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Rod Hatfield Chevrolet

(583 reviews)
Visit Rod Hatfield Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (859) 785-8457 (859) 785-8457
Used (859) 559-4865 (859) 559-4865
Service (859) 309-4436 (859) 309-4436

Inventory

See all 313 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2020.
Welcome to Rod Hatfield Chevrolet, your trusted dealership in Lexington, KY at 232 W New Circle Road, serving Central Kentucky for over 20 years. We’re passionate about helping drivers in Lexington and the surrounding area find the perfect new or pre-owned Chevrolet. Our courteous team offers a seamless experience—from browsing our inventory to securing financing and expert maintenance. We value your time, ensuring a fast, transparent process online or in-person. Email us with questions, and we’ll reply promptly. At Rod Hatfield Chevrolet, we treat every customer like family, delivering exceptional service every step of the way.
Find Great Price Selection & Service at Central Kentucky's #1 Chevy Dealer!

Service center

Phone number (859) 309-4436

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(583 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rod Hatfield Chevrolet from DealerRater.

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Everyone was very helpful and nice. I received good communication from the workers while my car was getting fixed.

Everyone was very helpful and nice. I received good communication from the workers while my car was getting fixed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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It was all good and on time until a day later check engine light came on. Had throttle body cleaned based on dealership recommendation despite no problems now truck runs rough and likely will need to have code cleared more wasted time

It was all good and on time until a day later check engine light came on. Had throttle body cleaned based on dealership recommendation despite no problems now truck runs rough and likely will need to have code cleared more wasted time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re sorry for the frustration this caused. Having new issues after following our recommendation is not what we want for any customer. We understand the wasted time and would appreciate the chance to review this with you and help resolve it.

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This was the best and easiest car buying experience I’ve ever had! Typically I have a lot of anxiety revolving around it, but Chris made the experience so easy!

This was the best and easiest car buying experience I’ve ever had! Typically I have a lot of anxiety revolving around it, but Chris made the experience so easy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much! We’re really glad to hear this was the easiest car‑buying experience you’ve had. Chris does an awesome job keeping things simple and low‑stress, and it means a lot to know it made a difference. Enjoy your new ride! 🚗😊

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Service was efficient and completed in timely manner, the employees were prompt and very helpful

Service was efficient and completed in timely manner, the employees were prompt and very helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words! We’re glad everything was handled efficiently and on time. Our team works hard to be prompt and helpful, and we really appreciate you noticing!

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My truck was there for 7 days after being told four, then I pick it up and the USB ports arent even fixed which is why I took the truck in. Completely unsatisfied!!!!!!!! Over priced when the job wasnt done properly!!!!.

My truck was there for 7 days after being told four, then I pick it up and the USB ports arent even fixed which is why I took the truck in. Completely unsatisfied!!!!!!!! Over priced when the job wasnt done properly!!!!.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re very sorry for this experience. The delay and unfinished repair are unacceptable. Please contact us directly so we can address this.

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I make an appointment and still wait 3 hours for an oil change. It seems to always be this way anymore. My time is very valuable that’s why I make an appointment. Price is so inflated!!!!!

I make an appointment and still wait 3 hours for an oil change. It seems to always be this way anymore. My time is very valuable that’s why I make an appointment. Price is so inflated!!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always so upfront and honest. Really appreciate the people here! Always an easy situation! Thank you!

Always so upfront and honest. Really appreciate the people here! Always an easy situation! Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Good service and timely responses. Brian is always very helpful. Work is done well and on time

Good service and timely responses. Brian is always very helpful. Work is done well and on time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We’re glad to hear everything was handled well and on time. Brian will appreciate the kind words—we look forward to helping you again.

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Have been in for service several times. All went smoothly.. Always like a car wash is included with service.

Have been in for service several times. All went smoothly.. Always like a car wash is included with service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for coming back to see us—we really appreciate it! We’re glad to hear each visit has gone smoothly, and we’re happy you enjoy the complimentary car wash. We look forward to taking care of you again next time.

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Should have st least raised the hood and looked under it before running a diagnostic and charging me unnecessary $266.00.

Should have st least raised the hood and looked under it before running a diagnostic and charging me unnecessary $266.00.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear you were frustrated with your visit. Our diagnostic process is meant to thoroughly identify the root cause of an issue, and that does include time spent inspecting and testing different systems—not just a quick visual check. That said, we understand your concern about the charge and never want anyone to feel their time or money was wasted. We’d appreciate the opportunity to review your visit with you and go over exactly what was done. Please feel free to reach out to us directly so we can talk it through and see how we can help.

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