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Reviews

Average Ratings

4.9
Average based on 15 reviews.
  • Best Car Buying Experience I ever had!

    I recently bought a pre-owned vehicle from Lexus of Akron-Canton and could not have been more impressed with the entire process. The facilities we...


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    I recently bought a pre-owned vehicle from Lexus of Akron-Canton and could not have been more impressed with the entire process. The facilities were clean and beautiful, the entire staff was very friendly and knowledgeable....but what put it over the top for us, was our sale person...Tracy McCaffrey. She was knowledgeable, very easy to talk with, and made it clear that she wanted to sell me a car without being "pushy" or "over zealous". The deal they put together for us was fantastic and I will not hesitate to refer Tracy and Lexus of AC to anyone I know. Over the years, I have bought many new/used vehicles and I would say this was the best overall car buying experience of them all. I actually enjoyed the process for a change...the way it should be. And by the way.....WE LOVE THE VEHICLE!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best car buying experience !!!

    I saw the car on cars.com and contacted dealership online. Amanda Burnett ( technology specialist) responded immediately to my inquiry and then I ...


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    I saw the car on cars.com and contacted dealership online. Amanda Burnett ( technology specialist) responded immediately to my inquiry and then I purchased the vehicle. She is exceptional. She provided me accurate description of the vehicle and the options. She was prompt, knowledgable, efficient and honest. It was a very good experience purchasing the vehicle with her help especially since I purchased the vehicle online and had the vehicle later shipped to me. She made our experience very pleasing !!!! I strongly recommend this dealership !!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • First Experience with Lexus

    This was our first Lexus and first time visit to Lexus of Akron Canton. The dealership was clean, nice and comfortable. But, the best thing about ...


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    This was our first Lexus and first time visit to Lexus of Akron Canton. The dealership was clean, nice and comfortable. But, the best thing about it was the people, they were all very nice and professional. One of the main reason we bought our new Lexus was because of our sales person Sonny who was very pleasant/helpful and we never felt pressured. Also doing all our paper work with Jordan was a pleasure a very nice young man. We have to say our first, first was a big hit. Hope all our other dealings will be just as enjoyable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • The way a business should be run!! Great!!

    Wow, what a great place to do business! The Salesman, Mike, is was great and my buying experience was superb! I highly recommend this dealership. ...


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    Wow, what a great place to do business! The Salesman, Mike, is was great and my buying experience was superb! I highly recommend this dealership. We will be back to buy again. Meanwhile, Laura and the Repair Shop is also fantastic to deal when my other Lexus needs service. Paul Vann Tallmadge, Ohio

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • This Dealership.

    After looking all over the US for my daughter a used RX, when finally decided on buying from Lexus of A/C. Vince Scalia took us through a painless...

    Dealer Response

    Thank you Mr. and Mrs. Bailey! Glad it was a painless process as it should be, and that the vehicle is still treating your daughter well! We would...


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    After looking all over the US for my daughter a used RX, when finally decided on buying from Lexus of A/C. Vince Scalia took us through a painless process that saw us getting a great deal on a really nice (defect-free) car. My daughter still drives it today (2 years after buying in 11) and still loves. Perhaps we can do business again. Oh yes, we flew in from Tupelo Ms and the dealerships near us couldn't touch this deal.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Mr. and Mrs. Bailey! Glad it was a painless process as it should be, and that the vehicle is still treating your daughter well! We would love the opportunity to earn your business again and will be looking forward to it.


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  • Pleasant Buying Experience

    The folks at Akron/Canton Lexus were easy to deal with and took my offer seriously. Bob Penrose worked hard to to get to an agreement with good hu...

    Dealer Response

    I'm sure your negotiating skills were well deserving of praise. Glad we made your visit pleasurable. Welcome to the family!


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    The folks at Akron/Canton Lexus were easy to deal with and took my offer seriously. Bob Penrose worked hard to to get to an agreement with good humor throughout. Closing the financing with Kevin was effortless and, as an interesting bonus, we learned something about the British Longbow.Thanks Kevin. Delivery was efficient. The staff even praised my negotiating skills in front of my wife, so of course, I would buy here again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I'm sure your negotiating skills were well deserving of praise. Glad we made your visit pleasurable. Welcome to the family!


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  • Great buying experience

    This is my first Lexus and even though it was a used car, the sales associates treated me as if was buying a new one. No preassue to buy either. T...

    Dealer Response

    Thank you for your business gecolella. We look forward to continuing our relationship with you and making you feel like a part of our family, as y...


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    This is my first Lexus and even though it was a used car, the sales associates treated me as if was buying a new one. No preassue to buy either. They let the car speak fo itself.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business gecolella. We look forward to continuing our relationship with you and making you feel like a part of our family, as you now are. Congrats!


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  • Great Experience

    This was my second Lexus purchase, and the dealer made it fairly painless. My first contact was with Amanda in Internet Sales, and she quickly hel...

    Dealer Response

    Thank you for your review, we are honored to have you as a customer and look forward to assisting you in any way possible!


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    This was my second Lexus purchase, and the dealer made it fairly painless. My first contact was with Amanda in Internet Sales, and she quickly helped me with information and guided me to a salesperson. Everyone was knowledgeable and friendly.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review, we are honored to have you as a customer and look forward to assisting you in any way possible!


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  • A great all around experience

    The staff at Lexus were all amazing! They were friendly, informative, attentive, and willing to work diligently with us on every detail of our pur...

    Dealer Response

    D.M, We are very pleased to here your experience with us was a great one. Bring your baby in anytime, we will be more than happy to keep her looki...


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    The staff at Lexus were all amazing! They were friendly, informative, attentive, and willing to work diligently with us on every detail of our purchasing experience. I love my new IS250. Even though it was a used vehicle, when I picked it up they had it looking shiny and new! I've been back for a minor parts replacement service and to have my new baby washed. Service was very welcoming and efficient. The clean and professional environment makes the Lexus of Akron an enjoyable experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    D.M, We are very pleased to here your experience with us was a great one. Bring your baby in anytime, we will be more than happy to keep her looking shiny and new! Welcome to the family!


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  • My New RX350

    This is my second Lexus purchase and after my first experience, I knew I would never go to another dealership. This last purchase was an incredibl...

    Dealer Response

    MJ, we can not express enough how much your loyalty means to us. We strive to deliver an exceptional customer service experience to match our exce...


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    This is my second Lexus purchase and after my first experience, I knew I would never go to another dealership. This last purchase was an incredible experience. Kind people, nice refreshments and an amazing vehicle.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    MJ, we can not express enough how much your loyalty means to us. We strive to deliver an exceptional customer service experience to match our exceptional product. Thank you again, and we will continue to look forward to serving you.


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