Reviews
friendly staff very Curtesy they let us our options for
friendly staff very Curtesy they let us our options for financing and warranties but didn't pressure us to buy anything we didn't need
friendly staff very Curtesy they let us our options for
friendly staff very Curtesy they let us our options for financing and warranties but didn't pressure us to buy anything we didn't need
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service experience at Ford.
Great service experience at Ford. My service advisor, Mikayla Madrid, was professional, helpful, and kept me updated the whole time. She made everything smooth, easy, and stress-free. You can tell she cares about her customers. Highly recommend her and the service team.
Great service experience at Ford.
Great service experience at Ford. My service advisor, Mikayla Madrid, was professional, helpful, and kept me updated the whole time. She made everything smooth, easy, and stress-free. You can tell she cares about her customers. Highly recommend her and the service team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I brought my Ford Transit van for oil change and service.
I brought my Ford Transit van for oil change and service. Check in was a breeze and my service advisor Tony really took care of everything. Everyone was great and I will bring my van again for service.
I brought my Ford Transit van for oil change and service.
I brought my Ford Transit van for oil change and service. Check in was a breeze and my service advisor Tony really took care of everything. Everyone was great and I will bring my van again for service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Steve, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!
They have been really taking care of my Ford Maverick.
They have been really taking care of my Ford Maverick. They reached out to me shortly after I received notice of a recall by mail and scheduled a visit to take care of the work at my house. The technician showed up as scheduled and performed the repair quickly. Great service!
They have been really taking care of my Ford Maverick.
They have been really taking care of my Ford Maverick. They reached out to me shortly after I received notice of a recall by mail and scheduled a visit to take care of the work at my house. The technician showed up as scheduled and performed the repair quickly. Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Bill and the team at Tustin Auto Nation were phenomenal.
Bill and the team at Tustin Auto Nation were phenomenal. They were friendly and made my experience quick and pleasant. I appreciate Bill's speedy service and the fact that he kept me updated on where my fleet vehicle was in the repair process. Bill even coordinated a Lyft pick up which was extremely helpful. Thank you to the entire team for everything you do.
Bill and the team at Tustin Auto Nation were phenomenal.
Bill and the team at Tustin Auto Nation were phenomenal. They were friendly and made my experience quick and pleasant. I appreciate Bill's speedy service and the fact that he kept me updated on where my fleet vehicle was in the repair process. Bill even coordinated a Lyft pick up which was extremely helpful. Thank you to the entire team for everything you do.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Karina, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Tustin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always responsive to customer needs.
Always responsive to customer needs. Sometimes they can be a little slow but always thorough.
Always responsive to customer needs.
Always responsive to customer needs. Sometimes they can be a little slow but always thorough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Outstanding experience from check-in to pickup and all
Outstanding experience from check-in to pickup and all the great communication between the two was greatly appreciated.
Outstanding experience from check-in to pickup and all
Outstanding experience from check-in to pickup and all the great communication between the two was greatly appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Helped me get a lower interest rate on the loan and
Helped me get a lower interest rate on the loan and shared great information. Very pleased with the help, information and extra insights. Thank you!
Helped me get a lower interest rate on the loan and
Helped me get a lower interest rate on the loan and shared great information. Very pleased with the help, information and extra insights. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ann, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Recently purchased a 2020 Jeep Wrangler from AutoNation
Recently purchased a 2020 Jeep Wrangler from AutoNation Tustin. James Kara Jr was super helpful, he answered a lot of my questions over text before I made the drive from San Bernardino. James had the vehicle sitting out front when I drove up. He took time to explain my options. He was very patient and not at all pushy. Was an overall pleasant experience.
Recently purchased a 2020 Jeep Wrangler from AutoNation
Recently purchased a 2020 Jeep Wrangler from AutoNation Tustin. James Kara Jr was super helpful, he answered a lot of my questions over text before I made the drive from San Bernardino. James had the vehicle sitting out front when I drove up. He took time to explain my options. He was very patient and not at all pushy. Was an overall pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Had a super easy and smooth time purchasing a used car
Had a super easy and smooth time purchasing a used car from Autonation Tustin. Everything was upfront and all information was ready and presented to me right at arrival.
Had a super easy and smooth time purchasing a used car
Had a super easy and smooth time purchasing a used car from Autonation Tustin. Everything was upfront and all information was ready and presented to me right at arrival.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Megan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.