show Full Review

    11/17/16 John Finger Mazda- Lauren Rochester, Internet Sales Mgr. Referred internet inquiry to sales person with no notice or intro to customer. 11/18/16 Failed to reply to customer questions via email. In person: Could not give car price. Did not understand why customer asked in a inquiry for sales person named in cars.com ad. Came across as aloof & detached, began working on laptop PC during in person customer conversation & stopped listening. Profound communication process disconnects & lack of recognition thereof. Dismissed need to update ad for removal of terminated salesman name. When asked why no prices for ad cars on cars.com, stated wants customer to call. Was told: Other dealers all have ad prices, why bother calling, just look elsewhere for basic disclosure. (waiting customer time & playing silly secrets game.) Unintentionally rude to decorum once common & expected by more mature & sophisticated buyers. Childlike.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Waldo, There was an issue with our feed to cars.com on the pricing. Lauren must have misunderstood that error. She most likely was taking notes on the computer of what vehicle you were interested in. We are very sorry for the confusion and certainly understand the need to want to know the price rather than having to call. The prices should be fixed by now if not by the end of the day.


    Hide Full Review
  • How Much?

    No prices in ads. Huh? Who needs to call to find out? All other dealers have ad prices. Protracted.

    Dealer Response

    We are sorry the prices were down at the time you looked on cars.com. There was an issue with the feed from our DMS to cars.com. The issue has b...


    Show Full Review

    No prices in ads. Huh? Who needs to call to find out? All other dealers have ad prices. Protracted.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry the prices were down at the time you looked on cars.com. There was an issue with the feed from our DMS to cars.com. The issue has been fixed and normally our prices are listed. We are sorry for the inconvenience in your search.


    Hide Full Review
  • Ok ( not great ) experience

    Bought a truck from them on September 3rd, Shawn the salesperson was great, but they forgot to give me papers to sign so a week later I had to dri...


    Show Full Review

    Bought a truck from them on September 3rd, Shawn the salesperson was great, but they forgot to give me papers to sign so a week later I had to drive 30 miles each way back to the dealership to sign papers that THEY forgot to get me to sign.. A gift card or a gas voucher would have been a nice token for me having to come all the way back for their error

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience

    I was in need of a car quickly, so I went to see my buddy Ken Clardy at Finger. He put me in 4 nice cars to test drive, and I ended up buying a sw...

    Dealer Response

    Keith, Thank you for your positive review. We are glad you are enjoying your Mazda3 and please let us know if you need anything. John Finger Mazda


    Show Full Review

    I was in need of a car quickly, so I went to see my buddy Ken Clardy at Finger. He put me in 4 nice cars to test drive, and I ended up buying a sweet Mazda3. Ken and the whole crew were great to work with. I've been telling friends they can't go wrong when they get a car at Finger.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Keith, Thank you for your positive review. We are glad you are enjoying your Mazda3 and please let us know if you need anything. John Finger Mazda


    Hide Full Review
  • Happy Customer!!

    I was in need of a car fast and I went to John Ginger Mazda, where Ken Clardy helped me out! I do not have the best of credit and he did everythin...

    Dealer Response

    Kristina, Thank you for the positive review. We are so glad you had a great experience with Ken and are enjoying your Ford Focus. Thank you, John...


    Show Full Review

    I was in need of a car fast and I went to John Ginger Mazda, where Ken Clardy helped me out! I do not have the best of credit and he did everything he could to get me in a car! I had an amazing experience and Ken was so helpful! I recommend John Finger Mazda for your new and used car buying experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kristina, Thank you for the positive review. We are so glad you had a great experience with Ken and are enjoying your Ford Focus. Thank you, John Finger Mazda


    Hide Full Review
  • Satisfied Beyond Belief!!

    My daughter and I was met at the front door as if we were on the red carpet. Must have been obvious we were there for her, Mr Ken Clardy immediat...

    Dealer Response

    Chris I am so glad you and Christina had a great shopping experience. Thank you for shopping with us and please let us know if you need anything ...


    Show Full Review

    My daughter and I was met at the front door as if we were on the red carpet. Must have been obvious we were there for her, Mr Ken Clardy immediately catered to what she was looking for. After 5 mins of some simple questions Ken knew what she wanted. She fell in love at first site with an 08' C300 Mercedes. It took 1 test ride and we were SOLD. The buying process was the easiest I have EVER encountered. No pressure sales, just good' ol boy hand shacks and she was riding. So tanks again Mr Ken Clardy for your ease of making my daughters first car purchase a pleasant one....WE WILL BE BACK!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris I am so glad you and Christina had a great shopping experience. Thank you for shopping with us and please let us know if you need anything in the future.


    Hide Full Review
  • johnfingermazada

    Sold us a car, went back to do trade within our budget . They tried to get us in a 48 month lease with over 100.00 over the budget we gave them ....

    Dealer Response

    We are sorry we were unable to get the exact numbers you wanted on a lease. We always have the customer's best interests in mind, but we wish you...


    Show Full Review

    Sold us a car, went back to do trade within our budget . They tried to get us in a 48 month lease with over 100.00 over the budget we gave them . They do not have customers best interest in mind . Bad business.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry we were unable to get the exact numbers you wanted on a lease. We always have the customer's best interests in mind, but we wish you the with your vehicle and we are always here to answer any questions you might have. Thank you for your business. John Finger Mazda


    Hide Full Review