Ken Garff Honda Downtown

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
322 lifetime reviews. Includes reviews of Ken Garff Honda Downtown from DealerRater.com
  • GREAT CUSTOMER SERVICE

    From our first test drive to the delivery of our new Honda, Kris Vreeken our sales consultant was exceptional in helping us select, purchase and l...


    Show Full Review

    From our first test drive to the delivery of our new Honda, Kris Vreeken our sales consultant was exceptional in helping us select, purchase and learn about our new CR-V EX. Kris was very friendly, informative and never pushy. He and the rest of the staff accommodated our conflicting work schedules and we really appreciate how Kris helped us not only in selecting our new Honda but in the closing and delivery as well. We feel like we were treated like friends and not just customers and are confident that this relationship will continue when we get our Honda serviced or if we just have questions or need help or information.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Complete Waste of Time, Same Old Games

    Was referred to Ken Garff Honda from Kelly Blue Book. I didn't like the price I saw so I thought I was done. Then the staff contacted me via email...


    Show Full Review

    Was referred to Ken Garff Honda from Kelly Blue Book. I didn't like the price I saw so I thought I was done. Then the staff contacted me via email telling me "I received your Kelley Blue Book Instant Cash Offer for your Mazda. I am happy to say that we are able to offer you more for your vehicle than Kelley Blue Book Instant Cash Offer the majority of the time." (that is copied and pasted from that email). Then I get in and they ACTUALLY offered me less playing the old "I need to speak to my manager games. The whole reason I went to KBB was to save time, thanks Ken Garff Honda, I will now never deal with any Ken Garff brands ever again.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience the whole way
    May 17, 2017

    Zeb Hasna at Ken Garff was responsive to all of my questions and helped me work out exactly what vehicle I wanted. I never felt any pressure durin...


    Show Full Review

    Zeb Hasna at Ken Garff was responsive to all of my questions and helped me work out exactly what vehicle I wanted. I never felt any pressure during the entire process and felt like I got a great deal compared to what others paid for a Honda Fit according to Edmund's and KBB. I absolutely recommend Zeb and Ken Garff Honda to anyone looking for great car buying experience.

    Does recommend this dealer

    Hide Full Review
  • Car shopping
    May 13, 2017

    Staff was great and very helpful. Not at all pushy. Gave me the information and choices I wanted and let me decide. Very friendly and welcoming.


    Show Full Review

    Staff was great and very helpful. Not at all pushy. Gave me the information and choices I wanted and let me decide. Very friendly and welcoming.

    Does recommend this dealer

    Hide Full Review
  • Don't Buy a Car Anywhere Else but Ken Garff SLC!!

    Great experience as usual! This was our second Honda from Ken Garff Honda Downtwon SLC, and like last time, it was awesome. There's always hiccups...


    Show Full Review

    Great experience as usual! This was our second Honda from Ken Garff Honda Downtwon SLC, and like last time, it was awesome. There's always hiccups when leading or Buying a car, but Brandon Crapo and the finance team were absolutely phenomenal. not to mention, Marc, who first assisted me through online inventory, was excellent as well! He even stopped by to formally introduce himself once we arrived. We cannot begin to express our gratitude and love we have for not only the WHOLE Ken Garff team, but for our new Honda! Thank you!!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great service, great staff!

    Chris and Eddie were great to work with! Felt like we weren't pressured and that they really heard us.


    Show Full Review

    Chris and Eddie were great to work with! Felt like we weren't pressured and that they really heard us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Honda Airbag Recall - Service

    Had another exemplary service experience today at this dealership/service center. Made an appointment early this week. Part were there when I ar...


    Show Full Review

    Had another exemplary service experience today at this dealership/service center. Made an appointment early this week. Part were there when I arrived for appointment. Took complementary shuttle to downtown office. They called me in less time than anticipated. I contacted shuttle driver (what a nice man) who arrived quickly. My car was ready and CLEAN and vacuumed really well! Highly recommend this service center. And they have good diet coke/USA Today:) I rarely write reviews - just had such a good experience, I wanted to say THANKS

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • First new car in 15 years

    I was approached as soon as I arrived and asked if I had been helped. The sales rep answered my questions and we took a quick test drive. I did. I...


    Show Full Review

    I was approached as soon as I arrived and asked if I had been helped. The sales rep answered my questions and we took a quick test drive. I did. It feel any pressure at any time to get something I didn't want. The process was straightforward and each step was explained to me. I felt comfortable and satisfied with the answers to my questions. Near the end of the process, I found out that my sales rep had only been there a few weeks, yet I felt his knowledge was that of a more experienced saleman. Their training program must be prett good. Would recommend

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience

    Excellent experience buying a new vehicle with Ken Garff Honda. Jake, our Sales representative, communicated honestly with us and treated us well....


    Show Full Review

    Excellent experience buying a new vehicle with Ken Garff Honda. Jake, our Sales representative, communicated honestly with us and treated us well. From the test drive, to discussing trade in, to driving the new car off the lot, the whole interaction went well. Highly recommend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • AWESOME EXPERIENCE

    I bought a used BMW from the dealership. I cannot speak highly enough of the manager, Corbin. He was very professional, direct, honest and unders...


    Show Full Review

    I bought a used BMW from the dealership. I cannot speak highly enough of the manager, Corbin. He was very professional, direct, honest and understanding. I am very critical and can be a tough customer. I asked a sales associate named Stan to please send me more pictures of the car. Within 15 minutes I had over 28 pictures. Talk about a great experience . Corbin surpassed all of my expectations. He never once tried to back out of any repairs. I can honestly say The next time I am in the market for a car I will immediately call him and see if he has what I'm looking for. He did everything in his power to make the car affordable. He gave a fair trade in price on my vehicle. The repairs and the timeliness of the repairs were done quickly. Do yourself a favor and save some time, just go to Ken Garth Honda first. As a veteran of the United States Air Force and an employee in healthcare administration, I have a sincere appreciation for quality and customer appreciation . I can honestly say these guys not only have integrity but want to do the best that they can to please their customers. Excellent experience !!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review