Reviews
Service advisor leaned during the day of service that my...
Service advisor leaned during the day of service that my truck needed brakes. He apparently called someone else for authority accidentally who told him NO. Now I have to bring the truck back for brakes.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Eric, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, Reach out to us at (877) 357-5524 . We hope to hear from you.
Great customer service very responsive from Dyllan. Very...
Great customer service very responsive from Dyllan. Very happy with my new vehicle purchase from Auto Nation Tustin
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I've been in 3 times for software updates. The first two...
I've been in 3 times for software updates. The first two took 2 days, the most recent took 3 days. At this rate, by the time my car is a year old, it will have spent almost 2 weeks in the shop just for software updates. The car (new) only came from the factory with one key fob. I was told me to use my phone as a key, which doesn't work (and is the reason for the most recent software update). They estimated a second key fob to be around $300, but when I came in to pick up the car, the total was $600! I never received a phone quote of the actual cost, which I would have declined had I known it was going to be that much $. If Ford wants to be a leader in EVs, they should really get their act together better than this.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com when you have a chance. Thank you, and we look forward to hearing from you.
The men and women at auto nation ford are courteous and...
The men and women at auto nation ford are courteous and professional . The work performed on my vehicle is done quickly and done right . Thank you
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Mac, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Over the top bad service. Can’t get ahold of them on the...
Over the top bad service. Can’t get ahold of them on the phone. Service advisors aren’t knowledgeable or helpful.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I was quoted $627 for fuel filter change...all with a...
I was quoted $627 for fuel filter change...all with a straight face! Went to a gas station up the street and had it done in less than an hour for $131.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Gabriella was great and extremely helpful! The entire...
Gabriella was great and extremely helpful! The entire process was smooth and easy for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Austin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I’ve been buying and servicing my cars at Auto Nation...
I’ve been buying and servicing my cars at Auto Nation Ford Tustin for a long time and very happy with the store and service advisor Bob Selff. They always offer exceptional customer service. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service was outstanding my advisor was professional and...
Service was outstanding my advisor was professional and kept me updated every step of the way. They offered Lyft to and from the dealer which was really convenient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Promised an oil change in 2 hours. took 4 hours. text...
Promised an oil change in 2 hours. took 4 hours. text and voice mail asking for update were not returned. last oil change at this dealer was worse as they had my car ALL day and then tried to keep car over night. communication is horrible at this dealer.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello John, we appreciate you taking the time to leave us this feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can reach out to us at (877) 357-5524 -- we hope to hear from you soon.