Rod Hatfield Chevrolet

I will like to thank don and Margo my salesman at the used cars department they take care of me I told them want I wanted and drive away with my 2025 Tahoe.

I inquired about a certain vehicle that was in stock. I have to give it to the dealership on being prompt in contacting me. I however was mislead about the vehicle. I was told of one issue from a walk around, when I arrived I discovered problems that would have amounted to $1,500-$2,000 to fix. I wasn't even interested at that point, but I did end up purchasing a SUV at another local dealership so it wasn't a waste.

I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the perfect spot for that. I called them two weeks ago to schedule an appointment for an oil change and maintenance, they told me the price was less than $30. After going to my appointment I received a bill for over $50 for an oil change and "maintenance". The maintenance report showed the car has no problems, although my car has been diagnosed at other companies with major problems (alternator going bad, two parts going bad under both front tires, front brakes need to be changed). Not to mention that the front light was not working during the time of the inspection, they did not even report the bad light on the maintenance report. When I brought this up to customer service manager today, he obviously did not care about my concerns simply stating "I'll take care of it". I am not sure how he was going to take care of it as he did nothing for while I was there today and did not provide me with any further instructions regarding the situation. Very poor customer service, If anyone wants any additional information about this to support my claims feel free to email me, I have my report from this company today and I have reports when I had the tires changed around a year ago when they noticed the broken parts under both front tires. The parts were not changed, yet this failed to flag on the maintenance report today.