Mack Massey Chrysler Jeep Dodge Ram Fiat

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97 lifetime reviews.

  • Horrible experience

    I bought a 2014 Dodge Challenger on 02/20/14 the experience in the customer service was horrible the car was sold to me with scratches I was told ...


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    I bought a 2014 Dodge Challenger on 02/20/14 the experience in the customer service was horrible the car was sold to me with scratches I was told it was going to sent to a body shop, I was out of a car for 3 days with no rental from the dealership. I was told it was only going to be 2 days but at the end of the third day no one could find my car and it was not detailed inside when they finally found it. The men there thought it was funny that they returned my car there, i spoke to a manager and he was not helpful at all. OVERALL I should of bought my car from Viva it was much closer and the customer service is way better. Overall I would never recommend this place at all.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Extremely satisfied second time customer

    Bill Hawkins sold me a 2012 Ram 1500 4x4 in 2012, I was well satisfied with the experience, so, when my wife's car was wrecked in Dec '13 we sough...


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    Bill Hawkins sold me a 2012 Ram 1500 4x4 in 2012, I was well satisfied with the experience, so, when my wife's car was wrecked in Dec '13 we sought Bill's help again. There were some obstacles, the old car was extensively damaged but not totaled, the insurance adjuster and damage assessors were dragging their feet, and we needed a new car sooner rather than later. Bill recommended some alternatives which placed us in a meeting with Charlie, the General Manager, whom advised, rather than repair and trade the old car (which would put us upside-down in trade value) to use the repair money to pay off the old car then sell or salvage the car for the down payment on the new car, he also reminded us to request a refund on the extended warranty and Gap insurance. Needless to say this was sound advice for our situation and we are the proud owners of a 2014 Charger, of which Bill helped us get an extremely good bargain. I would again like to thank Bill , Charlie, and the rest of the team at Sunland Park Dodge for their knowledge, professionalism and all their help in putting us into our new automobile and recommend that everyone give Sunland Park a try when shopping for a new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible Experience, unprofessional dealership

    We had an absolutely horrible experience, due to the incompetence of the Sunland Park Chrysler/ Jeep/Dodge Ram New Car Sales Manager, Ivan Ochoa i...


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    We had an absolutely horrible experience, due to the incompetence of the Sunland Park Chrysler/ Jeep/Dodge Ram New Car Sales Manager, Ivan Ochoa in El Paso, TX (Former Mack Massey Dealership). This dealership operates under the philosophy of just get them in here and then we’ll rip them off! We wasted so much of our time going back and forth on a deal. We wanted to trade in our vehicle towards the purchase of a brand new top of the line vehicle. We were only asking for what NADA and Kelley Blue Book listed as the trade-in value, they reluctantly finally agreed, but wanted us to buy the one they had on their lot which was not even close to the color we wanted and the second was used as a demo by the dealership owner and had over 3K miles on it, but they were selling at MSRP! They finally offered the option of a dealer trade and they found exactly what we were looking for in Phoenix, AZ, but they wanted to charge $1,076 to ship it here. We finally agreed it would be a deal if they paid half of the shipping, and they said absolutely not and allowed us to leave over $538, even though we were willing to pay MSRP on the new vehicle. Two days later we called our sales associate back and asked if we could just order one, we were told no problem and they would still give us what was originally agreed for our trade. We asked if we had to leave a vehicle there that day, and was told no, but we could if we wanted. We drove the trade-in vehicle to the dealership in case they wanted to look at it once again. Once there, they had the invoice of the total cost, which was higher than what is listed on the Jeep website. When questioned they just stated that Jeep probably hasn’t updated their website, but what they had was the correct price (above the Jeep build price). Now that we’re there and have agreed to pay the new car price, they again reiterate that absolutely yes, the trade-in price is still good and it’s in the system as such. At that time they explain that we do have to leave our trade-in along with the keys and title before they can write the contract. We explain that we only brought one vehicle and would have to drive back home to get another so we have a way home once we leave the trade-in. Instead of offering us a ride home they say, “OK how long will it take you”? We travel back home pick up another vehicle and go back to the dealership who said they would have all the paper work ready to go once we returned. Now we have wasted another two hours in addition to the three we wasted two nights prior. When we returned to the dealership we were informed by our sales associate that the Sales Manager is reducing his offer by $1,500 for our trade-in. We are of course irate, and ready to walk out. The Sales Associate offers for us to speak with the Sales Manager. Once the Sales Manager comes out of his little hole and introductions are made he asks, “What can I help you with”? I couldn’t believe it, the idiot is doing everything he can to manipulate us and rip us off and asks that question! I told him he can start by giving us the amount mutually agreed to for our trade-in. He then starts to explain that because he cannot sale our vehicle until our new one arrives, the vehicle will depreciate over the next 6-8 weeks (this is a lie, I find out later). I am furious and ask why we weren’t told this prior to us driving back and forth to our home this morning. He defiantly states, “Ma’am I am not raising my voice and I do not expect you to raise yours”. That’s when we started to just pick our items to leave and he just walked away, and we left. I would imagine ours is not the first problem nor will it be the last. The happy ending to our story is we took our business out of state to New Mexico and was treated with respect and received an amazing deal.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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