Reviews

Average Ratings

4.8
79 lifetime reviews.
  • Excellent Experience! Burns Ford is Grade A!

    I reviewed their web site and found a vehicle I wanted to look at. They were very forthcoming with all information. Were quick to respond and when...


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    I reviewed their web site and found a vehicle I wanted to look at. They were very forthcoming with all information. Were quick to respond and when it came down to making the decision to buy were very low pressure easy to work with. They put in the time and effort to assure a great deal. In the end I would rate the Customer Service above any other experience I have had buying a car previously. Nothing has ever been as enjoyable as working with Jodi, Freddy and the rest of the hard working courteous staff at Burns Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service!

    I have been buying cars and having them serviced at Burns for about 15 years. I live 80 miles from their location, but feel comfortable driving th...


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    I have been buying cars and having them serviced at Burns for about 15 years. I live 80 miles from their location, but feel comfortable driving that far to be treated like family. They are always fair and honest with their dealings, whether it be sales or service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great experience!

    Painless and quick. 100% satisfied. Very courteous.


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    Painless and quick. 100% satisfied. Very courteous.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2017 Mustang

    Really can't say anything about repairs, haven't had anything done. Everyone that I dealt with at Burns Ford was very helpful and effecient. Woul...


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    Really can't say anything about repairs, haven't had anything done. Everyone that I dealt with at Burns Ford was very helpful and effecient. Would recommend this dealership to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service at Burns Ford!

    Always feel like I get my moneys worth when having my F150 serviced! Prompt and Courteous!

    Dealer Response

    Tim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for ch...


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    Always feel like I get my moneys worth when having my F150 serviced! Prompt and Courteous!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Tim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Burns Ford as your first choice for service!


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  • Best Ford Dealer in SC

    Bought my last 3 Trucks from them and they have really taken care of me. They don?t play games and are really down to earth people.

    Dealer Response

    Timothy, thank you for writing this fantastic review and giving our dealership such a high star rating! We truly appreciate your continued busines...


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    Bought my last 3 Trucks from them and they have really taken care of me. They don?t play games and are really down to earth people.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Timothy, thank you for writing this fantastic review and giving our dealership such a high star rating! We truly appreciate your continued business, and we're looking forward to your next visit!


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  • Burns Ford Lancaster, South Carolina

    We love Burns Ford of Lancaster SC so much we came all the way back from South Dakota to purchase another vehicle from them! We purchased a 2017 F...

    Dealer Response

    Micheal, thank you for your positive comments! We are happy you are enjoying your new F150! Your one star ratings tell us that something was not u...


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    We love Burns Ford of Lancaster SC so much we came all the way back from South Dakota to purchase another vehicle from them! We purchased a 2017 F150 and we love it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Micheal, thank you for your positive comments! We are happy you are enjoying your new F150! Your one star ratings tell us that something was not up to par. If that is the case, please feel free to reach out to our manager to discuss ways to better serve you. We look forward to assisting you again soon!


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  • Excellent customer service, Excellent Product

    Bought my second vehicle from Burns--could not have been an easier or more pleasant experience--both times. Everyone has done what needed--follo...


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    Bought my second vehicle from Burns--could not have been an easier or more pleasant experience--both times. Everyone has done what needed--followed up with me on tags, etc when I did not do as I was supposed to do--quality folks. I will be back.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • om churilla

    I highly reccomend Burns Ford, as they are honest, reliable and excellent customer service. Several times I had my Ford in for service and they...

    Dealer Response

    Tom, we appreciate your recommendation of our dealership! Your satisfaction means a lot to us, and we truly appreciate you choosing Burns Ford for...


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    I highly reccomend Burns Ford, as they are honest, reliable and excellent customer service. Several times I had my Ford in for service and they found some item that needed work to be done, repairs were $250.00 to $500.00 and they called Ford and had it covered under warranty (my vehicle is a 2011 escape, I know I caN get an oil change cheaper, but Burns goes the extra mile and when I leave I am 100% satisfied.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tom, we appreciate your recommendation of our dealership! Your satisfaction means a lot to us, and we truly appreciate you choosing Burns Ford for all of your automotive needs.


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  • Burns Ford

    Great dealership! Good folks that take care of their Customers!

    Dealer Response

    James, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have don...


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    Great dealership! Good folks that take care of their Customers!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (888) 374-5161 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!


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