Rod Hatfield Chevrolet

We recently purchases a new 2016 Silverado from Rod Hatfield Chevrolet. Jay Parks met us at the door and worked with us throughout the sales process in a very warm and friendly manner. The truck looks and runs great, and Jay quickly brought us up to speed on all of the new bells and whistles (our trade in was 14 years old)

Be aware after the sale!! This dealership claims to have an internet sales dept. They don't have solid plans to be able to get the vehicle delivered to you and they don't have a policy for you to be able to bring the car back to them to fix any issues you find after you take ownership. I was assured that the truck had not been smoked in. After all the good smelling spray had dissipated the following morning the truck smelled strong of smoke. When I called the dealership back to see if there was anything that could be done I was talked to like I have never been treated before by a company designed for customer service. The salesman even told me that if it smelled like smoke then I must have smoked in it. I was totally shock by the attitude and lack of empathy. After calling to speak to a manger I cant even get the decency of a return phone call. Without a doubt the worst customer service I have experienced with a car dealership in my life. After they get your money, be aware.....

Christina Z. and Joe Cardoso, did an outstanding job. Always professional, courteous, and Joe has a excellent sense of humor and perfect manners! Impressive! Eric the F&I guy is the best I have met and explained every leasing question very clearly. I cannot remember the Manager's name that assessed our trade-in but, he was also personable and courteous, as was everyone we met including the gentleman at the reception desk. Car was prepped very well. I don't do '10's' but, I give Rod Hatfield Chevrolet a 9.999999999!