AutoNation Ford Tustin

I went to this dealership because I saw a listing for a used car. Upon arriving at the dealership I was notified that the car wasnt ready to be sold because... it was still in safety and inspection. I kept being pressured into buying the vehicle without even driving it because I was told by many other associates there that it was common practice. I was told by the salesman that if I purchased the vehicle they would speed up the process. I declined to purchase the vehicle that way and told them I prefered to wait until the vehicle was ready. Again, I was pressured by the salesman that if I didnt purchase the vehicle right then and there, someone else can purchase the vehicle even though the vehicle wasnt ready for anyone to purchase. A week and a half later, I get a call from the salesman that they were not going to be able to sell the car due circumstances with the vehicle. Ultimately, a complete waste of time being pressured to buy a vehicle that wasnt ready to be sold.

Great friendly and prompt services! Went through how to use all the cool gadgets and features. We opted for 2020 Ford Escape Hybrid with heated seats,... car starter, heated steering wheel, auto park, ..... Thank you!

Everything is more than perfect. People there know how to do business. They have the best salespersons you ever find in a dealership.

Came in for a 41,000 mile service for oil and general check-up. Stated that I had issues with Sun roof not working and a thump when changing from 1st to... 2nd - both out of warranty. Bob Selff, the Customer Service Representative at Autonation, Tustin was outstanding in arranging for a check on the sun roof issue as well as sorting out the recalls on my vehicle. Sun roof issue was corrected from a previous fix and I now have my F-150 working as it was sold. Sterling job done all round.

great service from Bob at AutoNation in Tustin...??????...

Whenever our car needs service I just call Bob and he takes care of everything. Super nice and efficient.

Tustin Auto Nation is always a great, professional experience. All team members do a great job making each visit effortless and satisfying. Mike W. is... exceptional in offering the highest of customer service, trusting guidance, taking good care of all my car needs. Thank you!

They did an amazing job on my car, and was friendly.

Bob my service writer is great...he is caring and considerate of my time and resources. I recommend this dealer highly for care and quality of work.

I could not have had a worse experience at this ford dealership. They upcharged me at every possible turn. They were impossible to get a hold of. Every... time I called I would be on hold for over 20 minutes and eventually just get a voicemail. They were going to charge me through the roof for completely unnecessary repairs that I told them no. The repairs they did make could have been half the price at basically any repair shop. What a joke.