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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

3.7
162 lifetime reviews.
  • Benita Lexington

    I will like to thank don and Margo my salesman at the used cars department they take care of me I told them want I wanted and drive away with my 2...


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    I will like to thank don and Margo my salesman at the used cars department they take care of me I told them want I wanted and drive away with my 2025 Tahoe.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Waste of a 2 hr trip to Rod Hatfield

    I inquired about a certain vehicle that was in stock. I have to give it to the dealership on being prompt in contacting me. I however was mislead ...

    Dealer Response

    Thank you for your feedback. Without it we are unable to improve our processes and training procedures, so we appreciate your input. We will speak...


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    I inquired about a certain vehicle that was in stock. I have to give it to the dealership on being prompt in contacting me. I however was mislead about the vehicle. I was told of one issue from a walk around, when I arrived I discovered problems that would have amounted to $1,500-$2,000 to fix. I wasn't even interested at that point, but I did end up purchasing a SUV at another local dealership so it wasn't a waste.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. Without it we are unable to improve our processes and training procedures, so we appreciate your input. We will speak to Marco. It was a local trade, not purchased from auction, with 169,000 miles. We price the vehicle to sell as is and the condition is accounted for in the aggressive online price. Again, we appreciate your feedback and wish you luck in the future!


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  • star lower than one for the service

    I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is t...

    Dealer Response

    Thank you for reaching out. We use customer feedback to assist in training our employees. My name is Christina, I'm the internet sales manager, an...


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    I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the perfect spot for that. I called them two weeks ago to schedule an appointment for an oil change and maintenance, they told me the price was less than $30. After going to my appointment I received a bill for over $50 for an oil change and "maintenance". The maintenance report showed the car has no problems, although my car has been diagnosed at other companies with major problems (alternator going bad, two parts going bad under both front tires, front brakes need to be changed). Not to mention that the front light was not working during the time of the inspection, they did not even report the bad light on the maintenance report. When I brought this up to customer service manager today, he obviously did not care about my concerns simply stating "I'll take care of it". I am not sure how he was going to take care of it as he did nothing for while I was there today and did not provide me with any further instructions regarding the situation. Very poor customer service, If anyone wants any additional information about this to support my claims feel free to email me, I have my report from this company today and I have reports when I had the tires changed around a year ago when they noticed the broken parts under both front tires. The parts were not changed, yet this failed to flag on the maintenance report today.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out. We use customer feedback to assist in training our employees. My name is Christina, I'm the internet sales manager, and would be happy to assist you. I was able to speak to the service manager in regards to your concern. Would you like to bring your vehicle, the 2005 Chevy Equinox with 184,000 miles, in? We would be more than happy to price out the complete list of repairs. Please feel free to call me directly at 859-299-2772 Ext: 1109 to schedule your appointment. Thanks again, Christina


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Dealer on Cars.com since September 2005

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