Mercedes-Benz of Colorado Springs

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Reviews

Average Ratings

5.0
41 lifetime reviews.
  • Purchased used and new cars from this dealership.

    Superb dealership. Professional staff; sales, financing, parts and service. I have purchased numerous automobiles in my life time. Many experience...

    Dealer Response

    Thank you kindly for your review. We appreciate the opportunity to earn your continued business.


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    Superb dealership. Professional staff; sales, financing, parts and service. I have purchased numerous automobiles in my life time. Many experiences with all facets of purchasing an automobile and this dealership is by far the best I have ever dealt with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you kindly for your review. We appreciate the opportunity to earn your continued business.


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  • Genuine Oustanding Customer Care

    Greg Horton was the best and most informative person I've ever had the pleasure to work with. Greg made this car buying experience a dream of how...


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    Greg Horton was the best and most informative person I've ever had the pleasure to work with. Greg made this car buying experience a dream of how you are supposed to be treated. Greg listened, provided feed back, and over delivered!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best Mercedes Benz Dealership in Colorado

    I have purchased numerous vehicles from this dealership, both certified and new. The sales staff has always been honest and willing to provide me...


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    I have purchased numerous vehicles from this dealership, both certified and new. The sales staff has always been honest and willing to provide me with the information necessary to make an intelligent decision when making a purchase. The service after the sale has always been top notch. From the Service Writers to the Service Manager I find them always willing to discuss any issues I may have. Having numerous opportunities to discuss Dealerships with my MBCA friends in Denver they envy the customer/dealership relationship that we have from General Manager on down. Today I had the opportunity to discuss items of interest with the Service Writer and Service Manager while they were servicing my GLK. When I left I was satisfied that I received the best service and enjoyed the one-on-one discussions while picking up my GLK.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mercedes-Benz of Colorado Springs

    Mercedes-Benz of Colorado Springs...The Best Buying Experience by far I have ever had!! From the moment we walked on the lot until we drove off in...


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    Mercedes-Benz of Colorado Springs...The Best Buying Experience by far I have ever had!! From the moment we walked on the lot until we drove off in our GLK!! The friendly and knowledgeable staff were very professional and personal. We never felt pressured or pushed to make a decision! All of our questions and concerns were answered with great honesty which is quit refreshing in my book!! We will be doing all of our car care and buying with Mercedes-Benz of Colorado Springs and would recommend them to anyone wanting a great car buying experience!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    I fail on the crédito report, but was a great experience


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    I fail on the crédito report, but was a great experience

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Prompt and Curteous Service

    The service staff is responsive to customer needs. Easy in and easy out. It is convenient to pay for service at the service desk. The service t...


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    The service staff is responsive to customer needs. Easy in and easy out. It is convenient to pay for service at the service desk. The service technicians will get to know you and your car. Starbuck's coffee in the waiting area. Pleasant atmosphere in all departments.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service Department

    The Service Department is great. The advisors really focus on customer service and work hard to establish the customer relationship. Not only does...


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    The Service Department is great. The advisors really focus on customer service and work hard to establish the customer relationship. Not only does my advisor know me by name, so does the neighboring advisor and the service department manager. As for the work that the techs do, I've been very happy. My car is getting up there in mileage and I am considering selling it so, I decided to take it to another shop in town to do the work to save a few bucks. Never again. I had to have Mercedes redo the work. Saved me no money whatsoever!! Learned my lesson, even at 165K miles, I'm bringing my car back to Mercedes for all it's remaining repair/service work!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great dealership - great people!

    These folks are top of the line. We had to have our daughter's old Mercedes repaired a couple of times, and their work was exquisite. Cost was rea...


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    These folks are top of the line. We had to have our daughter's old Mercedes repaired a couple of times, and their work was exquisite. Cost was reasonable, too. Highly recommend!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • All good until you are no longer an owner

    Over a number of years, we bought 2 pre-owned and 1 new Mercedes at Phil Long Mercedes, Colorado Springs. Overall, we had good service and a good ...


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    Over a number of years, we bought 2 pre-owned and 1 new Mercedes at Phil Long Mercedes, Colorado Springs. Overall, we had good service and a good relationship with the sales staff. However, the Finance Department has been a headache. I placed numerous calls about a refund on the extended warranty when I traded my car in to another dealership. The Finance Department gave me a lot of lip service, "I'll check on that with my admin staff," "I'll contact Mercedes for an answer on that request," etc. Not only do they NOT return calls, but apparently they didn't check on my request with Mercedes. VERY UNHAPPY and will NOT use this dealership again.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Reginald

    This dealership is top notice. If you find yourself looking for a Mercedes ask for Reginald Shoats....he and his team of people will take care of ...


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    This dealership is top notice. If you find yourself looking for a Mercedes ask for Reginald Shoats....he and his team of people will take care of you.

    Does recommend this dealer
    Did make a purchase
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