We went to Ralph Hayes Toyota to look for a used truck for my husband and a new 4Runner for myself. We walked up to someone on the lot and tried to ask... them if they had what we were looking for. His name was Harry. As soon as we said the word "used", he quickly responded that they didn't have what we were looking for and walked away. He left us standing there. He didn't even let us finish what we were asking. We were very disappointed. We will not be returning to this dealership.
There are two facets to this dealership: 1) Sales and 2) Service. Most reviews I've read laud the sales team. I bought my certified Toyota elsewhere, so... I'm not qualified to comment on that. However, my experiences with the service team reveal some serious problems up front and in the garage. I don't know if part of the customer service rep compensation involves commissions, but it looks that way. Minor issues were represented as catastrophes requiring major expense (one resolved as a free service elsewhere). Unnecessarily more expensive alternatives were implemented without my consent. Discussion around these issues was met with animosity, and intentionally poor service. The problems in the garage bounce back and forth between lack of skill and/or lack of integrity. It's become hard to tell the difference anymore. If you go here for service, keep your eyes wide open.
Wish I could give no stars. 4 times in service for the same issue. Never fixed it. Told to go somewhere else and they would pay for it. Seriously?
Excellent dealer to work with! Worked with Zack and Tim—would highly recommend; always returned calls and texts promptly. Drove 8 hours to buy from Ralph... Hayes Toyota.
Ben Moran and the Salesman Mike were able to get me the exact 4runner that I wanted with the options I was looking. I was very pleased with the managers... after we had a little issue come up they went above and beyond to fix the problem. Thank you, Mike, Ben, Bunky, and all the others involved in this purchase. If you are looking to buy a Toyota this is the place to go!
Bought a "new" used Camry from Blake at Ralph Hayes. Blake called me back promptly with prices and offers. We negotiated, and discussed, and finally... reached a wonderful agreement. Super friendly people, efficient process, and willing to deal with me so I would be very pleased. Great job!! This is the fourth car we have bought from them and proves that we will continue to be their patron.
Our experience was very pleasant. Bill Berry is our Salesman and was most helpful, showing us the vehicles, explaining features with patience and courtesy.... Upon our decision to buy, he followed through with continued help and interest in our needs as well as always courteous. He was the best salesperson we've ever had in buying a car.
My deal was completed from start to finish with no pressure or problems. My sales representative Bill Berry answered every question I could think of. He... and everyone involved treated me like family. The time spent at the dealership was a pleasant experience. If you are looking for a car, new or used, I suggest you contact Bill Berry and let him work his magic and get you into a car of your choice.
After spending 4 hours + at the dealership I got approved for financing, picked out and bought a car, transferred personal possessions from trade-in vehicle... to new vehicle and the finance guy came out and told me to stop what I was doing because he made a mistake. He told me iIwwasn't approved at the rate we had just spent the last hour working off of and that my ppayments were now going to be $200 more per month! Other than his apology for messing up, and in a cowardly form, no one within Ralph Hayes even came by to apologize for the grave mistake, much less offer up any other options or restitutions. Poor custo.er service all around! You would think the finance guy wwould've caught it too given that he has over 20 years of experience there!
After looking a several places my dad and I finally found a car for me that was what we wanted at Ralph Hayes Toyota. Harry Stanley was very helpful and... was willing to go out of his way to help us find what we were looking for
Thank you for choosing Ralph Hayes Toyota Anderson SC above the several other places you looked for a new vehicle. We are glad to hear that Harry prov...ided you with a high level of customer service to help you find the right vehicle. We thank you for your business, and enjoy your new car!