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Very Poor Experience
This was my experience with purchasing a Mercedes Benz (MB) from Euro Motorcars Devon. I owned the car from Aug ’21 through June ’22. During this 10 month period, the car was in the MB repair shop 79 days (one time MB kept my car 43 days straight) meeting the Lemon Law criteria for the state of PA and many, if not, all other states. Because MB does not allow loaner cars to be driven out of state (or so I was told), I had to cancel family commitments/holiday celebrations and vacations or incur the rental car costs myself. MB apparently likes to play hardball with its customers. So much for purchasing a vehicle from Mercedes Benz. POOR SALES EXPERIENCE Another MB dealer quite appropriately said that I had had a “bad sales experience” with MB Devon. When I purchased the car from Euro Motorcars Devon in June, 2021(to take delivery the first of Aug ’21), it was my understanding that car would be one already in US. On 19 July 2021(less than two weeks prior to when I was to take delivery), I was told car would be coming from Mexico and a few days later was required to sign a waiver if I wanted the car as the SOS system was missing. MB Devon gave a $300 credit and said SOS system would be installed probably in fall at no cost. If I had had time to negotiate for a different brand car, I would have done so rather than sign the waiver. The SOS system was not installed until the spring of 2022. In Oct 2021, I, as well as the gas attendants, could not get the gas cap back on when I stopped for gas while driving the PA Turnpike. I called the sales associate, M Vaccaro, who refused to facilitate connection with the service department, left me on hold, and eventually I was cut off. I asked to speak with T Palmer and had to leave a message. He never returned my call. POOR FOLLOWUP WITH REQUIRED DOCUMENTS I did not receive my registration and title until March 2022 despite purchasing the car in Aug 2021. I was moving and gave my new contact information to T Palmer when I picked up the car Aug 2021. He mishandled coordination of the information and did not even followup when my registration was returned to the dealership in Oct 2021 as undeliverable. I was told many different and conflicting stories about how resubmission to PennDOT was being handled by T Palmer and R Clements. I was never able to get the straight story from either of them. REFUSAL TO PROVIDE MAINTENANCE REFUND Because MB could never fix the problem and could not assure me that other systems in the A220 would be unaffected by this problem, I got rid of the car for safety and reliability reasons. I had purchased a five year tire warranty and a five year maintenance warranty. The tire warranty was prorated and a refund given after numerous emails to R Clements and unnecessary delays. However, the maintenance warranty was not — essentially putting $2200 into the pocket of MB for no service. MB sold me a lemon by PA law, could not fix the problem, and then refused to refund the never used and never to be used maintenance warranty. In my opinion, this points to and confirms the lack of honesty and incompetence demonstrated by the Devon MB staff throughout the entire process. The Consumer Report’s ranking for the most reliable cars of 2023 (based on the past three model years) named MB the least reliable brand—that was certainly my experience. Because MB Devon was consistently not forthright with me, you can expect the same in their response to this evaluation.
Best MB dealer for Sprinter Inventory
Excellent dealer to find the perfect Sprinter for your needs regardless what state you reside in. Just flew in from Detroit 12/28 to purchase 2022 170” Crew VanFrom Sprinter Sales Manager Jay Posnack. Second Sprinter I purchased from him. All communication was clear and concise with absolutely no pressure. I found dealer stock to be without equal, offering 22 &23 In all trim levels. If you are looking for a Sprinter van consider calling Jay.
Euromotorcars is the best!
Euromotorcars is the best! I love the people who work there. They are all so nice and professional. I have bought 5 cars from them and I will always go back.
All the employees were very friendly & polite.
All the employees were very friendly & polite. They did not walk past you without saying Hi & asking if you needed assistance.
Very knowledgeable and responsive to questions .
Very knowledgeable and responsive to questions . I asked for the paperwork, interest rates and financing to be done multiple ways. This was fine. The Mercedes was a 2021 and beautiful. It is a shame it was just too expensive at this time. Perhaps I’ll be back with more money down.
Great service! Prompt and professional. His communication throughout the process was exceptional. Would highly recommend working with Evan.
Evan was very helpful, coming out to the house to help us
Evan was very helpful, coming out to the house to help us with our garage door opener in our Mercedes. Went beyond to do this for us and we are very grateful! We will work with Evan when we search for our NEXT Mercedes, given his willingness to "go beyond." Thank you Evan!
Evan was my salesman and I can’t see myself buying
Evan was my salesman and I can’t see myself buying another car from anyone else again. Seamless and straightforward process with Evan. He took the time to make sure I was happy with my purchase and stayed later than he was supposed to. Evan went above and beyond! Wonderful experience!
excellant and quick service for all my needs.
excellant and quick service for all my needs. Evan returns calls and solved my problem over and above the call. Very knowledgeable salesperson and I look forward working with him again on my next car lease or buy.He is a 5 star salesperson...................
Exceptional Customer Service
When my windshield was cracked by a rock on my new 2022 S580 no one could find a replacement. "Backordered" "No ETA" "Nowhere to be found." "Sorry, can't help you." Over and over until I went to the dealership where I bought the car and the Parts Manager, Joe Singer, literally went the extra mile. He not only found the windshield at a dealership in Maryland but sent someone to get it right away. That's customer service. Actually, everyone there was great. My salesman, Phil Polite, was very helpful and a pleasure to deal with as is my service adviser, Darius DeQuesnay. Thrilled to find exceptional customer service in a world where mediocrity is the norm.