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Reviews

Average Ratings

4.1
159 lifetime reviews.
  • Repairs on car

    Horrible Customer Service Skills in the Repair Dept. Took my daughters 2006 Malabu in for repairs, recall notice and to purchase tires on December...


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    Horrible Customer Service Skills in the Repair Dept. Took my daughters 2006 Malabu in for repairs, recall notice and to purchase tires on December 29, 2016. Also, asked for car to be put on diagnostic machine due to Engine light on. I was told 13 codes came up on diagnostic machine, when I asked to see the print out they could not provide the print out. The said it was part of the history but they could write the codes down. I said fine write the codes down, they came back and then said only 1 code came up. Took to another place to have diagnostic test and 2 codes came up and the other place was able to give me print out. Saturday, March 25, 2017 daughter was driving car. Car started shaking and she pulled over on highway. Noticed bump on side of tire, called roadside service company to have tire looked at. Was told tire looked to be defective from inside could not be patched. Took car to business that sales tires and was told the same thing and told I should take tire back to Rod Hatfield. Called Rod Hatfield in advance so they could make sure tire was available. When my daughter got there she was told something had hit her car, not a defective tire. The tire was not scraped or damaged in any other way accept for the bulge on the side. I called Rod Hatfield and they told me my daughter had bumper damage and that is what caused tire to be that way. Bumper damage was there on December 29, 2016 and had been that way for ~ 4 years. Rod Hatfield was not willing to replace the tire OR pro-rate a new tire. They basically called my daugher a liar and told her that her car had been hit and that is what caused damage to tire. Not willing to work with the customer at all, even though we had spent over a thousand dollars on repairs and tires in December. Due to their terrible customer service skills they lost a new 2017 car sale of a Malabu that was going to be purchased and a customer; all over a tire that they would rather imply that the customer was a liar over and not willing to work with the customer. I will drive miles to go to another Chevrolet dealership or repair shop before I would go back to Rod Hatfield,

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Customer Satisfactiom

    courteous, friendly, knowledgeable, on time delivery of sold vehicle, will be going back in the future.


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    courteous, friendly, knowledgeable, on time delivery of sold vehicle, will be going back in the future.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • customer in need

    Van limped in with overheating problemsand radiator fluid leaks. Hatfield got me in within an hour (even though they looked busy). Located the p...


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    Van limped in with overheating problemsand radiator fluid leaks. Hatfield got me in within an hour (even though they looked busy). Located the problem with a cooling line leak, and not only fixed the problem, but sent us on our way without charging me for the parts or labor. What more could I ask from anyone. The repair got me to my destination in Tenn. and back home in Ohio without any problems. I could not thank them enough. By the way I just picked out Hatfield because they were the closest to us at the time and we were in need of repairs. I knew nothing about them at the time except that they were a Chevy dealership, and this type of dealership could help us right now. Service Dept. at major dealerships get a bad rap at over charging people. Not even close at this one. What a great bunch of people. Thanks, again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great experience!

    We recently purchases a new 2016 Silverado from Rod Hatfield Chevrolet. Jay Parks met us at the door and worked with us throughout the sales proc...


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    We recently purchases a new 2016 Silverado from Rod Hatfield Chevrolet. Jay Parks met us at the door and worked with us throughout the sales process in a very warm and friendly manner. The truck looks and runs great, and Jay quickly brought us up to speed on all of the new bells and whistles (our trade in was 14 years old)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible Post Sale Customer Service

    Be aware after the sale!! This dealership claims to have an internet sales dept. They don't have solid plans to be able to get the vehicle deliver...


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    Be aware after the sale!! This dealership claims to have an internet sales dept. They don't have solid plans to be able to get the vehicle delivered to you and they don't have a policy for you to be able to bring the car back to them to fix any issues you find after you take ownership. I was assured that the truck had not been smoked in. After all the good smelling spray had dissipated the following morning the truck smelled strong of smoke. When I called the dealership back to see if there was anything that could be done I was talked to like I have never been treated before by a company designed for customer service. The salesman even told me that if it smelled like smoke then I must have smoked in it. I was totally shock by the attitude and lack of empathy. After calling to speak to a manger I cant even get the decency of a return phone call. Without a doubt the worst customer service I have experienced with a car dealership in my life. After they get your money, be aware.....

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Experience!

    Christina Z. and Joe Cardoso, did an outstanding job. Always professional, courteous, and Joe has a excellent sense of humor and perfect manners! ...


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    Christina Z. and Joe Cardoso, did an outstanding job. Always professional, courteous, and Joe has a excellent sense of humor and perfect manners! Impressive! Eric the F&I guy is the best I have met and explained every leasing question very clearly. I cannot remember the Manager's name that assessed our trade-in but, he was also personable and courteous, as was everyone we met including the gentleman at the reception desk. Car was prepped very well. I don't do '10's' but, I give Rod Hatfield Chevrolet a 9.999999999!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service department is sry and sad

    The service department continues to give me the run around. I took my car in to get headlight fixed. The next day moisture was in it. I called to ...


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    The service department continues to give me the run around. I took my car in to get headlight fixed. The next day moisture was in it. I called to get fixed again was told part was in. Took it there to get fixed on my wedding day and was told that it's not in. Asked for a loaner car was told the light had nothing to do with my ability to drive the car. The light goes in and out so I wouldn't be able to drive at night. Went Bk and forth with this place for hours remind you its my wedding day and planned to leave out that night for honeymoon. I finally decided to call the warranty people who gave me a rental. My key broke a few days before which needed to be fixed. I've been to the dealership 5 times and they keep telling me the key cutter is not able to cut key correctly, we have to send it off etc. Cory had me come to the shop again thinking my key was done but when I walked in he looked dumb founded once again telling me uhhhh we have to send to Paris. Smh this place is sry.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly staff and no pressure sales.

    I had a great experience with my purchase and would definetly Rod Hatfield Chevrolet.


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    I had a great experience with my purchase and would definetly Rod Hatfield Chevrolet.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible Service Experience

    I had an appointment for 7:00am but was informed technicians do not arrive until 8am. But also, I was informed that they were backed up from Wedne...


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    I had an appointment for 7:00am but was informed technicians do not arrive until 8am. But also, I was informed that they were backed up from Wednesday. I was not informed beforehand that they were backed up, otherwise I would have reschedule my appointment. They did not start working on my car until 1pm that's 5 hours nothing was done to my car. On top of that, my vehicle was not finished until 5pm in the afternoon!! That's over 8 hours of time that was wasted.. Then the guy had the nerve to tell me that the technicians are only paid for 1 hour of work by GM for something that takes 4 hours like it's my fault. This was the worse service experience I have ever had in my life. Not only would I not recommend people not to have their car serviced there... I would have them avoid purchasing a car there if this is how they treat someone who previous purchased a car from them.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • They got the job done

    I called the dealership a told them what I wanted and gave my info. I talked with Dion and I'll tell what's the truth the man had my new car there...


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    I called the dealership a told them what I wanted and gave my info. I talked with Dion and I'll tell what's the truth the man had my new car there after we drove 2 hrs. Even with my not so hot credit score and what's more they paid my old car off and we still drove off with no money down and under 7% interest rate. Their a1 in my book. Looking for a new or newer vehicle? I dare you to go see Dion he' all geter done

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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