Mercedes-Benz of South Atlanta

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of South Atlanta Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2018

Mercedes-Benz of South Atlanta has proudly served the Southside of Atlanta for over 30 years! As the only factory authorized Mercedes-Benz dealer south of I-20 in the Metro Atlanta Area it is our goal to deliver a truly exceptional Mercedes-Benz experience for every customer, every time.

...


Visit our showroom to peruse our impressive New Mercedes-Benz Inventory, including the new GLE & GLC SUVs. Our Pre-Owned inventory selection offers Certified Pre-Owned Mercedes-Benz Vehicles along with several other Luxury brands.
Our services:
Mercedes Benz Maintenance & Repair
Genuine Mercedes-Benz Parts & Accessories
Multiple Financing options available

"The right choice for every star!"

Reviews

3.1 out of 5 3.1
323 lifetime reviews. Includes reviews of Mercedes-Benz of South Atlanta from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    August 17, 2018

    Only leaving a one start because I can't leave zero. I completed a deal over the phone with a sales lady named Sharon and manager about a Mercedes Benz... C250 and was told by both the vehicle was "immaculate". I even asked the sales lady and the manager as I spoke with both very specific details about the car all the way down to road rash on the wheels. I was told by Chris, the manager, that they have the Mercedes Star on the front of their building and they can not put a vehicle on the lot that doesn't represent Mercedes. I drove from Chattanooga 2 hours one way to purchase the car the next day with funds in hand only to find out the vehicle had scratches all over it and every wheel was curbed with road rash. One wheel even had clear coat peeling off of it in chunks. When I made notice of it, they told me they were sorry, it was an oversight. The dealership had over 24 hours to have the car ready for me to pick up from the time the deal was completed. Chris then proceeded to tell me we didn't have the conversation about the wheels and when I asked if he was calling me a liar, he back peddled and said the car was in detail when he went to look at it and didn't notice ALL FOUR WHEELS WERE HEAVILY DAMAGED. He tried to send the car back to his RECON team and told them to buff out the scratches and get a wheel guy to come and fix the wheels and said it would take them hours to have the car ready. He then proceeded to tell me the car was in "good condition" to which I agreed. "GOOD", not immaculate. Needless to say I took my money back home and didn't purchase the car. If this dealership is not going to be honest with people about issues that are obvious to the naked eye, what will they lie about that you can not see. Lastly I called back on my 2 hour trip back home and tried to speak to the sales manager and the general manger, left both a message, NEITHER called back. So I guess the associates I talked to were only as good as the individuals that run the dealership. Never expected this from a Mercedes Benz dealer. I encourage you to read their statement on their page about honesty and then read consumer reviews!! Buyer beware!

    1.0 out of 5
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    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 16, 2018

    Only leaving a one start because I can't leave zero.  I completed a deal over the phone with a sales lady named Sharon and manager about a Mercedes... Benz C250 and was told by both the vehicle was "immaculate".  I even asked the sales lady and the manager as I spoke with both very specific details about the car all the way down to road rash on the wheels.  I was told by Chris, the manager, that they have the Mercedes Star on the front of their building and they can not put a vehicle on the lot that doesn't represent Mercedes.  I drove from Chattanooga 2 hours one way to purchase the car the next day with funds in hand only to find out the vehicle had scratches all over it and every wheel was curbed with road rash.  One wheel even had clear coat peeling off of it in chunks.  When I made notice of it, they told me they were sorry, it was an oversight.  The dealership had over 24 hours to have the car ready for me to pick up from the time the deal was completed.  Chris then proceeded to tell me we didn't have the conversation about the wheels and when I asked if he was calling me a liar, he back peddled and said the car was in detail when he went to look at it and didn't notice ALL FOUR WHEELS WERE HEAVILY DAMAGED.  He tried to send the car back to his RECON team and told them to buff out the scratches and get a wheel guy to come and fix the wheels and said it would take them hours to have the car ready.  He then proceeded to tell me the car was in "good condition" to which I agreed.  "GOOD", not immaculate.  Needless to say I took my money back home and didn't purchase the car.  If this dealership is not going to be honest with people about issues that are obvious to the naked eye, what will they lie about that you can not see.  Lastly I called back on my 2 hour trip back home and tried to speak to the sales manager and the general manger, left both a message, NEITHER called back.  So I guess the associates I talked to were only as good as the individuals that run the dealership.  Never expected this from a Mercedes Benz dealer.  I encourage you to read their statement on their page about honesty and then read consumer reviews!!  Buyer beware!

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 1, 2015

    I have always had a very plesant experience with service for my C250 Mercedes. Would definitly recommend them.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Norman! Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

  • 5.0 out of 5
    August 13, 2018

    Tony is an outstanding sales associate. He was very professional and extremely easy to deal with. The entire purchase process was stressfree and went quickly.... I am a repeat customer and I highly recommend Mercedes Benz of South Atlanta. Ask for Tony and he will do the very best to put you in the Mercedes Benz you desire.

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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 8, 2018

    This place was horrible I had a bad experience with my service advisor. I was sent to a lady by the name of mj. Mj acted as if she would help me. But as... days went by I didn’t here from her. She acted like she was busy and out of office. However, she told me that i would receive an email survey about my vehicle. I told her I didn’t want to do it because I didn’t want to give them a bad score. She assured me that if I filled it out with all 10 that she would get my vehicle fixed properly and she would give me a free detail. Ok so I did it and my car still was messed up and the detail was horrible.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 30, 2018

    I'm super happy with my car. It's a beauty. Sales specialist Montey was very patient as it took hours for me to make a decision on which car... to purchase. The deals were attractive and because the entire team were hospitable I felt comfortable taking my time test driving, asking a million questions, and looking through their inventory.

    4.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 4, 2018

    My experience was outstanding I have purchased two new cars from Mercedes Benz of South Atlanta. Customer Service you can't beat. I enjoyed... the snacks

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.2 out of 5
    June 1, 2018

    This is the absolute worst Mercedes-Benz service department. I will never, ever patronize them again. The first incident I had with the dealership involved... a locking default on the gas cover release for my car. I was near empty and at a gas station. I was able to drive my car to the dealership; however, I was told it would take 72 hours for someone to just look at my car. After a very "aggressive" tone I was able to get a loaner car, but it still took them over one week to diagnose and repair a basic default. The prices are ridiculous vs. other luxury service departments for simple repairs. They are not urgent or timely with updates. The attitude is as if it's a bother for reasonable and timely updates. The second incident was worse than the first. My car was towed to the dealership because the brakes had failed. A note was left on the vehicle and the car was dropped off by AAA in the "tow-in" area. Again, no urgency with performing initial diagnostics. My car sat idle for 2 days before anyone bothered to pull it back for service diagnosis. The service advisor, Dexter Thompson attempted to drive my car into the service bay. Of course there were no brakes, so he drove my car into the side of the building. After a week of delays, I stopped by the dealership unannounced and that is when I was told that my car had been damaged. The dealership initially agreed to pay for the collision work and provided me a loaner vehicle. After the brake repairs--which cost a ridiculous $3,000 and the collision work was completed- Dexter informed me that there would be a $75 per day charge for keeping the loaner vehicle and that they would hold my car until full payment was made including the collision damage. They claim that I was negligent because the car did not have any brakes. The car was obviously towed in for that reason. They are idiots and absolutely ridiculous! The full bill was paid so that I could get my vehicle, but I sued them in small claims court. They opted to settle so we avoided a court date. They should have done the right thing from the beginning. They have no regard for customer service excellence, which should be a standard at a luxury dealership.

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 14, 2018

    Took my car to Mercerdes Benz of South Atlanta for service because the engine light came on and it was stalling. After dropping my car off it took an... act of God to get Dexter ( service manager) to call and give us updates on my car. Every interaction was initiated by us and we had to call numerous times to get someone to call us back. Finally after my car was ???fixed??? ($2600 bill), picked it up and on our way home the engine light came on. Again we had to call numerous times in order to get a hold of someone. We took the car back and they had the audacity to tell us it was a thermostat issue and it will cost $1600 dollars to fix. When they did the initial diagnostics NOTHING was documented about a thermostat!! So I took my car in, told me they ???fixed??? it but the engine light came right back on and now you want to charge me again to ???fix???it. Not today, not ever! Fool me once shame on you, fool me twice shame on me. I will never never return to that dealership again!!! I want my $2600 dollars back!!! It???s stressful enough when you have car issues, but then for the folks that are suppose to help you to treat you like crap and take your hard earned money is even worse. Shame on you Mercedes Benz of South Atlanta!!

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2018

    I had the easiest ever car buying experience at Mercedes Benz of South Atlanta!! My sales guy Tyree was very professional and very knowledgeable of the... Mercedes Benz brand. I was very impressed to learn of the history of Mercedes! I haven't purchased a new car in ten years, so naturally I was a little uneasy he really made the entire process a happy one. I will definitely recommend Tyree and Mercedes South staff to friends and family. Definitely A plus customer service!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it a...nd enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

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